Planned Parenthood - Eugene-Springfield Health Center

Absolutely terrible experience with the provider.

I had to reschedule my appointment after my original appt at the Danebo location was canceled with no alerting me. The online system didn’t work and I had to play phone tag for at least a week to get another appointment. Finally an appointment was scheduled for May 16th.

The front desk woman was very friendly and helped me find the correct door to enter, verified my name and when she lead me to the waiting area, she simply said “have a seat” and didn’t inform me that I needed to check in with anyone else. Because of that, I say there for 45 minutes before asking someone about it. After actually checking in then, I waited another 45 minutes to see a nurse…

The care provider, from the moment she began speaking, made me feel on edge. She belittled the concerns I had about birth control when I shared I had lost a friend to a side effect from hers (blood clot in her lung) when we were in high school. I’d also grown up in the south not trusting planned parenthood, so I was feeling pretty out of sorts being here in the first place.

She also implied that women were making up stories about how painful IUDs were in order to “tell a story” and “be apart of the conversation”… she said I had nothing to worry about and the side effects were only going to last 6-9 months, I could “give it my best shot” before I changed my mind.

Because “after all, aren’t some of these side effects better than having a baby? ”

She informed me that the numbing agent would feel like a bee sting, it did. And when she came over to insert the implant, I asked her to please touch my arm before she injected it to make sure it was numb, to which she replied “no” and stuck it in…

I immediately broke down and when she had the audacity to ask why, I didn’t feel it was worth sharing again how I felt, as she would dismiss it, so I just said it had been a hard day.

She brought me juice and cookies to make up for it, so I guess there’s that.

On top of it all, my implant is on the outside of my arm rather than the inside where I had researched that they were supposed to be. Even after a week, a slight bump to it was painful.

Now after nearly 4 months, it’s still sensitive on the outside of my arm and I’m considering removal and reinsertion to the correct placement.

I feel that this care provider is not reflecting the values and care that planned parenthood should be offering to their concerned patients.

I’ve been coming here since 2018 to get my depo shots and other annuals appointments. Most of the time I had really pleasant experiences. The few times I’ve had uncomfortable or bad experiences was with the doctor Michelle. From snide remarks about my tattoos to refusing me my shots. I suggest if you’re going to come here, request Estee for your doctor. She’s very intelligent, open minded, thoughtful and very caring.

My experience with this location was amazing, I was scheduled a very difficult appointment and I struggled I was extremely emotional but they were the most considerate staff I have ever seen. I wish we had these amazing staff in my town, I’ve never been treated with such respect they made sure I was always comfortable and even made sure my boyfriend was comfortable as my comfort person, this is definitely the place to go, always making sure you’re warm with a blanket have snacks and a drink and that the lights aren’t bothering you little things like that to make my already terrifying experience as comfortable as possible, especially with thos procedure we had done, thank you ladies at planned parenthood you’re the reason I felt so safe

Honestly had the best experience here. I was in there for an in clinic procedure, they made me feel so comfortable I was actually pleased to be there. Everyone was so generous and kind too. The staff was amazing and warm hearted. I would definitely recommend this place to anyone.