Newport Ace Hardware and Outdoor

4 years ago I gave this Ace in Newport a five-star rating because of their customer service. However as of 12/31/23, I have changed to a 1 star. The reason is is because I have gone into this Ace hardware 3 times recently after checking online if an item is in stock, to get to the store and it's out of stock. I asked the associate what would of happened if I had ordered it for pickup in 15 mins. They said when arrived, it would not be here. I am all about small businesses, but this is why Harbor Freight is coming to Newport.

UPDATE!
Okey, im seriously sitting in my car right now just just watched this ACE guy carry a Crafsman pressure washer all the way accross the parking ON HIS BACK! Lot for a customer! He had a smile the whole time. That's a QUALITY employee right there!

Treat him well ACE!
Theres a lot of opportunities for someone like him out there!

I'm so glad Ace Hardware came to Newport. I get a lot of my supplies here and they're usually pretty well stocked.

Kewl place. Very nice place to go. Sometimes they help you and show you where everything is. Great customer service as well.

Nice employees. The store is small and packed with everything you can imagine for a hardware store.
Bought some winter sleeves for my outdoor water line and the freeze came the next day. The sleeves worked! So happy!

Couldn't find weather stripping for my RV employees was very unhelpful just showed us what isle it was on but would not help us get the right product the Toledo store employees are more knowledgeable and better customer service

Always helpful us find stuff. Love how you can order something and can usually pick it the same day. Unlike the Ace Hardware in Waldport they welcome my ESA (Emotional Support Animal) and don't make me feel uncomfortable. I now only shop at Ace Hardware in Newport.

The staff at Ace Hardware in Newport is why I'll keep going back. I was in the middle of a project and realized something I needed was missing. On a tight schedule, I ran to Ace at the last minute. Mike helped me. He quickly determined what I needed and had it in front of me within minutes. In no time, I was heading back on the road to project completion. There are other options in Newport, but I like Ace because of employees like Mike that know their stuff and are genuinely interested in helping.

I bought a $37 dollar hedge trimmer from this place but when I went to use it I realized it didn’t open far enough to trim a hedge properly. When I went to swap it out for a different one I was treated quite harshly and rudely. I was so incensed at the disrespectful treatment that I left the trimmer with them along with a note for the manager.despite being denied a refund. They assured me that they didn’t want my business! Amazingly cocky and rude!

Newport Ace Hardware rocks! I had to do an exchange on some paint and Rhonda helped me she was fabulous they are so helpful there they have wonderful customer service and you shouldn't go anywhere else if you need Hardware or paint or anything for your house go to Ace Hardware in Newport!

Excellent products and outstanding service! This is my go-to place for my house, my property, fishing and crabbing!

Fabulous staff, we drive from Waldport Oregon to Newport Oregon, because the Newport Ace is so great. Thanks for always taking good care of us.

Went in to buy a paint sprayer, paper, tape, drop clothes.all the stuff needed for a big paint job. The catch, I needed MY 5 gallon bucket of paint shaken. Apparently, they only shake paint they sell. They are more than happy to sell you all the things to mix the paint you hauled down to their store.but won't use the paint shaker that is currently not shaking paint, for anyone. Guess I'll go spend hundreds of dollars at Walmart or Sherwin-Williams.

Absolutely LOVE this store! All of the staff are knowledgeable about their products. If you get a sales rep.that doesn't know the product they will get somebody that does. Never been disappointed with them.

Zero stars. Bought a defective sliding screen door from a different Ace Hardware and this Ace refused to take the product back even though online return policy states you can take products back to any Ace. Very poor customer service! Never going to shop here! Ace cost me $70 and scratches inside my car trying to return the product. Horrible experience!

Newer Ace location well stocked but overpriced on some items. Helpful staff and good operational hours.