Prairie Road Automotive, Eugene OR

The entire team at Prairie Automotive are consummate professionals. Their courtesy and communication are beyond vocabulary to describe. I had been struggling with my previous mechanic for over two years, and they were able to diagnose and provide options and solutions in a short window of time—and execute them seamlessly. I will never trust any other automotive shop other than these guys and I hope you all do the same! Everything was well documented, with photographs, I never needed to seek information from them, and I was always briefed and kept in the loop. These are the people to trust.

Very impressed by my first visit to Prairie Road Automotive! I originally booked the synthetic oil change for my 2014 Subaru Crosstrek Hybrid over the phone. The phone rep informed me that they were offering an oil change & inspection special for 54.95. That sounded great to me, so they scheduled me for a couple days out. I’ve been looking for a local mechanic for a while that is close to where I live. The staff members were very friendly, professional, & organized! They finished my service in an hour & gave me a thorough break down on suggested future repairs needed.:) 5 Stars!

Prairie Road saved me! My car broke down while passing through Eugene. I towed it to their shop over the weekend while I continued my trip. Prairie Road quickly diagnosed the issue, repaired it, and at my request, took care of a few other issues I had been deferring. Prairie Road’s communication was top-notch, and they finished the job (s) on time at the quoted price. Considering the car was going to be driven to California immediately upon pick up they did an extended test drive and identified an additional issue that required adjustment. Finally, they accommodated me by delivering the car outside of normal business hours. Anyone requiring car maintenance should feel confident in having it performed at Prairie Road Automotive.

The most worst mechanics and owner ship I've ever experienced. I was in a pinch all I needed to have done is tighten a radiator hose. I said I will give you 50$. Basically I needed a scwerdriver. They told me it would be 160$. Don't go there

The worst mechanics in all of Eugene. Took my wife’s car in to have a new alternator put in and they put it in crooked and stripped one of the screws holding in causing the belt to slip and ruined the engine. Had to buy another engine cost me $4200. Do not take your car here. The tow truck driver said that he has had many complaints about Prairie Rd Automative when he had to get me on the side of the belt line. Tow truck driver said he’s seen this before from them. Karma will catch up with these crooks.

Very nice employees and pretty, comfortable waiting area. Will definitely be returning for automotive services!

It was my 1st time needing a mechanic in Eugen, and I'm truly happy that I went to Prairie Rd Auto. The staff was great, really professional, and talked to me like they were about to work on a friends car. After the initial inspection and the solution they came to, they called me and talked to me about the work and everything before actually doing it. After agreeing, they got it done and were able to get my car ready earlier in the day than anticipated. All around, great experience.

When it comes to saving you money, they make it really hard to even try to help find less expensive alternatives. I had to pay a fee just to get my car back, and ended up doing the work myself. It wasn't even what their technician originally stated on his sheet. They need to be more honest. It's all about the money for them. Not helping the customer indefinitely don't recommend them.

I had to change this since they lied to my girlfriend and I about some service. They changed her oil and rotated her tires. I had them check the brakes, which were about half way done. In about 3 months, the brakes started making noise. I took the car back, and the breakpad was misaligned and the pad had rubbed to the metal on just the back half, scratching the rotor. Both had to be replaced, but they said there was no way it could be their fault. They will give different estimates when talking to me than my girlfriend. Donovan tried to get my girlfriend to pay 100$ for a small part insertion that took me about 30 seconds (a clip on the plastic in the interior) not including the cost of the part. We're going to jiffy lube/Les Schwab for service now, since they are more transparent with prices, and treat my girlfriend with a bit more respect.

Diagnosed a camshaft position synchronizer problem that had been missed by two other mechanics. Repaired it and the vehicle is running well.

Traveling with our RV when our truck started to overheat. Prairie Rd made room for us the next day. They were knowledgeable of our diesel engine and knew how to take care of our cooling system. They were kind a had great customer service, keeping us updated and informed throughout the process. I would recommend their services to anyone.

Prairie Road Automotive has serviced my car since 2016. A year later my husband decided to have his car serviced there, also, mainly because of my positive comments. We have always been satisfied with their friendly, professional service.

We like the Courtesy Inspection chart that indicates what services were checked with an explanation of either:
a) okay; b) requires attention soon; c) requires immediate attention; and d) not applicable, which gives you a basic idea of the condition of your car and awareness of what requires attention in the future.

We like that when we make an appointment for an oil change and other concerns that need to be attended to, we are made aware (over the phone) the approximate cost for services. This information helps to know what to expect. They answer our questions, and give advice when asked, and perform the work that's needed to keep our automobiles running well.

I am sorry to say that several of the excellent mechanics and staff who were there when we first began patronizing Prairie Road Automotive have moved on. The only personnel we are familiar with now is Donovan and Lucas, who have always been friendly, professional, and knowledgeable. We are impressed with Bobby, a fairly new employee who works at the front desk. He's friendly, likeable, intelligent, and is an asset to the team.

I have to mention that we have noticed the rising rates, but we have not researched the rates of other garages for comparison. It may be rising costs (like everything else) are overall.

We will continue to patronize Prairie Road Automotive as we trust them, and feel they are honest. We feel fortunate that we have had no negatives experiences, and would highly give our recommendation to others who are looking for a garage with skilled mechanics.

Thank you Prairie Road Automotive.

I was in and out in a matter of minutes.friendly, capable mechanics.a Dealership wanted to charge 170.00 just to look at my simple issue.from now on Pairie Automotive has my buisness.

I've been getting my car serviced here for 3 years. They are honest, thorough and professional. Their quotes are accurate and reasonable. I appreciate that they always tell me what maintenance is coming up in the future so there are no surprises.

Good morning all. Just giving a shout out to Prairie Road automotive. I took my 2011 GMC sierra in to get new spark plugs and wires installed. First time ever using this automotive shop. The service representative Donovan. You cannot ask for better customer service. They got my vehicle in at the appointment that I set and in no time at all my vehicle was ready. For me, the truck is new, but have had it for a year now.they made sure everything and detailed everything that they looked at to make sure everything Was up to par. So now I have a new place to take my vehicles when I need something done. Trust is a big word. I feel very comfortable taking my vehicles to Prairie Road automotive. Thank you to everyone at Prairie Road automotive. See you all soon. Patrick M.

They fitted us in on short notice, gave us top notch service, all at a competitive price. We'll go back there!