Quality Inn Klamath Falls - Crater Lake Gateway

This is the first time I have ever had to write a review but the price of the hotel was insane for how disgusting the room was, there were bug covering the doors and inside the room all over the walls, ceiling and many dead on the floor on top of the the bathroom tub was covered in dirt and the towels had other guests hair on it. Cleaning lady’s were nice but when we came in the man at the front desk had a big bottle of alcohol out n was drinking both times we saw him. 100% do not recommend unless it’s truly the last place!

Love going to this hotel the staff is always very friendly welcoming and accommodating and the pool area is really cool. Shout out to Hannah and Esmeralda every time I call I always end up talking to Hannah and she's always very friendly and helpful over the phone and with our son that is autistic and my husband who is disabled they never get frustrated with all our needs. I wish I could clone these 2 ladies. Thanks ladies!

For the price, it was slightly above my expectations. Office help is very nice, used pleasantries which seems to be the common sense lacking of many employed individuals in current times. They accommodated a request I'd made prior to my check in. It is by a very busy street so be prepared to hear a great amount of traffic noise. The complimentary breakfast had several choices to offer, quite surprising at any hotel when including a comped meal. A person could do far worse than stay here.

The hotel is accessible but the rooms are quite old. There were insects coming into my room.

Pros: The pool area was our favorite! Very beautiful and kept quite clean. Slept well the entire stay and the breakfast was amazing. I loved that the location was central to everything. I appreciated it was a quiet stay in general.

Cons: key card constantly stopped working, walls were dirty, gaps in the door, peeling paint from a cheap remodel.

Good place to stay, decent rooms, nice fluffy bed. Shower could use some work as we heard the ventilation going wild in our room. Service was good and a reasonable price for visiting crater lake.

Make sure to bring Mosquito spray for crater lake.

I'm pretty surprised by some of the negative reviews on this place.my family and I had nothing but an easy and chill stay here while trekking back and forth from Klamath and Eastern Oregon.
Rooms were clean, and staff was great

Specifically got on reviews to actually commend Rachel and her coworkers for taking care of us, thank you all!

This hotel should not be a 5 star hotel, I stayed at this hotel for 20 days, The room was never cleaned, until the last week I would come back from being out and the housekeeping staff refreshed towels and took trash and made the bed. On day 1 the room was so unclean I went to the only Walmart intown and got my own cleaning supplies to clean the room, upon laying down for the night I had to take all the hair that didn't belong to me out of the bed after spraying it down with 99.9% disinfecting the following day took the sheet to be washed at the local laundry mat. After the first week of no room cleaning and then seeing rodents in the room I complained to the same front desk person every day the actual real manger was out for an injury and so I talked to a male, and he didn't discount at all my more than $2000 dolor stay and then on check out the person at the front desk had no idea of the issue and still no discount. I don't know how all the great raving reviews are on here they must be comfortable with nasty or half cleaned rooms. I stayed for business and this business no one needs to patronize in Klamath Falls, for that matter I will no longer patronized a Quality Inn ever. I know this Quality Inn is individually owned but it is part of the brand and a secret shopper needs to happen with the corporate office and have Quality Inn remove their signage from this owner, Service is absolutely terrible and rooms are not getting clean. I understand small town, but if I am paying money I definitely want somewhere, where I feel like it is clean.and this is not it. I stayed under the name R. Gray Verify that. Do not book. All they can say is sorry yet I still I got a complete bill. Not that sorry with your sorry cleaning staff.

I unexpectedly had to stay at this hotel, I had a lot of problems with travel plans that day and came in defeated and exhausted.
! Esmarelda! - the front desk attendant was so kind and helpful. She checked me in quickly, was very informative on the property and amenities and even helped carry my luggage to my room! She went above and beyond and really brightened my day. The next day, she also worked and her attitude and helpfulness was the same as the day before. The rooms were a little outdated and could have been a little cleaner.but because of Esmeralda, I would definitely stay again and recommend this spot to my friends. Good help is hard to find, so I am hoping upper management sees this review and realizes the value of Esmeralda and takes care of her (and all other employees appropriately!) Thanks for a good experience:)

Second time staying here. Staff was very friendly. Seems like they just had a refresh but from a low budget contractor.
The wifi was crazy fast though.

I delivered here alot when I drove at dominos. Seems to be a alright place to stay as opposed to the motel 6 and other scummy places in town

Amazing customer service
Rooms were clean and updated
They had hot breakfast in the morning which is better then most

Been there several times. Always clean and welcoming. Staff is super friendly and helpful. Would definitely recommend.

Staff was very helpful and friendly. Room was a little rough, holes in the door, patches in the tub.

I was in a pickle and the lady at the desk worked with and helped me out. The bed was alittle hard but I will definitely go back and stay there again

From the first time I stayed here to my most recent stay Esmeralda has always made me feel welcomed. The fact that my stays are months apart and she still remembers me every time is some amazing customer service. The rooms are clean, and beds are comfortable. The breakfast is a hot breakfast with many different options. Every time I am in town, this is the place a will stay at.

Rooms were very clean, beds very comfortable.
The service was excellent, and the breakfast was very good.
Price wise it was very affordable.

Front desk was excellent, they had such great customer service.
Breakfast had great options.
Rooms were clean and very comfortable
I will definitely be back to stay here

Rooms were clean and beds were very comfortable
breakfast was good
customer service was excellent`

Front desk agent was super friendly made me feel super welcome. Rooms were super clean, breakfast was also yummy and had options. Great location!