NAPA Auto Parts - High Desert Automotive Supply, Redmond OR

I just got contacted by an advertising company specifically referring to my previous employment at this company. They sell their employees information to advertisers. Be careful working here your private information is not safe.

I called the Redmond Napa on Oct. 1st, 2020 @ 1: 19pm to inquire about the availability and price on an air filter (FA-734 or similar). I talked to Tim (maybe Jim?) who said they had one on the shelf for ~$147.00. He hadn't been rude or anything, just a normal back and forth with a parts guy.

So about me, I own and operate a commercial trucking company, and we have three older Ford L9000's that use this filter, they usually run in the $80-90 range. Napa usually runs a little high, I know this, but I respectfully stated to Tim that I felt that price was a little high, and I was going to keep shopping around. I didn't criticize him, or the store, and i wasn't rude about the price.

Anyways, he didn't reply, which was fine, and then I said, ". But I really appreciate your time looking in to this, thank you very much". And then he straight hung up on me. We were not disconnected, this was the very distinguishable sound of an old-school phone making contact with the plastic body as it nests in its receptacle. I called right back and talked to his coworker and explained how rude and disrespectful I thought that was. He said Tim was right next ti him, but offered no explanation, no apology, just said, "okay, I'll let him know".

I've appreciated Napa over the years for the diversity of parts they carry, but there is probably 50+ places to buys parts in Central Oregon and it is unacceptable to be hung up by a counter person. It was unprofessional, disrespectful, and just plain rude.

If Tim is so grumpy with customers that he can't handle rejection, he should not be in a CUSTOMER SERVICE position. Customer Service Tim.your job is to SELL parts, not act like a child.

Anyways, I ordered the filter from Chappy's and had it the next morning at a decent price with no issues. I think it's time for the next generation in that store, but in the meantime I won't go back to Redmond Napa: (

Edit 11/29/23: I'm gonna let this go and change my 1-star review. I love my local Napa, and I'm sure these guys are just fine overall. Can't let one guy spoil it for the business. If I was Tim, I'd probably be frustrated with people at times too.

Stop illegally charging me the CAT tax. You have no right to do it.
Next stop = State of Oregon.

Excellent parts customer service. They did not have what we needed but tried to help us source it.

Staff is kind of friendly. Helpful but they need to loosen up and kick on a smile once in a while and not look like they are at a funeral.

Knowledgeable and had part we needed when no one else did, above and beyond customer service.

Redmond Napa is a joke. Over priced for cheap stuff and they told me everything is made by the same company. I’ll go to auto zone or buy online. Service is terrible here in Redmond. Hope the store gets shutdown. Buy online and save money

If Autozone had the part I was looking for. I could of gotten it there for $15 instead of $40. Couldn't wait though so I got gouged. O'Rileys didn't have it either. Thermostat for $40 is a bit rediculous.

Oil, filter, brake lights.quick and helped me out with some random info and capacity amounts!