Parr Lumber Company, Portland OR

Bought tool bags. Used them for three days, and they weren’t doing it for me. Brought them back, return processed, and the “big boss” came out and yelled at me for returning a tool. Told me to do him a favor and don’t buy any tools there ever again. The way I figure, I definitely won’t. I suggest you don’t either. You’ll be much better off working with a retailer that has an idea of customer satisfaction of the products they sell.

For the most part Parr is a good resource for building materials and tools when the need calls for it.

The kindest customer service I think I've ever received, anywhere. Went in on a whim for a specific DIY project, not knowing exactly what I needed (or even wanted). Alfred showed me several options, explained which would be the easiest and most cost-effective, then helped me carry the wood to my car. He was an angel.

The girls at the front desk were extremely kind, too, answering all my questions patiently. I will 100% go back if I ever have random wood needs again. If you do, definitely go here! I wish every place treated customers like this.

The parr store on 19th was very good. I was greeted with a nice hello. Isaiah help me with my products. Got me on my way very quickly. Thanks Geoff

Thank you for having the big wood order and cutting it for me. Also much appreciated for helping us load. Thank you! Best customer service ever

Casey was a great help in finding the correct lumber for my project. Thank you so much! Will definitely come back for the next project.

I absolutely enjoy coming here for my wood needs, the customer service is highly knowledgeable and from my experience always on point, especially Casey provided exceptional quality of care very friendly and able to answer all my questions.

Really unfortunate to see your employees going into local businesses and none are wearing a mask.

Warehouse guys not wearing masks, fine. Two guys in office when you walk in not wearing masks, fine (kind of). Two employees coming down the aisle right towards you both not wearing masks, definitely not fine. Employees behind the counter, wearing masks but below the nose, yikes. I walked out immediately and went to Brown Lumber off Powell. They are obeying the law of the mask mandate. Missed out on a $500 sale!

The staff is extremely kind and knowledgeable, I was able to get exactly what I needed for my project plus a good conversation

We looked around for lumber to build a play structure. There was an understandable mishap with our order. Once informed about the mishap, Parr went over and above to fix the situation. Very impressed with everyone we worked with.

Fantastic experience every time I come!

Casey helped me unload a huge return with a forklift. Saved a ton of time.

Great advice. Great people!

Definitely will come back whenever possible.

The staff was very helpful and patient. Everything was well stocked and easy to find. A good attitude goes a long way and this crew definitely had that!

1/8/20 I had a small wood project to do for my Daughters home, and I called Kent at Parr Lumber for some advice (and help as usual). I told Kent about my project and appreciated his help and advice. I not only was able to get the wood I needed, being new to the area, Kent lent me his Band Saw which worked out great for my wood project. Again I can’t say thanks enough to Kent and his Team at Parr Lumber on MLK for their help. I will be back and I will be purchasing some tools from them soon. Thanks again and I will tell my friends to shop there.

Such an unfortunate experience shopping for building supplies in the city. If you’re not a contractor expect to pay top dollar and receive poor service to boot!

Great service! Knowledgeable and usually fast. Ashley is my go to! She always chases it down and gets it right!