My Little Children, Eugene OR

Awesome customer service, clean, beautifully displayed, i can tell a lot of love went into this shop:)

After all the bad reviews online I was worried to come in and have a bad experience. My mother in law loves this store so I had to give it a try. I don’t regret it! I called first and the lady was super kind. Then I went and took a couple boxes of clothes and a car seat for trade in. They called me back in an hour with my trade in value. Which was $70 all together. Which is great because it’s hard and a hassle to sell baby clothes online so I’d rather get rid of it all at once and it was super quick and easy. I expected it to take a lot longer! They had so much good stuff in this store I didn’t want to leave haha! They just gained a new customer that will come there so often!

Incredibly rude owner! I went in on Saturday and had a great experience with a new employee that helped me with getting cash for some bigger items. I left a bag of clothes for the owner to look through. We are moving so I asked for cash which is half of trade in value. Totally fine. What isn’t fine is the way she interacted with me. She did not address me in any way when I walked into the store. She was clearly busy so I said hello and waited for her to finish. Once she did she didn’t address me and after a moment she rolled her eyes at me and asked if she could help me. I told her I left of bags of things to sell and came back to pick up what’s left. She immediately turned around, again without saying anything, and went to the back room. She got my tote and came around and literally dropped it at my feet. Then she cashed me out handed me my money and that was it. This is a cute store and has great things but Im honestly upset with myself for helping her to make more money in anyway. Incredibly rude, clearly not a people person. Id be surprised if this place lasts much longer with the way she treats her customers. We’re moving so I wanted cash for clothes instead of trade in. This is the only local store that does that but it is 100% NOT worth it. Go to Peppypotomus instead!

I used to love this store but after the way, they treated me the last time I was there, I will never go back there!

I am quite surprised to come on here to leave a positive review and see so many low review. After my experience there I thought it would have all high ratings. I have just went in for the first time during the quarter sale and even though that sale was a bit overwhelming for someone who has never gone so something like that, I found so much good clothes! After digging through the bins I went in to grab a few other things and I thought that their prices we very good for the quality of clothing they had. The brands they carried were great too and they had a lot of the sizes I was looking for (12mth boy, and 4t-5t girls). I talked to 3 different people staffed there and they were all extremely friendly. I will definitely go back.

(I WAS TREATED HORRIBLE AND TOLD THAT THEY DO NOT NEED MY BUSINESS) I just called my little children in Eugene to ask how they go about clothing trade in’s for in store credit due to a new child on the way. The gal that answered the phone was extremely rude and unprofessional. Seamed like she hated dealing with trade ins which is mind blowing because that’s how they have a business. So I explained there all carter clothes, un-stained and I’m just curious on the process because I’ve never done this before. She continued bieng extremely rude and unprofessional, so I said you know I think I’ll call another store and see what there process is, and she told me (SOUNDS GREAT TO ME “WE DONT NEED YOUR BUISNESS”) I was dumbfounded as I was so nice the whole conversation. I even offered to help them sort the clothes at one point and she just laughed and rudely said we don’t need your help. I have three little ones at home and WILL NEVER SHOP THERE! And I will discourage anyone from going there. WOW IM STILL SHOCKED. INSANE.

Wow! Seeing the way this (these) owners respond to negative reviews is shocking. I have a young daughter in Eugene, and had been told about this store from a friend. After seeing the responses I will not be shopping here. So unprofessional to name call and try to be snarky over a review response. My friend said she took clothes in about a month ago and had similar treatment, but she didn’t leave a review so wasn’t sure what happened or if it was more one sided. Was excited to check this place out, I now would feel uncomfortable shopping here.: (I called the shop to let them know that they are detouring people from coming there being so aggressive on there review page. The woman on the phone was polite but laughed (unprofessional again).

It is not often I leave a 1 star review. My sweet mom brought in hundreds of dollars worth of clothes (including brand new with tags) for me in a box and a stroller and the employee was rude to her and made a huge fuss about the deep box it was in. She would not say which items she took and wouldn't say what she was giving for each item. Honestly it was an absolute rip off and greedy of them to buy things for so cheap just so they could sell them for more to try and get more profit for themselves. Half the trade in value in cash is ridiculous and greedy. It should be at least 75% of the trade in value for cash payouts. I will never bring anything in here again or buy anything from this store.

DO NOT TRADE IN OR SHOP HERE!
DESERVES NEGATIVE STARS!

I brought in 2 bags full of neatly folded, buttoned basically brand new clothes to this store for trade in. I gave the person working, my bags and slip and she said she would get to it after the 2 customers ahead of me. First they had nothing in larger sizes (size 7 or 8). After quite a bit of time she said because she was so far behind I needed to do drop and run. I never did one before but had other errands to run so agreed. That was my mistake.
I trusted that they had honest, customer driven business practices. I was VERY wrong! When I got a call the next day to pick up my items for trade in the amount of $22, I did not know I would arrive to having my 2 bags over packed with nice clothes down to half a bag of disorganized mess. When I asked to see what they took, I was VERY rudely told by the owner/manager they have no way to tell me that? ! I asked for my things back. She again said they couldn't do that! These were my things I didn't agree to the amount they offered me and just wanted my things and to leave. The manager said she couldn't do any of that and I could either have $11 cash or trade in of $22 that I cant use since they don't carry anything in larger sizes. So if you want to be treated like garbage and basically have your belongings stolen, I'd recommend this disaster of a store. I shop local and will now only go to Peppypotamus. Because they actually run a proper business.

My Little Children should be a little more humane on their return policy. I came in and bought a bassinet stroller and car seat combo. My son instantly hated it so brought it back the very next day to return it hoping to get my cash back since it was an 3expensive purchase and I had just come in the day before. The clerk stated the return policy (which I had overlooked the day before. Definitely my bad.) I asked if she could call the owner to see if they would make an exception since I had just been in the day before. They did not budge on it. Im very disappointed in their customer service and do not recommend them.

The one star review is not for any other reason than witnessing the owner be verbally abusive to her employees and anything but welcoming to me. I have never witnessed somebody publicly humiliate an employee, and while I was at the counter and the employee was obviously training. …. All this in the middle of the transaction. I would have walked out and debated saying something but didn’t for fear the employee would get some backlash. I have shopped here frequently with my first child…BUT WILL NOT EVER AGIAN. You don’t treat people that way for any reason!

I LOVE this store! Incredible prices, helpful and friendly staff. Amazing assortment of gently used infant clothes, maternity clothes, shoes, toys, baby gear.a MUST stop shop for eco minded mamas looking for budget friendly, nursery and baby stuff.

So it took a lot of mulling this over to decide to write this review. I would say that a year ago this store was phenomenal, the people were never super customer-servicey but when you talk to them they’re nice. Lately though everyone I meet is.bored. And just milling around. The store is overcrowded constantly and as I perused the options I 100% believe they could be a cute 2nd hand store if they were just more discerning about the stuff they take in. The majority of toys there are caked in gunk and ickiness that I could easily wipe away with my finger but I’m not about to spend money on.especially during a pandemic. The shoes are WAY over priced, despite heavy wear. You can buy baby vans at the Vans store between $20-$40 and you’ll pay that same price here just.not new. I did manage to find a pair of Vans that were only $10.with a hole in the canvas. Really? The clothing options are alright and usually priced fairly! But super disorganized, which is technically due to annoying customers probably, but it’s kind of part of your job to keep the store organized and shoppable. So I guess for now it’s just not worth it to even go in when there are better options in regards to cleanliness, order, cost, friendliness, and comfortable atmosphere. I LOVE buying second hand, I avoid new at /most/ costs.so I’ll probably pop in every couple of months to see if things get better. I really do hope to see this cute store reach its potential!