Lincare, Roseburg OR

Jessica, the cpap specialist who helped us was wonderful, however, the older receptionist, i believe her name is Jen, was rude and unhelpful to the point of being combative and sent us out of the office unhelped.she refused to take our number for a call back or give us an appt to talk to someone telling us we just had to call the 800 number and 'no one here can help you'- even though we already had called the number and they didnt help us, and EVEN THOUGH jessica had specifically told us to contact her at any time with our questions.but we just couldnt get past the horrible recptionist.more than 3 months later, our problem is still unresolved, and after dozens of phone calls and hours on hold, im right back at the local office where ive been sent to resolve my issue.which is exactly where i was in august when 'jen' rudely shut me down.so thanks for several months of frustration jen! If you arent friendly or helpful, maybe you should find another job instead of being a receptionist where your job is literally to interface with and help customers.another person is now trying to help us.just hope we can resolve this before the end of the year, or we wont be able to afford a cpap at all.you would think that starting in august would give us plenty of time.but not so when an employee is actively working against you right from the beginning.as for the corporate (rather than local) operation- absolutely terrible and unhelpful.all we want to do is buy a product.how can this be such a nightmare?

Had part on Saturday and didn't charge
Very grateful.