Johnston Motor Co

First time bringing my car here. Jeff the service manager went over every detail of the service with me & the charge was reasonable, they even washed my car. Great customer service. I'm very happy!

They are not faster that everybody else but they have always done the job well at a reasonable price.

They made the buying process quick easy and painless. I would definitely buy my next vehicle from them! Everybody is friendly and I always have a smile on my face

I have purchased 3 vehicles from them. The sales team and everyone involved right down to the service department has been amazing and are very nice people, whether it’s business or personal. They’re never too busy to hear a concern and address it with top results. I’ve enjoyed the professionalism and treatment so much that I went to work for them. It’s nice being a part of such an awesome group knowing they treat customers and employees with complete respect and honesty.

Been in there twice, once for my remote start when i bought the truck. My horn and remote start wouldn't work, my manual says that the remote start will honk the horn once for a dead battery. Twice for dead battery in key fob and so on. Up to for beeps to help trouble shoot. The manager says, in a demeaning manner, it's not like the truck wakes up in the morning and the horn tells the remote start not to work. Thanks i guess. Needless to say thanks Kendall Ford of Eugene for fixing it.
Second time i started to get the timing chain rattle in my f150 eb.went in to inquire and told me they don't do timing chains, no one in the place qualified to do so. Uhhhh thanks for your honesty i guess.
Now i have another issue and will try again, because running to Eugene isn't very convenient and I like support local.

They really care about customers here. One of his workers, Mel, is a very talented auto body tech and he can fix just about anything.

Spoke with Paul, nice salesman. Friend purchased a car there and loves thier service department.

Great place to deal with. No pressure, always answer all questions. I have bought several cars here and sent friends in.

Horrible service writers, rude staff, would not do a Ford recall on my car due to a branded title without being threatened by another dealership in Eugene and NHTSA who said they would do it but I cannot be declined warranty work by an authorized dealership regardless of title status.
Car was rebuilt by another Ford bodyshop in Salem so had no structural damage to even tip the dealership off to the branded title.
They let me drop it off and called me the next day to get it as they wouldn't touch it after running the vin number telling me I brought it 40 miles each way from home, for fun, then I had Kendall Ford talk to them.
Took it 40 miles the opposite direction today to Tower Ford in Coos Bay to get the other airbag replaced and got treated awesome!

Adam and Jeff keep it straight forward and recognize they need the community for continued success. Enjoyed the transaction.really.

Stopped in at 330 in the afternoon on Saturday 9/22 and they were closed guess they don't want my money

Wonderful experience. Jim showed us a truck that was more than we wanted, but exactly what we needed. How did he know? Very pleased!

Went to buy a decent car and found the pricing to be 161% of NADA value. Do your home work or you will overpay here.