KC Pet Airline Travel Products LLC, Portland OR

Service was excellent. They are a bit hard to catch at the location but well worth the wait. They offered all kinds of free advice and guidance for flying with my semi feral cat. The TSA Hold M tight harness worked perfectly. My cat was so secure it made the airport inspection bearable. Not sure what I would have done without the metal free harness.

KC Pet was a life saver! We were flying through Portland and had a kennel issue with our dog, but Alaska Airlines recommended their height extender, and their customer service went above and beyond to help us out.

Good supplier! I refer all my pet transport clients to KC Pet for their needed supplies, and they have always been reliable and helpful.

There is some awesome land effective products. Was my 1st order and I am happy with their service. Reliable Products

The store are very good and trusted or get more better service,

Friendly Staff

THE absolute worst customer service. Wish there was a zero star option. DO NOT BUY FROM THIS COMPANY. Misleading and dishonest. Tried to patronize this small business instead of Amazon but sadly they could care less about customer service and are totally inflexible. Was asked for photos actually measuring our dog to prove why a product didn’t fit (their size chart is clearly wrong) they asked for photos then They then refuted the photos provided and refused a return. Most of their products are available on Amazon with good return policies so definitely stay away from KC Pet Airline Travel Products. Misleading and dishonest while providing ignorant and disturbing response. Her new response to my review below is inaccurate and dishonest. I never clicked anything on their site regarding a return policy. In Addition the only option (not a few as mentioned) was a collar instead. Absolutely No threats were made as she is stating I only referenced previous poor reviews. There were no live conversations.but now the I’m posting reviews. My dog is not much larger and by law service animals are not required specific gear. The intent was to have a no metal TSAfriendly harness which they advertise for our 26 lb dog. No where does it say limit for her product of 20lbs. My dog met the measurement requirements they advertised but they are inaccurate. I am now posting negative reviews.
Here is her actual email response to me after rejecting photos of measurements. It is a surprisingly ignorant and incoherent reply ….

“Our sizes are very accurate it is like you are stating since it says Small Med Large XL that this means the dog it does not, much like if you were to shop in childs clothing and picked a MED and was angry it did not fit you a med adult? These are specifically for Pets who the airline requires them to fit underseat and that are required to be under 20 lbs with their carrier. I am not understanding why this has made you so angry we can only do our best and I believe we did the best we could when you purchased and item for an application in which is was not designed for

At the door at 11: 10 and the (sorry we are closed) sign was out, door locked and no one answered when the bell was rung. I guess we will never know if it's a good place to shop or not