Master Cleaners, Eugene OR

Dropped off my wedding dress, a pair of slacks and a vest on 7/18 and was told I would get a call in a few weeks when the items would be ready on 8/8. I waited & waited and never got a call. So, around mid August I drove down to the store (I live outside Eugene, so this wasn’t a quick trip) to pick up my items and was told they still weren’t done. I asked the lady to please call me as soon as they were ready. I waited and waited and again NEVER got a call.
Now it’s 2 months later; on 9/18 I called and left a voicemail asking after my items. I finally got a call back today 9/19, to come pick up my items.
This was my 1st experience with this dry cleaner since Skopils (they were fantastic!) went out of business during COVID. If I ever need a dry cleaner again, I’m going somewhere that actually does what they say they’ll do, in the time frame they say it will be done. 2 months is beyond ridiculous, not to mention the poor customer service of never contacting me or advising of any delays. If it’s going to take longer than expected, a call out to the customer is much appreciated. Especially when it’s an important and sentimental item like a wedding dress….
My only positive experience here is the items did indeed come back to me clean.
My advice: only use this dry cleaner if you have months to wait around for your clothes to be cleaned.

Cali was amazing, incredibly nice and helpful. I brought my white Ugg comforter in and they got stains out that I thought we would have had to live with. We will always do business here. And they're very affordable

I have been a customer for 25 years. EXTRAORDINARY! Very courteous and professional staff, quality work and flexible if you need your order out of the regular cycle of return. This Team is all 5 Stars, that includes tailoring and mending.