Rite Aid, Newport OR

We were great promoters of the Pharmacy for many years; prompt, efficient, kindness with a smile. Something has occurred within the last 3 months that has sadly, altered those incredible qualities. This time, very needed diabetic medication has not been filled for a week after being called in by the nursing staff at SPCH. Please increase your staff at Rite Aid. They deserve it.

Very unfriendly experience with the pharmacy. I won't be going back. The woman behind the counter offended by every simple question. Treated me like dirt. I'll never be back. Makes me sad because the pharmacist there was really good to me once before but no more.

Rite Aid Pharmacy used to be an awesome Pharmacy. Well I beg to differ now. My Husband was seen at the Urgent care. Very sick. Provider wanted him to start his meds ASAP. I got there to pick up the meds and I was told to come back in 2 hours. Wow. My husband didn’t have 2 hours to wait and we came from long distance. I seen many other people being turned away too. There was only 1 Pharmacist. The one with no personality. If you go to the Newport R/A you know who I am talking about. Not a smile on his face. Like a Robot. They have a female Pharmacist who is awesome and so friendly. But she wasn’t there. Maybe she got scared away. Cashier at the Pharmacy was extremely rude as well but this was at a different time I work in the medical field and I know how busy it get’s. Still show your Patients/Customers that you care. This needs to change

Add on comment. My DR called in my RX’s on Saturday. Now it is Wednesday. I called. They told me it will take 7 days to get my RX‘s. I am out. Transferring to another Pharmacy. I am glad I am not a Heart Patient who needs their meds ASAP. Wow

Don’t go there for RX’s. I was told and not in a very friendly way to come back in 2 hours for my RX’s. Came back and my RX’s where still not ready. On top of that service staff at the Pharmacy are rude. No care in the world. They are dealing mostly with elderly Patient’s who deserve more respect than that. Other people in front of me where all turned away as well. Terrible service.

Why would anyone in this area go to Walgreens instead of this Rite-Aid? The difference in the service is astounding. We made an appointment for a flu shot at Walgreens, only to arrive at our appointed time and be told that they didn't have any vaccine. They told us they would call us when it came in. Two weeks later and no call. We ended up going to Fred Meyer pharmacy, which was another good experience. But this Rite-Aid was fantastic. We arrived about 30 minutes early for our Covid vaccine appointment and they took us 5 minutes later. The pharmacist and the technician were both friendly and accommodating. They have earned all of our future business.

Friendly and fast. Clean store and polite staff.

Edit: I have been a Rite Aid customer all over the country and I have to say that this is by far the best and most efficient location in the country. The whole experience is good when I go to this location and for someone who has extreme anxiety in public, this place makes me feel particularly comfortable and not feeling so buggy.

Thank you for everything!

I've had a great experience with the Pharmacy staff at this Riteaid until recently. I had called as was requested of me via a text from the pharmacy to update insurance coverage for my daughter. I was speaking with a woman named Missy. She was having trouble billing the insurance and I had asked her a very simple question which seemed to have frustrated her. She became quite rude. When you are working in a retail environment it is important to have some basic interpersonal skills.

Refused to fill my prescription, and are now holding it hostage and havnt transferred it as requested. Staff rude and huing up telephone. Pharmacist at another place told me theyre "often difficult". Huge mistake on my part going here to try and save $

Thank you for picking up the phone right away. Your amazing thank you for doing your job wonderfully. I recommend calling Newport Rite Aid, they answer are polite and fast.

I will never give my business to this particular store again because the Pharmacist is very pushy and rude.
I was becoming a regular at this location on highway 101 in Newport. But because the Pharmacy opened at 9: 00am and I was there once a month at 9: 05-9: 15am she started becoming more and more rude. I said
“ what’s wrong? ” You open at 9: 00am right? After a while I was being ignored and bypassed so I switched Pharmacy. How they can get away with this kind of treatment towards customers is absolutely appalling.
Maybe the pharmacist should get to work at 8: 30am verses 8: 55am. Stop telling your customers
“I only have 2 hands”

I am rating the pharmacy only. I have no problem with the store. I have been using this Rite aid pharmacy for about 10 years. Everything was wonderful until about 8-10 months ago. I'm not sure if it is a change in staff or maybe new store policy but my prescriptions are never ready when they should be. It's practically every time. Sometimes hours, usually days. Complaints don't help so I am going to try Fred Meyer pharmacy. I do my shopping there anyway.

I am writing this review for the Newport, Oregon Rite Aid store. We are long time customers (over 20 years) of this store for one reason, it's employees in the pharmacy. We have all been through the worst of times since the Covid outbreak. This has brought out some of the worst in people and, unfortunately, business practices. I have watched our pharmacists and techs being asked to do more with less. Having vaccinations added to their plate with no increase in help was daunting for them to say the least. Throughout it all there was no increase in wait time to have my prescriptions filled, help over the phone lessened, or any change in treatment toward customers decline. I need to mention Missy here. She worked tirelessly, greeted me with a smile and by name, would see me in line and pitch in to pull my meds so they were ready when I got to the counter, was the first one to help me at drop off several times and always treats myself and her customers with the utmost respect. She needs to be recognized for her exemplary performance in such demanding times. I so hope the Rite Aid "powers that be" are aware that Missy is an employee that shines a light which reflects nothing but the highest of standards both on the company she works for and the customers she serves. As long as she, and employees like her, remain at Rite Aid, my family and I will remain customers.

Rite Aid here in Newport Oregon is the most accommodating and helpful pharmacy around, Being based in So. California but owning home in Waldport (where we have been since January 2020) this pharmacy is seamless between states, all I need to do is ask them to contact my Cal. Medical team for what I need.then they keep me informed via text when they order, and again notice me when ready for pick up! I pay them online via the text, then curbside pickup, never having to get out of the truck. No in person contact. I get everything I need, even my pain meds are easy as pie to order, pay and pick up at the curb monthly. I will never switch from this fantastic nation wide company.

Always pleasant people and very helpful. Can get a variety of items and not too often they don't have what you want.
Pharmacy staff are very knowledgeable and will help you with any questions.
Overall is a pleasant place to shop.

This pharmacy is the worst I've dealt with my 50 years. Their communications skills are HORRIBLE, which causes my blood pressure to sky rocket and many inconveniences for someone like me that does not live in town and can't just "come back later". Even phone calls are a complete pain in the back side. It seems like most Rite Aid pharmacies are similar but the one here in Newport wins the blue ribbon. In order to keep my blood pressure from going through the roof every time I think about or have to deal with them, I'm going to just change pharmacies asap. I hope the rest in Newport are better but my guess is any place will be!

I love that they have an Amazon hub here. There are times that Amazon won't ship to my po box, and this fixes that. I also appreciate the variety in brands of cosmetics compared to other stores in town.

I have been shopping at the Newport rite aid since moving here in Sept 2019 and I always receive
Excellent service.the store is kept immaculately clean! 5 star rating!