Kaiser Mt. Talbert Pharmacy, Clackamas OR

Kaiaer consistently has the longest pharmacy wait times I've ever experienced anywhere in my life. It is also extremely difficult to both transfer perception to this pharmacy or from this pharmacy to another pharmacy. I would never recommend this pharmacy to anyone.

I've been out of my meds 3 days now. Because they refuse to do their job and get the script from my previous pharmacy, I'm sitting in the urgent care lobby. It's clear to me they only want me to spend more money by forcing me to resort to being seen at urgent care. I'm livid. I obviously messed up in choosing them as my new insurance company.

Two hours waiting. Got home and two prescriptions missing. Whole trip. Almost four hours! You should open more pharmacies to serve rural customers!

I understand being on strike. Pay your employees equally. If a patient fills meds have them ready when they pick a number not expect them to wait or tell them to wait on phone. Treat you employees better Kaiser. Your customers are getting fed up waiting for 2 hours for medication that is needed. If meds are filled online they should be in shelf ready to be picked up. How hard is it to make equal pay? Your patients aren't priority & neither are staff members clearly.

Always understaff. The wait time for getting a refill is almost 2 hours. Stay away from this location

The pharmacists/technicians here are awesome. About a year ago, I had a panic attack here when there was an error with my dr submitting the wrong prescription. The tech and the pharmacist helped me solve the problem, but more than that, they also talked me through it and helped me calm down. They told me not to feel embarrassed when I apologized for getting upset. I saw the same pharmacist today, all this time later, and I wish I had said thank you.

The tech was super kind and helpful, didn't catch her name but it started with an "A". She gave me water and crackers bc I had a long wait ahead of me.

I have been with Kaiser for more years than I can count. I believe over 20. Mt Talbert Pharmacy is one of my favorites as they are always courteous and helpful and patient with questions I have. If one can plan to pick up the prescriptions during the peak hours I have been in and out in less than 10 minutes and it is right by the front door so I don't have to walk any further than needed. Once I even went to them to pick up an order I had placed at Mt Scott and they said they could have it transferred to them if I was able to wait an additional 15 minutes or so. Now that is customer service.