OnPoint Community Credit Union, Wilsonville OR

This location is not onpoint with the quality service I receive at my regular branch. Their assistant manager, she said her name was Nicole, and it's not. Her name is actually Michelle, I found out after talking to member services. You don't give a false name unless you are afraid of how you are behaving.facts. She hung up on my partner today, after she called him at his work? As a side note, they refuse to recognize common law partners vs married, and decided not to be professional about it. Just be normal, and don't raise your voice when talking to a customer. These things shouldn't have to be said. They are common sense. Not a LGBTQ friendly business location, but not surprising located in the country. She then called me, yelling and very abusive, and proceeded to hang up on me. We applied for a loan, and it was denied. Thank God, bullet dodged! You win, On point! I promise we'll never be back!

If you need a loan then Chris is your guy! He is our loan guy and we have had the best experience. It’s our first loan and we had lots of questions for him. He was patient with us and was super helpful. Then when we went to buy the car the dealership’s Financial guy didn’t want us calling our loan guy and so things were kind of mixed up and such. But in the end Chris took care of everything and made us at ease! He is great!

The clerk who helped me today appearance was not appealing. She looked grossly dirty

A big Thank you to Wilsonville branch employees for helping me out with a recent transfer of funds. Especially their Senior Account officer, for his experience in resolving fiscal matters for Onpoint clients. I have been with Onpoint for over 10 years because of their professional and friendly service.because, kindness matters with customer care.

Referred a friend and wouldn't give me the $50. Won't be referring anyone else to onpoint.

Business and personal member at onpoint, turned down to visit the restroom. Wow rude!

Horrible service. I had an over drafting fee from a car rental service while we were moving last year. Paid the debt in full and have the proof the show for it. Was told that once I paid the debt, I could open a new account.

Get to the closest OnPoint after a 23 min drive and have the representative that is helping me, get on the phone, say my information followed by “yes. Yes, I understand. Even with her letter as proof of payment? Ok. Sounds good to me. “ hangs up.
“I’m sorry but you can not open an account with us due to the hardship losses we suffered”.

Ok. Then why was I lied to and told otherwise. I am a night auditor and don’t have the time to drive an hour out of my way over lies. Not to mention the lost sleep.

The sad part is that I have always loved their customer service, though that was primarily in Portland. I am a big supporter of credit unions but not those that waste my time. I don’t even see how it is a financial hardship for them since I all but begged to pay them directly so that they wouldn’t have to pay a debt collector or even use one at all.but yeah.

He just looked at me like I was going to cause a scene. Which I just don’t do. Sorry. I actually thought he was causing a scene by saying my information really loud in a quiet establishment and putting my business everywhere. Unprofessional but hey, customer service is a dying art.