Public Storage

Betty was such a pleasure to work with. She was so helpful I could not have asked for a more positive polite person to work with! Thank u Betty!

Betty was amazing super fantastic during a really snowy time of year really appreciate her and the customer service! Is

Best storage place in Portland! Staff is fantastic! Betty and Robert are very good at communicating and customer service is exceptional. Units are dry, clean, and safe. Their app gate access makes it so easy too. Great price in my opinion and I love being able to drive right up to the unit. Thank you Betty and Robert! You two are awesome!

Me. Betty helped me open and close my account here. She is the sweetest lady I know. She will also make sure your things are well protected. Yes the area doesn’t look the best but she have a lot of camera and security to make sure things are always good. Thank you.

The staff are extremely helpful and friendly
I was confused about what size box I Was to purchase and they were extremely helpful
Although I have to admit I should have taken measurements before I left home

But they were extremely helpful none the less

I highly recommend

All I want to do is talk on the phone to person AT this location. Is that so hard? Apparently. Been on hold on the national number the calls get routed to for 15 minutes now. For a question pertinent to the Halsey location which the national number won't know the answer to. Rediculous.

I had to store my belongings for a couple of months while I was searching for a new home. Good service and location. Cameras everywhere which is nice. The facility is clean. Betty, the lady that runs it is super nice and will work with you. I would recommend this place to anyone.

Betty helped me with a security issue related to the theft of my wallet and potentially one of the keys to my unit. She promptly deactivated my gate code and overlocked my unit.

Everything went well. Was here for 4 almost 5 years solid.
Just wish they would have prorated my last month.
It's a good thing I moved when I did. The next week my truck rolled over and I was ejected. Not moving too good after.

Do not rent here! They bait you in with introductory rates then jack em up almost double! Even the manager admitted it’s price gouging! Also vagrants constantly climbing the gate

After renting my unit for 6 months Public Storage sent a rent increase of $106 which was 28% of my current rate. When I first got the notice they worked with me and suspended the rent increase. I asked when the increase would come up again, they told me they were not sure. 3 months later without notice my invoice reflected the $106 increase. I communicated them I understand a rent increase and was hoping to work with them that 28% was a drastic increase in such a short period of time. I communicated with the supervisor phone number which didn't call me back. Then found the District Manager and Regional Manager emails in hopes of discussing my rent increase with a human. They called and said we can't do any thing and don't negotiate on rents. The advertised prices are short term to get you in, then they will bate and switch and increase your rent without notice. Try finding a mom and pop storage unit who actually care about their customers and will work with you on pricing. Highly discourage people from renting at Public Storage base on their bate and switch business practices that takes advantage of their customers and rewards only their shareholders. The employees working at the location have been friendly and this review does not reflect them.

Betty helped me make a reservation at my closest location. It was so fast and easy and customer service on point!

Excellent service and friendly. If there was an option for a 6th Star it would be gold as well.