Providence ExpressCare - Pearl District, Portland OR

This was the best urgent care experience I’ve ever had. Easy to make an appointment and I made one same day.

I saw a doctor immediately after check in (both getting and removing stitches). Which is good because there isn’t much of a waiting room.

I had the most bummer situation coming in! Not only was the thumb on my dominant hand gashed, my apartment was flooding from ceiling (maintenance was handling while i went to urgent care)

Luckily the urgent care portion was the most sane and efficient part of my night. Stitches probably took 20 mins. Doc was caring and communicated everything. The whole staff were very empathetic and kind.

Returned to get my stitches out a week later. From the time I entered the building to leaving without stitches was probably 10 minutes maybe 15. Not to say it was rushed it was just that efficient. Heck yes.

Also if you have providence health insurance this place is perf and obviously in network.

Would recommend!

I fell, probably bruised my rib, I called and was on hold for 45 minutes before I hung up. Thought that was what they were waiting for.

I went to this clinic with chest pains and was wildly misinformed by the front desk person. I was told I could not receive a diagnosis there, but that the staff doctor could refer me to a cardiologist after my exam-which I needed since I don't have an established primary care provider yet.isn't that why we all go to these places? But after about 10 whole minutes of chit chat with the staff doctor, I was told he could NOT refer me to someone because he didn't think my symptoms-nonstop chest pain since the evening before and high blood pressure, not to mention a history of bulimia-were worthy of a cardiologist referral, and that I should just go to the emergency room at Legacy Sam a few blocks away. So, I just had to pay a $306 bill for this place today and all they did was tell me to go somewhere else, after I was lied to by the front desk person. I hope they use my $306 to buy themselves some integrity because this place is a joke. They should be ashamed of treating people seeking help like ATMs.

Worst clinic I have ever visited. Refused to answer the phone or call back regarding my urgent test results. Refused to message back in the portal. Unprofessional and rude staff. Calling the 1800 number is an absolute nightmare, I waited on hold and had to call back 5 times. Only kind and competently person was at the front desk, and she forgot to give me my ID and insurance cards back before I left. Would not recommend.

Closed on Sunday. They say they're open but they're not. Also, they need to say it's APPOINTMENT ONLY. And you should call before you go- someone else came up while I was trying to find out where to go instead, they had an appointment but no one was there.

Absolutely Atrocious! I am Livid! I am totally shocked at how RUDE and disrespectful the front desk staff were to me! I had an injury that was causing me excruciating pain, I could barley stand still I was in so much pain. I made an appointment over the phone and she verified my insurance. I arrived to my appointment early only to be told I could not be seen because they did not like my attitude and accused me of "Seeking Drugs" What has this world come to? Maybe a was little bit irritated because of the pain and their poor attitudes! Like I am doing something wrong for wanting the pain to go away! I have never met two individuals so excited about me being injured so they could deny care! I guess they get a kick out of causing grief for people that are in pain! Sick sense of Humor! Stay Clear, I am not sure they even see any patients at all!

DO NOT GO HERE! Go to ANY other urgent care in the area. I work in a kitchen close to this place and at work, I cut the tip of my finger really bad. Couldn't keep working because the blood wouldn't stop soaking through my bandages. I went in to literally just ask for some heavier bandages and for someone to take a 3p second look at my wound and tell me if I need stitches-ya know, the decent human thing to do-and when I asked if I could have a bandage, the rude lady at the front desk told me that if I don't have an appointment that I need to leave and find a different place. You would think that you could walk into a medical building and ask for a bandage as you are literally gushing blood and they would give you one. But nope. I was rudely told "you need to leave and make an appointment" word for word. I was quite literally too stunned to even respond. Mind you this is happening as my current bandage was completely soaked through with blood. Absolutely ridiculous that they refused to even give me a new bandage. DO NOT GO HERE! DO NOT GIVE THEM YOUR SERVICE!

I'm new to the area and this is my first time needing to see a Dr.in the big city. I took the day off work and drove all over Portland to find a place that took my insurance and could see my 4 year old for a double ear infection. When I arrived to this urgent care the front desk ANGEL, Laura, helped me get a same day appointment. When we arrived back later in the day, Laura was so fun and kind. She helped me fill out paperwork by interacting with my son. Wait time was very short and we were taken back to be seen. Theo, the care provider, was also SO fun and SO nice. He took great care of my little guy. We left there and went on a hunt for some antibiotics. (amoxicillin shortage era) After driving around for hours looking for any pharmacy that had it in stock, I finally found one! I called Laura and she immediately sent a script to the new pharmacy. I truly can't thank Laura and Theo enough for all the help in getting my little guy the care he needed.

Ryan was very supportive and informative. He took additional time to answer any questions that popped up in our mind. Would 100pct recommend seeing them.

Went in for an appointment but was denied service due to being a few minutes late. Completely unacceptable considering I spent $ just to Uber there! You’d think they would be more understanding as traffic gets pretty bad in this area. I Waited in the lobby until closing (waiting on my ride) and there were zero other appointments or patients. Now, I could understand if someone else was scheduled and me being late would interfere with the schedule but I was the only patient there. Literally watched the nurse lock the doors and all. The nurse could’ve still took me in as I was in a lot of pain but instead wanted to be lazy, selfish, and sit there waiting to go home. These people do not truly care about their patients. Sick.

Stopped by at 6: 20 to see if I could get my eyes looked at, without looking up, just a “you can make an appointment for tomorrow”

Everyone has tough days, there’s just no need for that kind of rudeness. If it’s not urgent, why am I stopping by urgent care?