Metro by T-Mobile, Beaverton OR

My mother has been given a terminal diagnosis. That initiated family to fly in from all over the world. My sister needed a plan for just two weeks, Steve and Leslie went above and beyond to get me a plan that would not just fit our cellular needs, but with the best price possible. Can’t recommend them enough. Compassionate, excellent customer service, and outstanding care!

Went in to get a new tablet because I dropped mine. Got a really nice samsung tablet that is hooked up like a phone I can use anywhere. This was a huge upgrade for 75$ and they set me up for a 30$ discount because I'm a senior citizen. They really helped me in a few ways. Happy camper I am.

The people at this store have THE WORST CUSTOMER SERVICE I HAVE EVER EVER EXPERIENCED. If I could rate below a one star it would be a -10. The website says 8: 30 however their door is locked at 6: 45. Then one guy came to the door and unlocked it looked at me and said EXTREMELY RUDE "We are closed! " At that point I told him they needed to change the Google search info at that point he said once again RUDELY, " YEP, OK", THEN OF A THINGS SLAMMED THE DOOE AND LOCKES IT AND WALKED AWAY AND THE WHOLE TIME GICING ME A DIRTY LOOK. Completely unprofessional and ABSOLUTELY HORRIBLE CUSTOMER SERVICE EVERY TIME I GO TO THIS LOCATION. THIS TIME WAS BY FAR THE WORST! NEEDS EITHER NEW STAFF OR TO SHUT DOWN RUDE RUDE RUDE!

Brian is a great representative of Metro. He has a great amount of knowledge in Metro pcs the company as well as the products they offer. The service is partnered with T-mobile which continues to have horrible service yet Metro seems to have a wide range of coverage. Brian will go out of his way to assist and offer the best customer service possible. I enjoy the experience.

Update: I changed carriers as my boyfriend went with another company. I hated the service coverage and ultimately went bk to metro. I happened to switch carriers when they were having a promotion, switch to metro and get a free phone. I switch service at the store but ended up running out of time. Brian the previous manager told me to come bk and we'd hook my new phone up then. I thought great. But when I went bk Brian was no longer the manager. The new manager listened to me and told me too bad in so many words. I should of received my phone on the day I switched over. I said what does that matter? We went bk and fourth and finally I left saying I would write a new review and that I would be getting in touch with metro customer service as well as the owner and the manager acted like he didnt care. I don't know what happened to this store between then and now but I DO NOT RECOMMEND THIS STORE ANYMORE! So disappointment by the new team. I'd love to see what the owner and metro has to say.

I also get great service from Brian at this location. He's always patient and happy to help.

Customer care was absolutely wonderful but the didn't have the phone I wanted in stock so I had to leave the store without a phone but that was the only negative about my experience. Thank you lady at Metro on Lombard st and Allen blvd in Beaverton.

I drove all the way frim vancouver and they were still open for 10 minutes but they wouldnt help me

2-10-21. I just get over there to look for help.she’s asking for cash only for what?
She very bad Service! I think you need to look!

Great follow up care for customers in need of some help during hard times. I appreciate the time that was taken after having problems with store employees. Thank you for helping me out. You were able to keep my business and I would guess, earn future business from my recommendations. Thank you

Every time I need to get services, help or new phones this crew always helps me out and tries to make sure all my service needs are met.

My phone died and they refused to activate a new line remotely and insisted that I go to a store during a pandemic to verify my identity. I will never use MetroPCS again because of this.

I needed a phone quick so i decided to go to this store. I was very surprised with all the affordable plans they offer. The gentlemen that helped me seemed knowledgeable and was eager to answer any questions i had. I walked outta there a happy person:)

The salesman told me I had to get the phone insurance. I told him 2 times I didn't want it. He said it comes with the phone. I said so I have to get it? He said yes. I asked if there was any other option, he said no. I said well then if I have to, because I don't want it. He said yeah, it comes with it. Looked at the paperwork, there was an option to decline. I declined twice. He wasn't clear and didn't seem honest.

Stopped by this store today since I was in the area for work. I had to pickup an extra charger and a few other accessories for my Galaxy. The person who helped me was really kind and patient. I am a little picky so I tend to ask a lot of questions before making a purchase. I am glad she took the time to explain everything to me clearly.

Excellent customer service and great deals. This is the best metroPCS store near Beaverton. Definitely my preferred destination.

Nice selection of phones and the plans are very reasonable. The customer service rep was knowledgeable and helpful. I've been using MetroPCS and coming to this store for about a year now. Never had a bad experience so really no reason to switch stores. Plus, they are only 10 minutes from where I live. I highly recommend.