Safeway Pharmacy, Eugene OR

I had to wait 20 minutes well they looked for the prescription of the person in front of me. When I went to get my prescription they said that they had not filled it because insurance did not cover it until the following day. Then when they went to hand me my prescription they said that they had not checked it in and I had to wait for the pharmacist to get back.

DO NOT GO HERE! THEY ARE INCOMPETENT

To start if I could give negative stars I would. Every time me and my wife try to get our prescriptions we are told they don't have our insurance. When we have now had to call multiple times to fix this issue and we are always assured it's fixed. But then when we get there and wait in the overly long line for having multiple people working there that oh we don't have your insurance in the rudest way possible. Today we went to get our sons antibiotics and my inhaler and what do you know, ohhh we don't have your insurance and the lady helping us, i think her name is lillyanna was really rude and fighting us with anything we said and just going yup yup yupp when ever we would ask a question. Or when we told her this is the same issue we run into everytime and that we have called and had it fixed just 3 weeks ago. She just acted like we were a problem and was not trying to help us in anyway. She was
just really mean and rude to us. Pretty much just trying to argue with us the whole time. When literally 3 weeks ago we had to call and have it fixed again. Like I really need my inhaler but now wasn't able to get it and our son now has to wait to start his antibiotics for an infection he has. All because the pharmacy keeps messing up our insurance and stating that it's our issue. When again we have had to fix it every time we go in. Again though I don't know why that lady is working in customer service, I have been a customer service manager and we would be fired if we acted the way she did. I will be putting in complaints every day until something is done about lillyanna and her salty attitude.

A pharmacy tech named liliana treated my family so poorly today. She argued with me, humiliated me and my family because our insurance wasn't going through. She argued with us amd acted defensive. She offered absoloutly no resolution. This is breathing medication for my husband and antibiotics for my son. The total was over 100.00This happens every single time we get our meds here. She was so unkind to the older gentlemen that was before us in line. He simply asked for his paper work and she responded with "too late I already recycled it" I don't understand how she got this job or why she wants to work there when she dislikes up customers and clearly dislikes her job.

Repeated mistakes. Rude/indifferent/impatient/unhelpful staff. Long lines. Definitely switching to elsewhere.

Worst pharmacy ever! It is literally impossible to get prescriptions filled by them. Every time I come in to grab a prescription they are still working on it even if I get a text notification that it’s ready. The only way to get it filled is to remind them to do it while having to wait in the store. Totally exhausting process to do every month! The staff is nice but that’s the only thing going for it unfortunately.