La Pine Ace Hardware Building Supply

Just took my chainsaw in for sharpening and to check overall health. Asked that if anything else needed to be done, to call me first. No one called and when I picked up, there was extra charge for tune up. Took it home and tried to use next day and saw died everytime I made a cut. Took it back down to Ace, and told them what was going on. The guy was VERY RUDE, and told me that you get what you pay for. It is in worse shape than when it went in. Needless to say, I will never use their services
again, I suggest you use another business for your small engine needs! Nothing has changed, except their prices, much higher! Better off to do business in Bend, where I am constantly driving to!

Cleanest, most organized lumber yard I think I have ever seen! And very helpful employees!

Can't seem to get anyone to answer the phone. Your stuck in phone tree and not one answer.

Great resource in a small town, just one long block off the highway. Online ordering is easy and local delivery is free with most orders, they are my go-to place.

Very unhelpful. I tried to return a toilet bolt set (un opened) that I purchased from this store on December 30. Three days ago. The customer “service “ woman insisted that none had been sold since November, which is obviously untrue. She asked my name, but not my phone number associated with Ace rewards. I’m not sure why she needed my name, since she’s obviously not able to find the transaction. It must be hard to accurately track inventory in this store since they have no clue. If I still had the receipt she would accept the return, but even with it she’d probably insist it wasn’t sold there. Very strange. Try Bi Mart first. The inept “gentleman “ in the propane department was also rude and never heard of the part we needed. See photo. BUY ONLINE!

I did try this place a couple more times. Harvey (I think that's his name) does not listen but prefers to insist he knows what you want. And why is there a limit of two on the little green propane bottles? There is no such rule across the street. I usually love Ace, but this one is annoying!

We are local contractors/rehabbers and we have spent tens of thousands of dollars here. The on floor staff is excellent; very knowledgeable, friendly, helpful; everything you'd expect from ACE hardware. The problem, and its a big one, is with the management/policy/ownership. Despite the incredible amount of money we spend with them rehabbing houses, their return policy does not match up with ACE corporate; so even though right on the ACE packaging it says your return policy, their store policy "overrides" the policy. As an example, I bought a heavy duty extension cored and it did not work, right away. I brought it back to return/exchange it and was told "well you plugged it in". Well how am I going to test it without plugging it in? Should be swapped out no questions asked with a smile. I didn't buy it from ebay! Another situation is we purchased a tool, did not open it, did not need it, and they would not take it back. Now we go out of our way to purchase anything significant from Camp Abbot, Miller, or a number of other local suppliers who deliver, and have easy customer service. You will find numerous comments below in other reviews about the great floor staff, and rude, unprofessional, necessarily rigid back counter "management" and policy.

This is a great hardware store. Allied assortment of things you don't always find in a hardware store. Very helpful staff

Always the best choice. Veterans are appreciated daily, unlike other ace locations in the area. As a contractor they are always my choice over driving to Bend. Need something you think they won't have it or can't find? Don't kid yourself, go in and meet Kim.

We have spent thousands of dollars at this store. Today I went in with $40 worth of coupons that had expired 20 days ago and was told they would take expired coupons that were 5 days old but not 20 days old… If you’re going to make an exception for 5 day old coupons what difference is 20? We have been to multiple other ACE locations that honor the coupons regardless of expiration date so I know it’s possible, they just choose not to. Very frustrating

Reasonable prices on lumber, even beats home depots prices most of the time. Everything a person could need for plumbing.

I’ve been trading here for over 20 years and have always found the store to be cleaned and well stocked and the staff to be friendly, knowledgeable and helpful.

Always friendly knowledgeable staff there to help! It's worth a little extra $ to shop local. Glad we have an Ace here! Watch for sales, makes it even better

They've got just about everything. I did purchase an item that had a sales tag of $30 off. However, they did not honor it because the tag had expired 7 days before. Shouldn't that be their responsibility? Very disappointed, as that was the only reason I made the purchase at the time.