Royal Flush Plumbing Co, Oregon City OR

Very grateful that they could help us to replace our water heater on the same day. Quick and clear communication on cost for options. People were professional and also fixed another issue with valve.

This is a fine, well-run, business. They are not cut-rate. They are honest snd very good at what they do.

Professional, courteous, on-time and responsive. Fixed the issue like they said they would.

Brian did an excellent job. He was very polite, professional and did very good work. I highly recommend Royal Flush Plumbing.

Great customer service and responsiveness. Repeat customer who would highly recommend them. Very honest and transparent pricing

The plumber was on time, professional, and honest. I trusted his diagnosis, and his recommendations. But I am VERY upset that I was not informed in advance that the service call would run me $385, for what in the end amounted to tightening some seals with a wrench for an outdoor spigot that was leaking both outside and inside. I relayed this to him and told him I should have been informed by the person who scheduled the appointment, who simply told me that they would not give free estimates. When I tried to call her back to complain and was upset, she refused to hear me out and hung up on me. Very bad customer service.

The service was professional, on time, and I got a good explanation of the problem and potential fixes.

I reached out to these guys because my real estate agent highly recommended them, and they gave a quote that was nearly half the other quotes with more information and a clearer scope. I felt like I was back in the Midwest working with my neighbor. These guys were honest, very responsive, no nonsense, and did excellent work. They also worked hard to avoid as much damage to my landscaping as they could while replacing the entire sewer line from street to house. They explained everything to me in laymens terms, gave me options, and we're super respectful (no mansplaining). Also good humored. I'm definately hiring them back for a list of other needed of plumbing work. Thank you Royal Flush! And love the clever name!

Ted is a great owner. He always goes the extra mile and even works after hours when his clients need him. We will always go here.

Posted their business signs all over our neighborhood even though there was a sign a few yards away that explicitly states that its illegal. That tells me everything I need to know about a company that's supposed to be following building codes for a living.

We are remodeling 3 bathrooms necessitating drain relocations, new shower/tub, new shower installation, washer connection relocated. Additionally we had our home completely repiped.
Ted and his team are punctual, polite, educational, cost conscious for the customer, timely, and leave the worksite in impeccable condition.
Thank you gentlemen,
5+ rating.

Ted, Kim, and Casey are amazing to work with. Ted is super knowledgeable about all things plumbing. They are affordable, fair, and friendly. I encourage everybody with a plumbing issue to call Royal Flush.

Absolutely terrible. The workers were fine but the woman answering the phone was snarky after I made the appt. I asked what the charges would be and she said she could not give me an estimate until the workers assessed the problem. I understood that. She didn't disclose the basic callout fee however which in my experience is normal. It was a simple job as it turned out. The "callout" fee was $325, total bill was $425. Their location is approx 3 miles away from my location. It was not a holiday and I offered to wait another day because of a pretty heavy wind. I have a heavily forested lot and didnt want her workers in danger. She said that was not an issue. I think my (outside) pipe had broken several days before during an extreme cold. I had the water company turn the water off at the street so I wasn't in any huge rush. I made 3 phone calls in 2 days. One to schedule the service the first day, the next day to ask if they wanted to reschedule due to the high wind, a second one to ask if they were still coming as the appt was for 1 ish and they weren't there at 3pm. She was very snarky on that last call. Nasty lady.

A father left this number as an emergency contact on his sons paperwork for a sports program I work for. When I went to use it, I thought it odd but some parents leave their work numbers. I was rudely talked to by a woman who answered. When I explained why I was calling, and asked if there was a man who worked there by the name he had given me, she chewed me out. I understand that sometimes, it’s an inconvenience to be called when someone seems to have the wrong number, but really, if you are getting paid by a business to represent them on the phone and to the general public, you need to maintain professionalism. Sadly, this woman has neither and it’s unfortunate that your business which is probably great, is so poorly represented on the phone to a total stranger.