Massage Envy - Clackamas

This place was in tip top shape when Taylor was running the show. She was always very helpful to anything I needed, and the atmosphere was very uplifting and cheerful. Recently during a visit here, I was informed Taylor is no longer with the company. I don't find it to be a coincidence that I had to wait over an hour for an appointment that I scheduled in advance, that the room was a terrible mess and the associates were of very little help with my concerns. I will be taking my business to hand and stone after my last encounter.

The are kind and respectful. The place is kept clean and the atmosphere is calming. They give wonderful massages. However they did double book Quite often and had to cancel and rearrange my sessions frequently. Which was unprofessional and disappointing.they did give me a free foot scrub for having to reschedule it every time they Messed up and double booked.

I like this place a lbut it was hard to cancel my membership. I gave a my notice of ending my membership in the way they Instructed me to but they kept Charging my credit card as if I never canceled. It was a real battle to make it stop.

This was my first massage ever, so I had little idea of what to expect. The place was clean and welcoming, and the prices for a first-timer were more than fair. My therapist was very kind, professional, and friendly. She seem to be very qualified to do her job. With that said though, I didn't terribly enjoy the massage. I don't know if that was just me, or the therapist, or a combination of both, but I didn't get the ultra relaxing amazing experience that all of my friends massage enthusiast friends described.if you've not been there before, I would recommend going, as it seems to be a good, clean, reputable establishment that does a good job.

I'm only leaving any "star" at all because the actual massage was great. The headache of "shade" (actual term used by one of the employees who tried to sort this out) the staff used to try to bind me into a contract is another story. I received a 3 mo.subscription for my bday In January. After the 3 mo.of massages were used up, I decided to continue on a month to month basis. I then made sure that they then entered my CC info and deleted the person who gifted the massages to me. Unbeknownst to me, this is a tactic used to acquire new contracts. I was entered as a new contract by the staff by them simply adding my middle initial to create a new file (again this was told to me by an honest staff member). I have been trying to get this remedied since May. To be clear, I ONLY WANTED MONTH - MONTH. Now I just want out!
Some gal named "Cassie" may or may not of had a hand in this mess and is no longer at this location.

I signed up for a Massage Envy membership at the Clackamas location over a year ago, and have being charged their $60 a month membership fees. Their membership includes one free 60 minute massage every month. I live in Beaverton and was told that I could go to any M. E.location. Almost every single massage that I have scheduled at the Murray Scholls location has been canceled last minute. I have continually rescheduled massages only to have them canceled, so since I was not able to ever actually get a massage, I decided to cancel my membership. When I tried to cancel my membership, I was told that I would have to contact the Clackamas location as they were my "home" location. I have called them every day for the last week and no one has ever answered the phone or returned my messages. I decided I would reach out to corporate since I was unable to handle things at the store leve, only to find that they dont list a corporate phone number, or even a contact email. There is a complaint form that you can fill out, that I have filled out, and gotten no response on. Meanwhile I am still being charged the $60 a month. I am FAR from the only person to have had a horrible customer service issue with Massage Envy as a whole and it is appauling to me that they are still in business.

Affordable chasin massage place. The employees are not really well paid, so they don't hang around long, and are sometimes pretty new at it.

Integrity, this business does not have any. I had a seizure after one of my massages.saw my dr.waited a couple of weeks and tried again asking the therapist not to touch my neck. She did, major head ache for two days. I called and froze my account.waited then called to cancel my membership. I had 8 pre paid massages. I was told I could only get a refund for 3 but could give away 5. I did that. The gal said she was sending me the formal form to cancel and told me that no more would be pulled from my account and to get it to her as soon as I could. But another month was pulled. I asked for the extra month that was not to be pulled back and was told no that only 3 could be refunded. I was also told the limit to give away was 5 but they would let me give another one away. At 60.00 each I can afford to give another one away. I had a medical issue and the therapist did not follow my instructions causing me to have to end the second massage 20 minutes early. It took over two months and constant calling with zero calls returned to even get the refund for the 3. I was given different stories as to why I was not getting it and then told it takes 7-10 days to do etc etc.
Don't bother going here. Its a waste of time and money. Go somewhere where they have integrity and professionalism. I wasn't asking for the world just good honest customer service and a good massage. The turn over there is high. They pay the therapists 15 a hour and charge you 60. Go somewhere where you are actually getting your moneys worth. I will never return or refer this business again. All I asked for was the extra amount they took out after I was promised they would not and they refused. Bad Business practices!

I went for my first time yesterday to get a massage. To honest it's a pretty nice place the front desk people are nice and quick. As for the actual massage that was provided I'd have to say it was average.

I called to ask about products. I was going to stop in on my way home. I currently live in Washington so if i can purchase something in Oregon and save on tax it is preferable. I called the Vancouver location and asked if they had the hydrating Syrum and Eye gel in a package. They did for $100.00. So of course thinking that the Clackmas location would be no different I called just in case. I was told by the girl that they received in that same package 2 days ago but her manager had not put the product out yet, and she would not be able to sell it to me until she asked her manager. Needless to say i went to Ulta and bought product there.