Kung Fu Tea, Hillsboro OR

The drinks were very good but the cashier who attended us was Iyanu and she needs to be more friendly and patient. And have less of an attitude.

I had tried oolong tea for the first time with coffee boba and herbal jelly, the jelly was not so great and the tea was very very mild. Even the regular boba is normal.

On rainy day Thursday afternoon 4/20, the store was not busy and I was greeted by a "reluctant" employee at the cashier and she didn't make me feel welcome.
I ordered 2 drinks - Yogurt Green Tea, which uses the probiotic benefits of Yakult, and Rosehip Milk Tea. Since the drinks were on the "way" too sweet side and super water down, I asked if I could have more yogurt yakult for Yogurt Green Tea and less sweet. For Rosehip, I asked for less rosehip powder so it won't taste too sweet. She gave me that annoyed look first but agreed to add more Yakult and strongly said No to changes I asked for the Rosehip drink.

To my surprise when the drinks were ready, she said very loud, scolding manner almost, in front of the other customers who were waiting "Next time, don't ask any changes to the drinks, you will get us a trouble! "

What the heck just happened? !   Kung Fu Tea as a food & beverage provider, the customers are not allowed to make any adjustment to our order and get a "slap on the wrist" in front of other customers?

Talking about being flexible in the food & beverage industry, it is expected for customers to request any adjustments. It could be less this, add more that, change this, remove that and so on.   Had she told me to add more money for extra yakult, I would be willing to pay extra.   Also what a worst customer service that was!
If you go to Starbucks, Jamba Juice, and other boba stores, they would be happy to make any adjustment to the customer's liking and still provide an excellent customer service.

If you are new/ first time and certainly know you need to make any adjustment to the drinks, this is NOT your store. Save your time and money, find other better boba stores who have better quality and better customer services. Reading from other reviewers (at Yelp too), apparently many of the drinks weren't adjustable in this store per their corporate policy, also their customer service and drink quality were not great as well.
I recommend to try Bubble Crunch, T4 Tea House, Boba Tea House, Mo Cha Tea House.

Consistently great flavor and fresh, chewy pearl texture. Service can be hit or miss based on location/day but the product consistency means Kung Fu Tea is always my first choice for boba in the Portland area and I get it about once a week. The milk tea, lychee punch, white grape slush and passion fruit slush are my favorites. Base sweetness on most drinks is very high but can be adjusted down.

Kung Fu Tea is my go-to boba spot, and for good reason too. The staff is extremely friendly and always welcoming. The drinks are always made correctly and taste wonderful. On busy days I know it can get frustrating for employees so I always try to be extra nice and acknowledge that they are busy and working hard. I understand that they are CORPORATE owned and can't always accommodate to everyones needs. The Managers are always so helpful every-time I have questions.

I think that if it wasn't for the amazing staff I wouldn't support the brand because of their false advertising, horrible corporate styles & policies, and their constant push to control their franchises. Truly the corporate management doesn't understand how to run a business, but the amazing staff made it what it is today.

This store's bathroom has been closed since the start of the COVID-19 pandemic. While I understand the initial decision to close the bathroom, it has been some time since then and it is concerning that it remains closed. Procedures around the virus have changed.

It is not only inconvenient for folks with disabilities, but also upsetting that we cannot access the restroom when we visit your store. I sincerely hope you can understand the difficulty this poses for me and other customers with similar accessibility needs.

I hope you can take the necessary steps to rectify this situation and reopen the restroom at your earliest convenience. Thank you for your attention on this matter.

In the meantime, my husband and I plan to go to t4 in Bethany and sharetea in orenco. These stores have softer boba and are more accessible to folks with disabilities.

This is the best milk tea. My favorite place to hang out with friends. High quality tea and fresh boba. The staffs are friendly and professional. So happy with the service and tea. Highly recommend. I want to give more than 5.

Never again. The bobas were hard. They Ran out of straws and gave us regular straws. Couldn’t suck up the bobas with it! And it’s $1 more than Sharetea and Mochatea.

I love the Oreo cream wow with brown sugar boba. And they at last brought back the chairs and tables, so you can hang out inside again!

Their milk teas are great! Online order is really easy to make and the staffs there are really nice! Would recommend people to go here instead of other locations!

The worst boba tea store in town. The staffs were impolite to the kids. My kids order a milk tea and want them help split into two cups, they don’t help with that and keep saying “ We won’t do this next time” to my kids.
BAD manners. We will NOT come back again.

They only have lactaid milk, so your options if you can’t have dairy are limited. Honestly, the tea and boba are average and overpriced for what they are. But it’ll be an ok boba fix if you’re shopping in the area

Always have loved their tea. Especially the cocoa cream wow. So simple and milky. 5 star. My boyfriend and I come here too much it's an addiction.

I got Lychee Punch w/ bubble but it’s really sugary and not good at all. I need to throw my drink away. Not recommend for boba lovely order it blah

Been here several times. I like the colorful designs of the cups and the interior of the store pops. The drinks are okay at best. Their normal sugar levels are way too sugary. I cannot tell if it is actual tea I am drinking. Lowering the sugar to 70% or 50% would make the drinks better.

Staff is friendly and the location is great. You can get a drink and walk around the mall area.

Fast friendly service, decent price. Sadly they were out of a bunch of stuff both times we went.