Mercy Outpatient Imaging, Roseburg OR

Had an appointment for mammogram that was set months ago. I had to arrange to leave work and set up child care to get to my appointment. When I got there to check in, they apologized and told me the machines were down. They had cancelled my appointment without calling or texting me.
In addition, they rescheduled my appointment for another 4 months from today.
Very unprofessional not to contact me to let me know.

My husband was scheduled weeks in advance here for an appointment. They called him late-the day before the morning appointment-to reschedule with no explanation, to a later time for the same day. He was already scheduled to work and he communicated that this new time was a schedule conflict. He was put on hold, transferred, put on hold, then told by an employee that they would call him back to resolve this. As this was toward the end of Mercy's office hours, they did not call back. He called Mercy first thing this morning and explained what took place yesterday. The employee acted like this was an extreme inconvenience, even though it was a Mercy employee who rescheduled with him last minute, for a time when he was not available. Mercy had already ordered serum for my husband's appointment and they could not answer whether we would be charged extra for it. They also didn’t have clear communication regarding the patient portal process or have transparency with billing. Overall, this could have been a better experience.

Great staff easy to find. The tech Mike was great.

I had a needle biopsy and Dr. Brooksby was very professional and very nice. I would recommend him to anyone needing this procedure Thank You to Dr Brooksby. N Peters

Been here lots of times for xrays and ct scans and Mri and the staff is wonderful and a very clean place