Petco, Salem OR

A hot mess. I came in on Monday looking for a walk-in nail trim for my elderly dog. Website says nail trims are walk-in only. But on Monday they're missing half their staff so they say I should come back Tuesday. On Tuesday I come in to find out grooming is CLOSED. Wednesday I call first to confirm that they 're there and to say I'm on my way for a nail trim. They encourage me to make an appointment. I tell them the website says those are walk-in only. They say oh yeah, that's right, so come on in. I get there and they tell me they need to see a rabies certificate, which I don't carry in my pocket, of course, and which nobody mentioned before. So they encourage me to set up a time to come back a FOURTH time for a 10-minute service. I will not be back.

They've really given up at this place. You can't find an employee on the floor 80% of the time to help with anything, especially buying fish. I have to stand in the check out line to ask for an employee to help and then they call someone and magically 3 or 4 employees come out from wherever they were hiding. Employees that are on the floor actively avoid eye contact, don't ask if we need help, don't wear Petco apparel, and wear their badges in weird places or not on display at all so I am concerned I might be approaching just a random customer for help. For the most part though employees, once found, are helpful and the store is clean relatively well stocked.

Everyone here is always so kind and helpful. I like coming here for my cats needs and will continue to do so!

Wish the employees had to wear name tags. Some, are extremely rude and I would have liked to make some complaints and express some concerns. THANKFUL for Glenn and august always being so kind, and actually knowledgeable about animals…

Very overbearing trying to sell me programs and such at the register, when she asked if I am Petco rewards which I said no she told me to sign up so I can get the sale price on one of my items, so I gave my name and phone number, so I got to my car and looked at my receipt and the LADY HAD LIED TO ME! Nothing I had was on sale and she told me it was to get me to sign up.
That's gross, it makes me question this stores integrity for sure.

I would also like to note last time I was in the store I almost left a bad review because the same lady who tricked me today was at the door "training" a new employee, but it just made my visit awkward because she was yelling at the poor kid telling him he has to ask everyone if they need help, meanwhile it was that trainee who helped me find the food I was looking for and earlier I felt like that manager was ignoring me when I was trying to obviously be looking for help!

Went in for one item. An employee made sure that I could find what I was looking for. Went to check out and there was little wait to get through the line. In and out in about 10 minutes

Recently took my dog to PetCo for grooming. Liz was wonderful. She listened to my concerns and offered affordable options. She was attentive to my dog’s personal needs

Great place. Even though the kid I asked for info was rather short on feedback about treats. He did his very best to help. It was 5 min till close and he was way out of his area to fill the gap. So good hustle five star

Shelves not very well stocked. Store was unorganized and had a dirty appearance. Associate was friendly and helpful!

I made an appointment for the Vetco clinic at this location for 6: 04 PM months in advance. The online hours say that this store is open until 7: 00 PM. I got texted from the Vetco Clinic 8 minutes before my appointment asking me if I was still coming in, to which I responded that I was. I showed up and the Vetco staff had left, even though I had a scheduled appointment and verified that I was coming in. Don't waste your time going here.

I am a big spender at Petco. I go in there, every couple of days.
I know the employees, well. Yesterday, when I visited. I found out one of my most helpful, friendly, employees got let go. She wasn't selling enough.although I've seen her sell, plenty. This is very sad to me. You can't just be a good employee, anymore. You have to sell, sell, sell. I appreciated that she didn't push stuff on me that I didn't want to buy. Anyway, my trips to Petco now, aren't going to be the same.

A very nice store, well stocked, and very friendly staff who are clearly animal lovers! Absolutely love this location! If you have a pet, any pet, GO HERE! She approves, your fur babies will too!

Great groomers, providing caring attention while providing quality baths and hair cuts, nail trims and deshedding comb out! We love Alexis!

Elizabeth is the perfect groomer for my dog- she is patient, asks great questions about my dogs preferences, provides advice relevant to my dogs needs and is open for feedback!

I. Like. The. Variety. Of. Things. They. Offer. But. I. Was not. Able. To.find. Any. Cat. Harnesses for. My Bengal. Kitty.none. Of. The. Ones. They. Had. Would fit her and they seemed. Very overpriced.

Went here thinking they might have kittens from the shelter/humane society wanting a forever home but this location doesn't. I think the worker said it's the Lancaster location that does though!

We’ve been with our groomer Alexis at South Salem Oregon Petco for years and she is excellent. Petco offers a clean and convenient drop-off space for grooming appointments and their app, care program and the range of products and services available in one place are first rate.

Always clean and orderly. Easy to find what you need for you're favorite fur babies! Employees are friendly and ready to help you find what you need.

They have everything you need for your pet and more and we love our dog groomer marrissa she is fantastic with our dog Ryder