Powder House Ski & Snowboard, Bend OR

I recently needed to replace the heel pads on my ski boots. They are a little older boots but the service staff looked through several books and checked possible fits by looking at my boots several times. They ordered the parts and I installed them this morning. Perfect fit and function. Thanks to Powder house.

Bought a pair of new gloves and a pair of sleds for the kids. Also got the snow park pass here.

Really friendly staff! Didn't have to wait long at all to get fitted for some rentals. The whole process was very easy and the gear is working out well.

Helpful staff, competitive prices. Snowboard selection was slim (though on sale). Variety of ski helmets, though limited size/color selection

Great service and knowledgeable staff, must be super busy because they're already selling out of gear for the year which is a bummer!

Love these guys! Super knowledgeable staff ski snowboard you name it they know it! The owner is super involved in daily ops and it shows. Very reasonable prices and efficient checkout for rentals and season leases. The store is well stocked but expensive and only has good sales at end of season so plan ahead. Its definitely not a Big 5 but quality brands that will last for years. There's always someone to greet at the door who can help finding something or answer questions, and to enforce covid rules (plenty of signage in place too). Great helmet and goggle selection and the staff really spends a lot of time to find the right fit. They also do waxing for boards which is a little pricey for own boards but if you don't like it, diy it.

Awesome customer service! Patrick was super helpful, very knowledgable and an all round good guy!

When I walked in and saw how busy it was I thought "oh no, we are going to be here forever". A few minutes later I was on a list, a few minutes later I was getting myself, my wife and daughter fitted for gear! Great organization! Helpful staff! The gear was also high quality and set up EXACTLY as I requested! Hit up Mount bachelor after you get your gear!

Amazing and helpful customer service! Very kind and helpful staff with great ski equipment for my family! Loved it! Thank you!

These guys are awesome! I have bought some snow gear here and they are always so friendly and helpful! A while back I rented snowboarding gear and just recently tried out some snowshoes. Both times the staff were eager to help me find the right gear in the right size and gave helpful tips for staying comfortable and safe. Thanks for the help!

Great people here! They helped me with my board in the shop, and gave me some good recommendations about boots.

Such a fantastic shop. Always friendly, always knowledgeable. I've been frequenting for years and I will continue to visit this shop for my winter needs.

As always the best ski shop I have ever experienced anywhere. Showed up 30 minutes before they closed and felt bad asking them to find boots and bindings for our three kids who are advanced skiers. They took their time assuring proper fit and type of equipment. Did not expect them to be able to mount bindings but asked understanding that as an unreasonable request to have it done before they closed. They happily obliged. Never felt rushed, and Kyle and Patrick offered unprecedented customer service even at the end of their day staying late to make sure we were outfitted, Couldn't be happier with the process.

I go in to talk about skis and boots and they try to sell me patio furniture.costumer service is iffy, wouldn’t trust them with my skis.

Powderhouse is amazing. I usually shop online for the cheapest deals but I had some extra cash this time to shop local and treated myself to a 154 20/21 ride superpig. I’m 6ft 175lbs and this board rode like a beast. Unfortunately first day on it and 3rd run down mt bachelor opening day Monday (dec 7th) I snapped the nose. I was stressing hard and crying I spent all that money and now I have a broke board. I stopped riding immediately and drove straight to Powderhouse and they helped me right away. It was covered under warranty. Phew! Downside I have to wait a week to get another. A day or two passed by and I gave them a call. I needed a board to ride for work as a coach for MBSEF freestyle team. They gave me another board off the floor and I was able to ride and coach that Saturday (dec 12) without having to wait for another board. So awesome!
But wait there’s more.
I took the new board out to ride Monday (dec 14) with friends crew and I snapped the tail of the board. 2 boards 1 week about 3 hrs of riding on it. I went back to Powderhouse today (dec 15) to return the 2nd board and currently waiting on word.
Powderhouse is amazing. I have no doubt this will be fixed and I’ll be on another board soon. Excellent customer service. All staff is friendly and go the extra mile. If you are looking to get your equipment serviced go here!

I walked in there the other day and 4 of the employees weren’t wearing their masks and it took them several minutes to put them back on.