Legacy-GoHealth Urgent Care, Gresham OR

Treated nicely and professionally, fast service and follow up as stated would happen. Thank you

Made my appointment online. It was very easy to do. When I checked in that was seamless and effortless. All staff members were very courteous and friendly.

My 1 year old toddler is prone to ear infections and last night I took her back in and had those worst and most traumatic experience. To the point where my own daughter didn’t want held or touched last night for bed time. I am completely shook and will be complaining. Never again! & also get some licensed and registered doctors that are actually from/ IN Oregon. Not out of state.

Waited 45 minutes (with an appointment) just to be LOOKED at by a Dr.for 4 minutes. Very unclear about what to do post-appointment, where my prescription would be going, and who would contact me. Representative on the phone was talking to other people while on the phone with me, not helpful at all. I still don’t have my prescription and probably will never get it. Thanks!

Had a great doctor appointment with the P. A. Shamay.can't remember her last name but where ever she gets her residency they will be surely Blessed,

The staff was kind and worked fast. I was in and out within 20 minutes and I believe I was treated with the utmost respect.

Fantastic experience, wonderful staff quick and easy in and out for urgent care. They were 100% fabulous.

Every time I’ve had to go to urgent care I have nothing but good experiences. They’re quick to call me back when I leave a voicemail and quick to get me in.

Came in this morning to be told I'd have to wait 3 hours and i couldn't leave. So I made an appointment for 5pm the same day, got here at 5. Didn't get to the room until 6pm. Didn't see the doctor until 7pm.

It took them 2 hours to get to me.

Jordan the wheelchair driver, reached out to us in the parking lot before we even came in. He helped set things up so I could stay in our car until a room was available. This really helped me. The gal that took my vitals was friendly and caring. The Dr who saw me was very helpful, took good care of my injury and advised me on what I needed to do from there. The wait was awhile, but it is an urgent care clinic. I'm so thankful they were there for me!

By closing was very helpful. He explained the reasonable causes of my low temperature… in the morning.while on this antibiotic. Assured me the anti biotic would take care of this obscure infection I had.

I made an appointment with the insane idea I’d actually be seen. They took my copay quick enough, but that was all. I sat there an hour and a half because I’d already paid. The woman whose appointment was after mine came in to ask what was talking so long and the nurse told her she was next when the board showed I was next. I looked up a minute later to see I had been bumped down the list, again. At that point, I asked the nurse how I could get my copay back because I was moving down the list instead of up. She immediately adopted a condescending tone and reiterated they were “running behind”, like that explained at all why I kept getting bumped. I sat in that waiting room nauseous and shaking for an hour and a half for no reason. Why do they even make appointments? I strongly recommend giving this one a pass.

Children’s emergency department did a wonderful job. We went in on a late Saturday morning and had no wait. The rooms are wonderful, the nurses and doctors walked my child through every step, my child was well taken care of and we left with treatment and knowledge. Thank you to all the staff and medical professionals.

Thank You Jennifer Yealy you are very caring and thoughtful person! Thanks for taking such good care of me!

I was treated very respectfully making an appointment Saturday evening for the following day, Sunday. I also am happy to say I obtained a prescription from the Doctor who was on duty, (my provider was not available because of the holiday and the call center sent me to a companion clinic/ physician). That provider didn't think I needed a prescription but told me to call in if I started having a discharge from my eye which I did and it began the following morning.
I was called back from the state of Tennessee (!) to say that no providers in my area Portland, Oregon with my provider werw available to provide prescriptions. I was advised to go an urgent clinic. I was prescribed an antibiotic eye drop. A stye in my eyelid became infected. It may seem strange to think we may now have to present to an urgent clinic for such a common, ordinary condition.

My husband and I use the same provider. I think they are overworked and their patient load must be overwhelming.

Thankful sincerely for the treatment I received. Pam

I came in for a walk-in for a skin infection I thought was cystic acne, because I have a history with hormonal problems and recently had issues with my birth control. I know I probably should have went in days prior but I've already been excessively absent from work. I took care of the wounds for a week. Keeping them clean, draining at night in the shower, changing the bandages three times a day, and cleaning in between those changes. Sometimes on breaks at work. It seemed to keep it from getting infected while I waited for a window to see a doctor. I'm set up with legacy and myhealth so this seemed like it would be a good option. The male receptionist was very nice. Checked me in, as I am in between health insurances at this time, I didn't mind paying the fee for the visit. I wouldn't have minded the 45 minute wait if I didn't hear obxious giggling towards the back while I was the only person in the waiting room. Skye checked me into room 2. I explained everything and made light of the situation by making jokes. After she left, I waited maybe 15 minutes for Dr. Susan Rosen. She came in and asked me what was going on and what my symptoms were. Standard. I replied that I thought it might be cystic acne because I have hormonal issues and recently got off birth control. She asked me if I had ever had cystic acne before. I said no. She made a crooked smile and said, "Then it's not cystic acne. "
I was in a tank top with my hair up. Reason being it was 85 degrees outside and the leather seats in my car were the equivalent of lava rocks. The wounds were on the right side of my face and upper right shoulder/back. The one on my back was a decently sized abscess. She was asking me what I had been using to treat it because the skin dried in a weird way. I explained I was using egg white pour cleansing foam, pore emulsion, toner, and moisturizer, including face masks on occasion. She stated that it was most likely the toner that caused the dry skin. I had my face and back bandaged, learning that the adhesive was not the best for the sensitive areas. Understandably so. Not supposed to use special cleansers and whatnot. I tend to stick to Korean skincare products. Not saying I know more than the doctor, but I'm 99% sure that the egg wash prevented further infection. Everyone's skin is different.
She looked at the wounds and guessed it might be a staph infection. The one on my back was oozing, as well as the small one on my nose. She asked me about any risks of infection. I told her I work with live fish. And it's actually pretty common to get microbacterium infections from getting splashed in the face. She took a culture from the abscess on my back and prescribed me some doxycycline. After removing all the bandages, she had given me two wrapped pieces of gauze and a handful of batracin packets, setting them down beside me as if I asked for extra sauce in the taco bell drive-thru. Gave me the invoice and summary of our visit, opened the door, and said I was good to go.
I was kind of sitting on the exam table dumbfounded. Like. Was I supposed to ask her to come back and help? Was I supposed to request a special service of draining the wound and putting gauze in it? This is standard medical care in the military, by the way. But. My back is exposed and oozing pus, the door is wide open, Susan has her back turned to me while she tippity types on her computer. I didn't really want to exit the room oozing pus in front of the entire staff and waiting area, that now had six people in it. Plus it's hot as balls outside. I had maybe slept three hours each night because of the pain. I start wrapping them myself before I leave. I hear a nurse outside say: "Does she know she can leave? ""? ? ? " That nurse walks up and says loudly: " You can leave. " I told her I was bandaging the wounds up. She just says OK and leaves. I still don't have the culture results. Not coming back here. Humiliating experience.

Good urgent care, the nurse and the Dr.both listened to me without talking over me, and I feel like the questions they asked were thorough. Solved my issue and told me who to follow up with if it doesnt get better. Receptionist was nice and very helpful.