R+L Carriers, Portland OR

Absolutely awful company and mow i wish i bought my fireplace from elsewhere. I have waited around all day twice. Now rescheduled a Third time. We will see if they show up. Its only lucky im on summer break so im not having to take time off work. Absolutely ridiculous.

First shipment was a total mess.box in pieces when it arrived.second delivery was late and their dispatch had no access to driver or their whereabouts.

Scheduled Delivery at the beginning of the week for Friday. Called on Friday morning to verify that shipment would be delivered Friday, guy was on the phone was super rude in how talker talked to me and told me it would be on the truck and it would be the 12th deliver. As I have confirmation, I stay home from work as I was instructed I needed to be available between 9a-6pm… 4: 30pm rolls around and I call in to
Ask if there is a window driver would be there, again super rude telling me they have no idea where my shipment is, the drivers are unresponsive and that they can’t even tell me anything about it… call back at 5: 45pm, same guy again super rude and tells me again, he has no idea where the driver or my shipment are and then proceeds to tell me he is not even sure that it went out for delivery today (mind this is the same guy I have talked to every time I have called in since 8am that morning) … 7: 15pm call back to ask if they can give me any information, person tells me she is just a dock worker and that I should call Tuesday and maybe they can help me then… If it wasn’t going to be delivered they should have called and informed me so I could have Gone to work. Now I’m out the pay from work and also have to stay home another day whenever they get this figured out, so I can be out two days of pay and the $2500 in shipping they charged. Probably the worst customer service I have ever dealt with. They couldn’t care less unless they actually told you that didnt care… or as I was told, “yeah not a big issue”.

Delivery showed up on time as scheduled. Product was intact with no damage. Driver was professional and called to confirm delivery time and any special instructions.

They Have missed multiple deliveries without calling, and with the same excuses every day.
Maybe they are a free storage service?

I have had a similar issue that the others have shared on this page. I had two scheduled delivery appointments, one even reconfirmed with my stop number on the supposed route, only to be stood up twice with not so much as a courtesy phone call. The woman at the front desk repeatedly told mistruths and offered no customer service whatsoever. I still do not have my delivery and they have now told the company that I purchased my product from it is "lost". If you have a choice, which I did not, do not use this company. I have requested my replacement product to be delivered by another carrier.
There is no need for any "canned" we are sorry post from the management either regarding this issue.

Horrible customer service. Delivery of my package is over 1 week late and they have no idea when I will be receiving it.

The driver refused to go to the back of the house where the garage is to deliver a 370lb engine. And instead left it 15 feet past a gate to my front yard, where I now have to somehow drag this engine another 40 feet to the garage completely unpackage it from the crate its in, attempt to use an engine hoist to bring it up the 3 steps to the garage and then drag it to another bay. All in the nice awesome Washington rain we are having.

Probably within an hour an employee will post a good review to counter the negative reviews. They could better spend their time actually performing the service they were hired to do. Still haven't received my delivery.

No communication with this company. The people who answered the phone were polite but they do not communicate! We finally received our delivery after taking 2 days off.

World Class Customer Service- this is what they claim. However, when you call and ask for information, all you get is an 'oh well' Our item was due to be delivered yesterday- didn't hear from them at all. When I called today, I was told that possibly mid next week we would see it. Totally unacceptable attitude and terrible service. I would not recommend.

Can't get them to answer the phone, pushed delivery times a week and still didn't make deadline. When you finally get them to answer the lady is rude and unhelpful. The most useless carrier I have ever dealt with, avoid at all cost.

They have missed their third pickup window for a return. I have been pushed off multiple times due to drivers being delayed, without a call or update on their end. I have spent hours trying to resolve the issue. They expected me to accommodate them coming to my home in a residential neighborhood at 10 PM with a large truck, which is totally unacceptable. They do not know how to run their business. The ops manager or scheduling manager should be fired because they obviously have no clue how to create realistic schedules for their drivers.

R+L scheduled two delivery dates and left me waiting all day both times with no explanation as to why they never showed before scheduling a third date. Because I was unsure I could be present for delivery, I signed a release allowing shipment of my item (a large framed picture) to my doorstep without signature.

The framed art arrived dumped on a wooden pallet on my driveway, poorly packaged and broken. The breakage was evident through the package and the item was left anyway - covered in dirt no less. There is no doubt in my mind the breakage was visible to the delivery crew.

Customer service was rude and abrasive both during scheduling and trying to get an explanation for the damaged delivery. Instead of offering even the slightest apology I was spoken over, couldn't get a word in edgewise and frankly it was the worst customer service I've received in as long as I can remember. No apologies for the three times it took or my lost time to get the delivery. And not the slightest apology for the careless delivery or broken item.

I could not recommend this shipping company less and would give them zero stars if possible. Believe the bad reviews and if you have a choice in choosing your shipper (I did not) avoid at all costs.

These people can't keep an appointment. Worse even they don't call to inform you that they won't be stopping by. Two days in a row no call no show for scheduled pickup. I even adjusted my pickup window to better accommodate the driver after I called to his second missed window. Completely unprofessional. Somehow I have magically been disconnected three times while trying to call get answers.

Shipping showed up at my house unannounced, 8am expecting me to help unload a construction project in my pajamas. They didn't send a lift or liftgate from their driver, then had him drag the project out of the truck and left it in the street. Garbage service. Edit: typical canned response, garbage

Delivered doors today. No appointment made, no call. Came home to doors left in disrepair in driveway, no way to move them. Bottom of doors are cracked and broken and damage left on my truck. Called, no response. This is unbelievable. We have had many freight deliveries to our home with no issue from other companies. Apparently customer service is not valued at this company.

I ordered about 250 square feet of flooring which was shipped by R+L Carriers. I got a text telling me to call them to setup a delivery date. They provided a 5 or 6 hour delivery window and arrived right in the middle of that window. Unfortunately I didn't get the driver's name but he did a great job, when I mentioned inspecting the flooring to check for damage before signing for it, he encouraged it and was extremely accommodating. Whoever delivered the Pro-Number I337182282 package did an excellent job. The flooring was in pristine condition, not a single damaged box. Thanks!

Supposed to deliver Friday. Gave me a 9am-5pm delivery window. They never showed up. I had to call and reschedule. I waisted my entire day waiting Friday. Reschedule for Tuesday. I have called three times and it is 5: 57pm. My delivery is still not here. This company doesn't have any respect for your time. I ordered through Costco online. I will probably cancel the order and make them waist two days to pick it up. What a serious waist of time.