Red Light Clothing Exchange, Portland OR

Glad to see this place still going strong. They definitely have their own lane now that fast fashion dominates thrift stores and high quality vintage is ever harder to find. I found lots of cool stuff here yesterday.

I like the accessories they sell and the $10 side, but i always leave this store feeling terrible because of the condescending way the employees treat customers.i’m a service worker so i get it and i’m not expecting them to always be peppy & energetic, but these employees are always incredibly unfriendly and act as if you’ve brought down their entire day by simply daring to come in & make them do their job.it’s beyond simply some “nonchalant alt employee” aesthetic choice and veers into making you feel like an unwanted pest in the store.there is no way the fully grown adults working there don’t understand the way their behavior can affect customers, especially when there are many more vintage/secondhand stores on hawthorne that people could go to instead, with employees that treat you like a human being.also i really cannot recommend this store to anyone bigger than an XL.their size range is abysmal and in a city with such a big thrifting culture there is really no excuse for failing to cater to people who aren’t skinny.

The people upset by the customer service here would not survive retail shops in the UK lmao, just saying
I found a beautiful wool shawl and my partner found a cosy cable knit cardigan. I stop in here whenever I’m in town, whimsical and fun selection of clothes

What happened? 10 years ago this place was so great! Had a cool vibe, nag Champa constantly and music on. The best clothes. Now it's quiet and dead. The clothes is all the stuff that no one buys? It's like the heart was removed, and I have no idea how it still has a pulse.

Okay so i’m gonna start this off by saying, that as a customer i do not feel any sort of entitlement to receive “excellent customer service”. I am a strong believer that the customer is NOT always right, and i understand that so many places are incredibly understaffed and service workers are exhausted.i almost never leave bad reviews, but the experience i had at red light yesterday was horrible.i was checking out with my two items, and the entire time the employee had such a negative demeanor and made me feel really nervous.i was trying to stay positive and make some friendly conversation, and the person checking me out straight up just ignored what i said and refused to talk to me other than telling me my total.i get that they were probably just having a bad day, but it made me genuinely sad because i was just excited about my new pants.i almost ended up not buying anything and walking out because the interaction upset me so much.i won’t be coming back here, my experiences at crossroads and buffalo were much better