Hyak, Florence OR

I've never had a better customer service experience than I have with Hyak. Everyone there is amazing.
A few hours after my installation was complete the service went out. It was 9pm and I had to work (from home) at 8 the next morning. I entered a service ticket and called their emergency number at 9: 30. They contacted me immediately and sent a tech (Nick) out within half an hour or so.
As he had come from home, he didn't have all the necessary equipment to fix the issue (a faulty cable) with him. He offered to go to the shop and return that night to fix it or to be back at 7 the next morning. I opted for the latter. He was at my door at 7 and had everything fixed by 7: 30. All the while being friendly and apologetic for the problem, which was not his fault at all.
The fantastic customer service alone is well worth switching from my previous provider.
The super high speed internet service is fabulous too.
Very happy to be a Hyak customer.

Took 2 weeks and several phone calls before getting on the schedule to install and then they cancelled on the same day at my appointment time claiming they can't do anymore installs at this time and will contact me when they can.
Still without internet a month later. Thanks Hyak!

I would give them more stars if I could. Fast, efficient, professional, courteous. The best service I have ever had:)

The folks at HyaK are so helpful. We have needed their help 3 times and everytime they have used their extensive knowledge to help us. They are very friendly and extremely capable.

I had these people come look at my project and they left to put together a bid. They then would not return my repeated calls and no showed ever again. No bid. Nothing. These people are arrogant, very disrespectful and rude. I would NOT recommend this company for anything.