Samsonite, Woodburn OR
| Address | 1001 N Arney Rd #615, Woodburn, OR | ||||||||||||||
| Phone | (503) 981-1433 | ||||||||||||||
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| Website | www.samsonite.com | ||||||||||||||
| Categories | Luggage Store | ||||||||||||||
| Rating | 1 1 review | ||||||||||||||
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Luggage Store Samsonite reviews
1 I was with my husband shopping for new luggage yesterday. I did my research and new I wanted to decide between Samsonite and Tumi at the outlet. And I am fully aware that Samsonite owns Tumi. Tumi retained it's designers and brand technology and design proprietary patents.
We went in to Tumi greeted and given excellent service answered all our questions educated us on a few things we didn't know about the product warranty and design.
Went into Samsonite and got said hi to and that's it! No what are you looking for do you have questions didn't even walk out from behind the cash register. We were looking at bags opening them reading tags. Not a peep.
Finally I asked about the warranty because it wasn't clear from the tag.
I got a curt is 10 years on manufacturer defects.
Keep in mind there was only one other person in the store and they had just walked in and were standing at the door on the phone. It wasn't a busy situation.
I thought wow this is really horrible service and I can see why Tumi has taken a 45% increase in market share.
We have purchased from Samsonite before. We won't ever again. We didn't yesterday.