Main Auto Body, Inc, Salem OR

10/10 would recommend. The prices are fair, the staff is really nice, and Sam Worcester who did my estimate was very professional and friendly. Then as far as the work they did on my car, they were fast, and the work they did was A+. I cannot recommend them highly enough.

I was rear-ended recently and took my highlander into Main/Lovegrove for repairs. They've worked on cars in the past for us and did a nice job. My car didn't look too bad on the surface, but once they got in there, there was a bit of damage to the back bumper, undercarriage and exhaust system. They did a nice job on the repair (the car did need to go back once for a quick adustment to the fitting on the back panel, which was done within hours) and I got regular calls and texts from my rep Eric as they worked through the insurance claim and repair process. Very happy with my experience with them.

Custom paint job for a canopy I bought for my truck, looks really good. Good service and friendly people.

Friendly, helpful staff, high quality workmanship. We've used them in the past and will use them again in the future as the need arises. Highly recommended!

This is my first time writing a review for a company and I typically wouldn’t, but I had a terrible experience with Main Auto Body and hope no one else experiences this. Long story short, I was told they would have my car for 7-10 days and they had it for over a month. Communication on what was happening with my car was awful (I had to call them) and when I was told I’d receive a call with an update I never would so I’d have to call them. I had asked to have specific things on my car not fixed/touched and was told that this would be relayed to the guys and later found out it never was, then I was told they had to fix everything and I could take it up with insurance.they were aware insurance had sent me all of the money so insurance wasn’t paying them. I was and yet they would not listen to me and what I told them to not touch on MY car. I also found out that when I picked up my car they sent in another supplement to insurance and no one told me or asked about fixing additional things. I was told over the phone by their front desk gal that they were not allowed to do that, that they always had to check with the owner of the vehicle; but then in person told me that they did not have to speak to me about it. I would never take a vehicle back here which was disappointing because I had heard good things, but I personally had a terrible experience with this location and their employees.

Was helped with an estimate very quickly, wonderful customer service and communication was top notch

We would be giving 5 stars but our battery went dead while it was worked on. We picked up the car and soon were stranded with a dead battery. Management wanted insurance to pay for it. I tried and the insurance didn't think they should have to cover the battery being drained while the car was being repaired.
I had to buy a new battery and insurance is not sure they want Main to work on my cars again.

I would like to thank the main auto body for fixing my car and taking good care of us and shelby being so sweet and kind and helpful I really preciate her very very much thanks you allan Harkness

Excellent repairs our Subaru and Chevy pickup. The staff was very friendly and helpful taking us through the insurance process.

The communication and quality provided well above my expectation as a customer. I look forward to bringing my vehicle back to this location as they provided me with superior service and quality I can trust. The staff kept me informed the entire way and handled most of the communication between needed parties. I definitely recommend them to anyone that may have had a bad previous experience with another shop.

Took them almost a month to replace a headlight, fender, rim, 2 tires (they didn't even give me the same brand of tire) and tie rod. The car still doesn't feel right. The paint has sand in it. The headlight didnt match the other one that wasnt replaced. They sure took their time with fixing it.

Paint job has bumps in it and they charged $400 for it, headlight assembly that they replace is cloudy and doesnt match the one that wasnt replaced which is crystal clear. The grill wasn't installed properly and is loose. Steering pulls slightly left now. Wouldnt reccomend.

Good place to get you car fixed. Just make sure that you tell them that you want factory parts and back to pre loss condition, or your parts will just be repaired.

Horrible horrible horrible. Will never do business with this place again! They are all liars and can’t do their jobs!

Very disappointed, office staff is great, when i brought my car in for estimate was told unable to look at mechinal under the hood they only did bidy work which was fine insurance approved them to do work they did the work but work was not done how we were told new parts didnt work correct paint bubbling and car naking more nouse plus they cracked my windshield and tried to blame it on the accident and myself which I had pictures to prove different. Im picking up today we will see what was corrected if they looked at the hood bubbling and what's the next excuse for the noise under hood and what other lies they told insurance which I caught them in lies. Next step if not fixed properly is an attorney I dont play games either your professional or your not. Im tired of companies thinking they can bully everyone and not take accountability for thier actions.
We were told they would blend in the color to closly match they didnt do any of that

They are still in business as lovegrove in Albany. They were at the scene of the accident to provide towing services. They told me that they would file it all under insurance if they towed it to their yard. I wanted to get it back to Salem and asked if they could just lift it so I could drive it home. Their attitude changed once they realized that were not going to get all of the insurance money and told me only if I pay on the spot $100. I did.
Unbeknownst to me, the same company owns main auto in Salem where I took my car to get fixed. 13,700 in damage. It took 7 weeks. I got the car back and it was making a rattling noise. I called and they said to take it in. A service employee drove around with me and said he heard nothing but someone will contact me. No one did. I called and called. Eventually I took my car to the Honda dealership which told me in minutes it was a damanged wheel berring. Common in accidents. I then had to get another rental and I had Honda fix it. This is a brand new car. This company got $13,700 from my insurance company and could not bother to finish the job. I owed them a portion of the deductible and a miracle happened, they called me! I don’t know which experience was worse. The Albany towing one or the Salem one.