Prism Health, Portland OR

I recently established care at Prism Health and couldn't be happier. The staff was friendly and explained everything quite well. (I work in healthcare, so I really focus on a provider's communication) I also love how they consider the entirety of a patient, not just symptoms. I have already recommended Prism Health to a few people and will continue to do so. Great job.

Super friendly and helpful staff. I was impressed with how clean and organized the entire place is. The staff really know what they’re doing and make you feel welcomed and comfortable from start to finish. Thank you so much for being a huge asset to the community.

What an interesting clinic for us LGBTs! I have to say, I've been going here a couple years now and there have been some major ups (the providers and care) and downs (the front desk and delays). It was really a matter of going to a small clinic, if this was a larger clinic it would feel less personal and they wouldn't remember your name and would use the wrong pronouns. So I came to accept that it was exactly what it was supposed to be. But I have to say that in the last 6 months this clinic has transformed into the clinic it's community deserves. They've hired nurses, MAs, therapists, and the front desk has been really nice and professional for this time. Oh, and I hate that it is a factor in how much I have come to adore this clinic, but they have this coffee station that reminds me of my old clinic from when I lived in London. It gives the waiting room a more personal feel where you feel good, and the other patients have always been so nice. I love this place and wanted to show it with a review!

Always playing the jams & always have great tea options & plenty if smiling faces
I wish I found this place sooner
They are all awesome here

Update:
The Doctors that I experienced here totally seemed nice at first. But then I found myself practically begging for help to do normal things before & after being hit by a van in September. The Doctors that I experienced were very dismissive of my pain levels & didn't care that I could no longer bring my son to school on my own or volunteer in the community garden. They refused to reach out to my previous Doctors in New Orleans to better determine a treatment plan for me. And just in general left me hanging when notified that I was injured by hospital staff in November of last year. I only wanted to be well enough to work & take care of my kiddos. I'm not asking for much. If not for being hit by the van I wouldn't even have recieved the physical therapy. What I really need to say is people of color in Portland do not go here. It's seems that I'm not seen as a human here also. I deserve the right to see my son in school plays. As well the ability to walk around at my own leisure. I'm not paralyzed I wanted to be able to walk & lose some caregiving hours. I was essentially begging these people to let me have a life. No one should have to do that. Also it's a b.s. Reason to tell someone that their skin color puts them at risk for addiction. That's not even a thing. I am going to continue speaking up about it until something is done. If I don't speak up then how anyone know how Portland really is.
The point of this is I thought that I'd found a safe place to receive medical care since my health has been neglected & I have been severely abused by medical staff to the point where I'm running out of places to get care
I've only been here two years & I've almost died three times since moving here. Hope someone out there understands how difficult it is to post stuff like this. I really appreciate when people are genuinely kind to me & happy to help me. I appreciate being treated like a human being. Because I am. But most portlanders dont see that in me. I wish I knew what they see. Then maybe I can understand.

Amazing care. I am a complex patient and my case was handled so well. Absolutely wonderful and respectful.

I’m going to miss the staff at Prism. Everyone from start to end are friendly, professional, knowledgeable, & went above and beyond. When i first came to Portland, i was depressed & anxious for many months. They helped me to get back on track & am happy to report that I am doing well & thriving now.

In no particular order since they’re all equally awesome in their own way, a big shout out to the folks i interacted with - Connie, Danielle, Will, Maya, Jake, & Amy! Thank you for your compassionate care. Much <3 Kali C.

Really happy with this place.nice cool clean office and it's well run and my healthcare provider (mandy mckimmy) spends lots of time with me and has helped me achieve my health goals and she is willing to collaborate with my ideas as well, i am very fussy about meds and she works with me to find something that works.front office people are nice and the nurses or support folks are nice too (hi will!) it's not an unpleasant experience going in, dare i say i like to see everyone.never had a doctors office experience like that, and i've been to other inclusive clinics.you can tell they are really passionate about the work also.

Everyone was very friendly, and my doctor Diana was very thorough and easy to talk to. Testing was very fast and efficient. I'm so thankful to have PRISM Health.

Always helpful. Sometimes phone calls can be blocked out due to need of services so I recommend going in in person as a new patient or if you cant seem to get then to call you back

Would be new patient. I emailed last week with no response, called several times this week and left a voicemail yesterday all with no answer / response. I was excited by all the reviews however if I can’t even get in touch to make an appointment I worry about making this my PCP.

I made an appointment months ago, I was really looking forward to my tests. They closed on the day of the appointment without informing me. I found out when I went to the door and saw a notice with the invalid dates on it. Unacceptable.

I am so grateful to have Mandy McKimmy as my primary care provider! I have several chronic health issues, and therefore I spend a lot of time going to different medical facilities. I have had countless primary care providers over the years, and Mandy McKimmy is hands down the most competent, compassionate, and knowledgable provider I have had. Mandy trusts that I know my body, she respects my agency and autonomy, and I feel completely comfortable talking to her about anything going on with my health. Unlike most of the NPs I have had over the years, Mandy is very informed about a lot of my diagnoses. In the past, I have had to explain my health issues to providers and argue with them about a treatment plan. It is not uncommon for me to know more about my diagnoses than my healthcare providers, but that is definitely not the case with Mandy! I never feel rushed when speaking to Mandy, and she takes as much time as necessary to make sure all my questions are answered.
The Prism facilities and staff are also great. There is always good music playing in the waiting room, which is clean and cozy. The staff has always been kind and welcoming. I feel like I get to be comfortable being myself at Prism. I am so lucky I get to have Mandy McKimmy and Prism Health on my healthcare team! Thank you, Prism!

I don't like internet reviews, do not go to the doctor often, and have not had a primary care physician since childhood, until very recently when Mandy McKimmy at Prism became mine. Everyone in the office is so genuinely kind and helpful. They truly go above and beyond and you can tell they care. I really can't say enough positive things about them. Always responding to my annoying questions and taking the time to call and check on me. I feel so lucky to have found Mandy, Anthony, and everyone there I've encountered, and so grateful to be in their care!

Two things first - I got very nice care from them, medically speaking. I work in healthcare as well and the staff was courteous and friendly. I got what I came in for, which was to try and establish Prism as the first primary care I’ve had in years.

That is the only reason I am giving ANY stars, as my billing experience has been such an ongoing nightmare that I would never, ever recommend someone go there unless they 1) Only have one insurance plan that explicitly contracts with Prism and 2) Have already paid their deductible. Because it’s obvious to me that their billing department is at best clueless and at worst down right negligent.

I have two insurance plans, and Prism only took one of them (my secondary insurance). After billing my primary insurance and getting the expected denial, I was contacted by the billing department to inquire about how I was going to pay back my ~$200 primary care visit. I had to insist that they try to bill my secondary. “Okay, we will, but they’re probably going to deny it” is what I was told by Prism. I talked with the insurance specialist *at my own work, which is another health clinic* and they were perplexed by this response. That isn’t how secondary insurance works, they said. This is a preventative care visit, covered by your insurance plan, at a clinic that says they contract with that insurance provider. It should work out.

Months go by. I hear nothing, so I figure it went through. Then all of a sudden I get a call from Prism saying they mailed me a bill (to an old address - by this point it was 9 months since that one appointment and I had moved). I was expected to pay in full and “your insurance denied it, I can’t really see why but they did. You need to pay us”. I am fuming, and bewildered, and certain this means my visit was not coded correctly so that it was billed to my insurance as a preventative, but in desperation to get this solved I agree to a payment plan. I state $30 a month to be billed on the 12th of each month is what I will do as I fight this with my insurance.

The first month, they don’t bill me. They call me and say I gave them the wrong card info. We go over it together and alas, they had just typed the numbers of my debit card in incorrectly. Silly them.
Second month, I get a call. “You can’t pay us with a Health Savings Account, you need to pay us with a debit or credit card”. I explain that I can 1) See that my $30 payment had already gone through with them and 2) Said payment came from my checking account connected to a visa debit card that I already double confirmed with them last month. Fast forward 15 minutes as I fight my way to speak to the billing manager, who then admits to me that this was a mistake on their part and that there was in fact no issue with my payment. She promised me that “there shouldn’t be any issues in the future”.

This is the third month. It is the 21st. I have not been billed yet, despite the 12th being my requested payment day. I am waiting for the phone to ring so I can be bugged with this again. I am past angry, I am furious. It has almost been a full year since my one visit and I am still dealing with this - I would never in my life go back there simply because of how outreagous it has been to try to bill my insurance through them, much less how it seems to be impossible to get credit for trying to pay them in the mean time. Just.ugh.

Favorite inclusive health clinic i have ever been to! Used to go to outside in but tbh the staff still managed to misgender me. Prism is super rad! Wheelchair accessible besides the fact the doors aren't auto-doors. My doctor is amazing. Receptionist is kind. Waiting area is clean and cozy and has lots of free condoms/lube, etc.

I have the sweetest doctor who actually listened it to my concerns and we have worked out a plan for things. So yessss I recommend this place. I'm sorry for those who don't have a positive experience but mine was great. Some of you are just unlucky, sad face.

Awful service, and they don't accept you as a patient unless your insurance is covering the bill. (Yeah.you aren't allowed to pay out of pocket.)

Always playing the jams & always have great tea options & plenty if smiling faces
I wish I found this place sooner
They are all awesome here

So my nurse practitioner Miguel, is hands down the most amazing health care provider I've ever had. I actually felt listened to. So yea this entire place is awesome,

I love the entire team here. This is my primary doctors office and I'm blessed to call it that.