Rite Aid, Portland OR

This story is very bad! Customers get treated awfully, employees are overworked and the same ones are constantly there and they look very tired! And the managers are not good! I don’t recommend. The pig lady manager with green hair is always seen doing inappropriate acts with the other manager. Every day around 3 it is hectic in there and customers are stormed off, disturbed, and get disgusted by the behavior the managers put on for show. They don’t know how to manage their anger! I’ve going here for the past 3 years and I will not be planning on going back here ever again.

The pharmacy is pleasant enough and they are pretty nice and generally helpful however the phone will often go unanswered or will be put on hold forever at times making me go down there to speak to them in person and making multiple trips

They never pick up. Submitting a refill request through the app doesn’t work, Submitting one through the automated system doesn’t work. Have been weeks waiting on a prescription. Should be illegal how they play with people’s health care.

It’s not a beautiful location, but I came in for vaccines and bought a couple of items and everyone working there was incredibly friendly and welcoming. I work in a challenging retail environment and I know it’s not easy to keep the friendliness going, so I was impressed and thankful.

The worst pharmacy to get into contact with. I’ve been trying to call for a week to see if they have a certain medication in stock since there is a shortage. Been on the phone for 30 minutes waiting to speak to someone on numerous occasions and just gave up. The rate times I go to this pharmacy since my normal pharmacy is out of something, there is never a line. Terrible patient care.

The pharmacy often follows different hours then listed online or physically at the store and they never answer their phone so its nearly impossible to get any prescription moved to another pharmacy. I have called every day for over a week with no answer. I understand everywhere is short staffed but the pharmacy should not continue to operate if they cannot keep it running and people are forced to be off their medications for days and days at a time. It’s insane. I would only use this pharmacy if you’re incredibly desperate.

I’d advice you to PLEASE use the pharmacy at Safeway. I called this pharmacy 4 days ago to let them know I needed a refill in 3 of my medications. I had an appointment with my psychiatrist yesterday and she was surprised she hadn’t received a call or fax about the prescriptions needing a refill. She manually put in the prescriptions yesterday and I went there this morning and they still aren’t ready.
This pharmacy is understaffed but it’s inexcusable to not notify the doctor when you are needing a refill. PLEASE, use Safeway’s pharmacy as I am moving all my prescriptions to them today.

Friendly, courteous and knowledgeable staff. One associate even did a price adjustment for me when they were out of the rite aid brand

This used to be my regular pharmacy, but I will no longer be going here.

They are unusably bad. The web app for renewing my prescription was broken, so I called on the phone. They left me on hold for 45 minutes (!), then hung up on me, seemingly intentionally. When I tried to walk in, there was a massive line. When I tried to get them to transfer my prescription to a different pharmacy, after waiting several days, they wouldn't respond to faxes, either.

Eventually, after going without my medications for weeks (!), I had to get my doctor to sign new prescriptions and resend them to a different pharmacy.

Absolutely do not use this pharmacy.

It's too bad my location at 6th and Alder closed. This pharmacy is now overburdened and the employee that happens to always be at the window when I show up doesn't seem to know how to do his job. No matter how early (days, a week, even when my Dr does it) I call in my Rx, it's never ready when I get there. The text system isn't being updated, causing more confusion. And the pharmacist from Alder is busy trying to do all the work herself while the other guy looks like he's about to have a breakdown. I'd switch if that weren't a hassle, too. As it is I have now gone two weeks without one of my diabetes meds because they can't get it in stock or even find another store that has it.

Rude to me. Rude to the nurse who called them. Rude to the doctor who called them. Then hung up on my pulmonary doctor. Literally. Just a horrible place.

If you enjoy seeing the house less come in and run out with things while the staff curse at them this is your place. There is no restroom for you while you wait for your prescription and if you think you can just shop while you wait think again there is almost nothing on the shelves.

This use to be my regular rite aid, however due to the poor customer service as of late from the cashiers I'm unlikely to return. Unless you enjoy being harassed by an employee while you're trying to bag your things so you don't hold up the line, I would recommend going to the CVS near Powell's instead since they at least have self check out.

This Rite Aid ROCKS! I’ve never had nicer pharmacist/pharmacy techs. They are kind and diligent. Highly recommend this location. I switched over from CVS and it was the best thing I did for my time and efforts in trying to get prescriptions filled.

Tried to get a hold of the pharmacy for 4 days now, on hold for 10-15 minutes! Nothing! Won't go back!

Friendly staff that are great. Unfortunately the company chose to close the pharmacy on weekends with no notice to customers, making it impossible to transfer prescriptions that need a pharmacist’s approval if needed over Saturday or Sunday. It also makes those that can be transferred an additional 20 min drive or 40 minute bus ride. After years of going here. Moving to a new pharmacy.