Pearl ACE Hardware, Portland OR

Super location right off the 405. Great staff who know where things are. Prices a bit higher than Home Depot, but that's too be expected with much better staff ratios.

Not the cheapest, best stocked or most friendly but it's there and they've got most of what you'll need

I’ve always loved Pearl Hardware, but their new house plants department, puts them over the top!

It’s a little spendy but they have a good selection of all the standard things and the staff is very friendly and helpful.

I almost wept because this store had everything I came in for in one go, an experience in-store I don't think I've ever had in Portland.

"Ace is the place with the helpful hardware folks". For this location that use to be the case, in recent years it has gotten worse and worse every time I come in. The customer service is at an all timeline low, there may be ONE employee to is kind, knowledgeable and helpful. I've lived in the neighborhood for about 15 years and have always gone to PEARL ACE for convenience and the level of service they provide, even though its priced higher than hardware stores. This last time was in fact the LAST time for me at Ace Pearl Hardware. They are rude, I wouldn't go within an hour of closing, cause everyone will remind you they're closing soon, but won't offer to help. This last time I needed a cheap white ikea shelf cut, they said they won't do it unless they sell it. I dont think many of us in the area have a saw, table saw etc as we live in condos, apartments etc. I asked if I could sign a waiver saying if they messed up on this $25 shelf that I would not hold them liable. "NO. " just straight up no and then reminded me AGAIN they're closing within the hour.which I didn't need the reminder as clearly I would not be sticking around. I hope management changes and they go back to being friendly and helpful regardless if they cant cut items they don't carry. I will gladly drive to the suburbs going forward to a big box store with great customer service over ACE pearl location.

Good luck, hopefully ya'll can turn it back around. It's likely a leadership/management issue. I myself have managed retail stores and understand where it all starts.

STOP SHOPPING AT THIS LOCATION UNTIL THIS STORE STOPS ABUSING ITS CUSTOMERS.
There is NO return policy even with a receipt.customer service doesn’t exist. No, they berate and belittle you. Do not even attempt to make a formal complaint to corporate. They are useless too and simply don’t care. DONT WASTE YOUR MONEY OR TIME AT THIS STORE.

Sadly, I have to admit, I am one of those folks who has been sucked into the big box store frame of mind. Recent I have moved and work in the Pearl district, and have driven past this Ace on my to Home Depot more times than I care to count. No longer will this happen.

Not only is this place able to help me with my work needs, but they are also great with my home project also. I have to admit, I have an addiction to house plants, *sometimes I feel I need an intervention* but that's another story. Anyway, the staff at Pearl Ace is in a nut shell amazingly helpful. Instead of me having to look for some one to help me find something, the staff usually finds me wondering around aimlessly, and ask if I need anything. Never have they not had what I needed, or did I feel I should have shopped else where.

In a nutshell. Ace is the Place with your helpful hardware person.
*Great, now that songs gonna be stuck in my head all day*
Thank you folks for all your hard work, it is noticed and appreciated.

Rude! I would take public transportation to Ace hardware in Beaverton, then walk the short distance to
Pearl ACE Hardware a couple blocks away from where I live!
Rude Rude, Rude.

Still the best hardware store in Portland! You can find almost anything you need for every project and if they don't have it, they can tell you where to find it.

Update: because of covid & wage shortage, they now close at 6 (!). But the people who work there are as amazing as ever!

Wow. The people who work here know EVERYTHING: where stuff is, how to use it, what the options & trade-offs are, etc. And if you don't know what you need, bring it in (or describe it or whistle a few bars) and they'll help you invent something on the spot. It's like the opposite of Home Depot - you can find people & when you do, they're HELPFUL. Great store & great asset to downtown.

Pearl Ace Hardware is my go-to hardware store. I go there mostly for paint/painting supplies, and other project stuff/tools/etcetera that I may need, but they're also good for other things that I don't typically see in most hardware stores, such as kitchen/dining room stuff, as well as all kinds of other various miscellaneous items. The staff are polite and helpful, and they know their stuff. I would definitely recommend doing business with this local/family-owned franchise, instead of one of the "big box" stores. Five stars for sure.

While walking into the store I was greeted with smiles and kindness. The 2 ladies pointed me in the direction I needed to go for sandpaper and paint. As I looking over the aray of sandpaper I noticed an employee carefully watching me from the next isle over. I thought no way this can't be so I walked to the next isle and I couldn't believe it, he's watching me thinkn I'm gonna steal something. I walked over to him, told him I can see you're following me and that I'm not a thief and said here u take the sandpaper. He took it to the front counter and came right back to where I was at. I walked a few isles over, not looking for anything in particular but just to see if he would continue following me and unfortunately he did. By this point I was so upset with the prejudice that I decided I'm not gonna spend my money here and support this nasty behavior that I've never experienced in the 2 years I've lived n Portland. As i left I told the 2 ladies that the sandpaper they had was mine but I'm going somewhere else because of the discrimination that is on full display. They said ok and I left. I didn't mention my ethnicity but if I gave you 2 choices and the second one didn't count, I'd say the majority of you would be right with your initial guess. I'm also well dressed, clean cut, tax player and have not once ever been arrested. I ended up going to the ace hardware on Broadway and was treated with dignity and respect that I've been accustomed to while living in Portland. ACE HARDWARE IN THE PEARL PRACTICES IN PREJUDICE AND DISCRIMINATION, WE MUST END THIS TYPE OF RACISM AND AND I STRONGLY URGE EVERYONE NOT TO SUPPORT THIS BEHAVIOR AND THIS STORE LOCATION.

I have been to Ace Hardware in the pearl over the years & overall my interactions have been positive. I was in a situation with my shower needing sealant, I really needed some sincere advice and some options on how to deal with a slight crack in the grout of the shower. I politely asked for help and Robert was essentially unhelpful and condescending. It was really disappointing and unnerving because he seemed standoffish. I drove to another hardware store (A-Boy) and they were super receptive to help me solve the problem. Fair warning to DIY ladies out there.

My favorite place to go and buy paint and plants! Robert and Drew are the sweetest most helpful people ever! I definitely recommended:) everyone that works here are amazing!

Great customer service. Not the cheapest but totally worth it. And always end up finding something else that you didn’t know you needed.

Always a good experience and great central location. High prices but friendly staff and nice to buy local.

Update: upgraded from 4 to 5 stars. Still love this location so much. Just had yet another project which is his time required plumbing and fasteners. As usual, was able to spend time here and get almost everything I needed (the last few items were highly specific, no one would carry it). On top of it I found a quality magnetic cabinet-mount knife holder for our japanese knives.