Pediatric Therapy Services, Gresham OR

Called to make an appointment for my son with a referral from his doctor and i told her what insurance he has and she put me on hold just to transfer me to a rude lady to tell me that they didnt accept his insurance and to call the state and change it. Just rude. Horrible experience.

I called to schedule my apt and the office did an insurance verification - great news for us, insurance would cover it all except $20 dollar copays.

First visit was mediocre with the office girl, payed my 20 dollar copay, the office gal took my insurance card and made a copy (and never gave it back.) The experience with the doctor was great, she did her examination and recommended more visits.

Second visit, I was given an extremely detailed summery of her mobility and exercise tips to do at home. I was very impressed with the doctor. Although, we didn’t get asked to pay a copay the second visit - I was confused but didn’t ask why. I also asked for my insurance card back since Carlos had called me to let me know they had it at the office. The girl “couldn’t find it, ” and she’d have to call Carlos, who didn’t work at that location to see where he misplaced it. I was annoyed, but whatever.

After 3 more visits and no further co pays and still a lost insurance card, I get a bill on 8/28/20 for $492, due on September 1st. Umm, excuse me? The office girl showed zero remorse and told me that I signed something saying that accuracy isn’t needed in insurance verification, and to call her manager, Carlos, for further questions. I asked her if this is the same Carlos who lost my insurance card. I kid you not, her only response to that. “yes. ”

(Also, it seems like the billing staff knew after my first visit/co pay that insurance coverage had changed, since I purposely wasn’t asked for any more co pays. It was never once communicated to me until I asked about my bill.)

I proceeded to call Carlos. He seemed really annoyed that the girl said word for word that he lost my insurance card, but “GREAT NEWS - I can either do payment plans for the almost $500, and that I have great insurance and my deductible is met. ” Carlos also added, any insurance claims can’t be re-coded. I asked Carlos why nothing has been mentioned to me, and why I got a bill for $492, with a due date 4 days later. He sharply said “that didn’t happen. ” I asked (literally) if he was saying I was lying. I had to pull up my first and only bill, and read it to him. After that, he got a bit quite and said he’d have to ask the billing specialist why that happened.

I go home and look at my insurance and taaa - daaaa, PT is in fact covered, and I only owe copays, which now totals $60. This PT will be short lived and that I’m planning on not continuing once she’s walking, which is any day now. I’d rather pay $60 than $492. Anyone with a brain would rather pay less.

I called the billing lady with this company - she also said it was suuuuch good news that my deductible is met, and paying the deductible would be cheaper in the long run. I told her this was coded incorrectly by my primary care doctor and I was going to have it fixed. She didn’t seem to agree that it was in my best financial interest to have it corrected - they all still don’t understand that my daughters needs are very short lived for PT.

I had the primary care doctor input the right Insurance code and all is fixed - I now only owe $60 total. Even though Carlos basically said I couldn’t retroactive any codes, and the billing lady told me I’d be better off paying $492 haha

For the 5th visit, we decided to go on a last minute trip out of town. I call the Gresham location on Saturday to cancel my Monday apt, since the HV location is closed on Saturdays. “Patience” told me, “weird, I see you’re on the calendar, but that your doctor isn’t working, and there’s no other available doctors. ” I told her “well, I’m glad I didn’t go for this apt for no doctor to be available. ” Patience was stumped but proceeded to tell me I wouldn’t get a no show fee since I cancelled in time. I asked for an email confirming that, since everyone except the doctors seem to be incompetent. Never got that email.and luckily, I haven’t gotten a no show billed to me.yet.

^After all of that, I’m done. I can’t waste anymore of my time trying to do business with these people.

My child has been going to this clinic since 2017. The front desk staff are so sweet, and friendly. My little one feels at home and prefers when I wait downstairs while they do therapy upstairs. Every therapist she has worked with, has been awesome.

I have been coming here for 2 years and I love the staff. The front desk is amazing! Laura, Becky, Tina and Carlos are very helpful and try to accommodate to my schedule. Kyle, Taylor, Emily, Kari, Dani, and Mackenzie are my favorite therapists.

My son and I love it here. He has been going for 4 years now and is meeting averages in speech for his age for the first time in his life!

My daughter Dagny has received therapy services for the last 3 yrs and loves her speech therapists! The therapist are sweet and make it fun, so she doesn't get tired or bored. It's a great place I highly recommend!

Great experience love the front desk and services. Great teachers as well, my daughter loves it here