Security Public Storage

I cannot believe the staff at this Portland location of Security Public Storage - making comments about my physical appearance, punishing single mothers, and refusal to help another human being. Specifically, I want to complain about Gavin.

After having been a loyal, paying customer for three years, I recently had a late fee on a new unit I opened up. This happened because the invoice is sent on 10/15, yet you can't actually pay the invoice until the next month starts - aka, 10/29. The bill is due 10/30. So you technically have one exact day to log on and pay. I usually it seems "pay late", as I never hit this window - I usually get an email saying your bill will be charged a late fee, then go pay.

So I went online to pay on 10/28 this time, yet it doesn't give you the option as there's no balance due. Imagine my surprise then when I get ZERO phone call, ZERO email, ZERO notice, but surprise! A $15 late fee for my bill being past due. I called the store to say this is some kind of mistake, I didn't receive notice, I have A LOT I am managing, and this needs reversed. According to Gavin, they refused.

Gavin commented on my physical appearance when I opened the unit, commenting how "he could tell I had spent time abroad in London, if I knew what he meant, because of my lashes and makeup, I didn't look like a girl from Portland". So that's awkward and uncomfortable.

I had lived in London for the last three years as my husband is British. Moved home because I was pregnant. Fast forward to September, we split up, and he returned to London when our baby was only 8 weeks old - so I am now an unemployed, single mother of an 8 week old baby, who has been a customer of this property since 2020, yet they can't reverse a late fee where they didn't properly notify me I'd be getting one.

This is horrendous, embarrassing, and will force me to close my unit due to this treatment. Not only do I not want to go into the office to have Gavin make remarks about my physical appearance again, but today he also hung up on me for arguing to remove the late fee - $15 is nothing to a huge corporation like this, but is the difference between half a can of formula so my baby can eat for a week.

Absolutely disgusting and appalling.

Thanks Gavin! You horrible human being.

I've rented the uhauls there a few times, and I have to say that the customer service is on point. If I did not sleazy have a unit elsewhere, I would be storing my stuff there.

NOTE: THIS IS AN UPDATED, EDITED REVIEW, WHEREBY I DOWNGRADE FROM 5-STARS TO ONE

ADDITIONAL NOTE: ON YELP, MANAGER POSTED NOTE SAYING IF i CONTACTED THEM, THE ISSUE WOULD BE ADDRESSED BY CUSTOMER SERVICE. I CONTACTED THEM AS REQUESTED, AND THEY HAVE IGNORED MY OUTREACH, EVEN THOUGH I REACHED OUT TO THEM AT THEIR REQUEST.

The employees at this facility work hard & seem genuine about their concern to provide caring service to the customer.

Until things go wrong. And things went wrong in my case.

The contract the customer signs, not surprisingly, also is extremely unfavorable to the consumer, and for all of these reasons, I urge potential customers to either stay away from this service provider, or exercise extreme caution.

Here is what happened to me:

The employees offered very favorable deals: If the renter makes a long-term commitment, there can be large discounts (2-3 months' discounts in the rent). I took advantage of these offers and rented spaces. After renting and moving into the 2nd space, I moved out of town.

I returned 2 months later to move the rest of my stuff into a 3rd space. At that time I returned for an inspection to my second space, which had been locked & sealed for 2 months. As I came down the hall, I found hundreds of moths flying, & crawling in the hall & even on the wall and door outside of my unit (the kind that eat clothing and other organic textile fibers, and cause expensive damage). The greatest concentration of these moths seemed to originate in the door of a unit directly across the hall, where the majority of these insects were crawling.

I carefully crushed with my feet and swept away the bugs, and carefully entered my unit, and did not see any moths inside, but knew it was only a matter of time before they entered, since there is no total seal above and to the sides above. I went to a hardware store and bought a large quantity of mothballs and other repellants, and also traps, which is placed in my unit.

I immediately went to management to report the matter. They said they would perform an extermination treatment. I gave them a key to do this.

Two months later, I returned and found moths in my unit, and in the traps. Management assured me they were aggressively treating. A month later, there were still moths in my unit.

Management does not accept any liability. Their contract specifically says the contents in storage cannot exceed $5,000 in value, so if there is loss or damage, the renter has no recourse. Due to the fact my infested possessions have to go overseas, and must be certified free of infestations, I'm going to have to pay at least $20,000 to a professional remediation company and others to remove and treat my stuff, to get it certified. And that doesn't include repairs to rugs and leather goods, which I am told may have suffered damage from the moths themselves.

Be very cautious and read the contract before renting here. I was left holding the bag with a huge remediation bill to undo the damage caused by Security Public Storage, and they are sitting pretty, and don't care about the harm they have done to me.

My stuff was NOT safe here. Will yours be? And if it isn't, are you prepared to accept your losses?

Staff is GREAT, building and grounds clean and secure. Have been a long time very satisfied customer. I recommend SPS to my friends and customers …Thank you!

Communication was great from all employees, from numerous telephone calls, emails with access instruction and returning uhaul. Very efficient. Storage area appears to be secure and clean.

Excellent customer service! Gavin is so polite and professional!
The facility is secure and well maintained.

Thanks to Max (mostly), Tina, Gavin for setting up UHaul rental on my changing July 4th moving schedule and, despite smashed gate, getting the van out nearly at 9am. Renter-friendly problem solvers, Security Public Storage is the opposite of the stories you read about bad rentals on Google & Yelp. And they have multiple trucks.

Everyone is incredibly helpful, promptly provided answers to my questions, shared great information, and big bonus found me the perfect unit for my needs and finances. I highly recommend! Thank you so so much.

Excellent experience with Security Public Storage, Gavin was kind and happy to go above and beyond to accommodate our move on short notice.

It was a great experience. I went there with a friend that told me about the place and they were helpful. I ended up kidding your shed there. The rates they're attitude everything was just awesome so if you're looking for a clean place to store your stuff I'd go there

Very friendly and knowledgable staff. Clean facility. Super convenient. Side by side elevators are very helpful.

Do not rent from this place, they will lie toake you feel happy but I have video proof of there workers getting high on the job doing construction work with our property safety requirements going inside storage when not there caught lieing and switching words around brought in 2 customer never got my discount nor did they, not even secure such a ghetto place all the eltric outputs have locks on it can access any of the bathroom there place is over priced and. Jokes even caught the lady taking money and not making a note of it. Do not rent here can't get ahold of any of the corporate the security company disrespect me Infront of my friends I'm a honorable. Marine corps vet and have it all on recording do not rent from here

This is a really great storage facility. Excellent security, well-maintained, always clean and excellent access hours (open until 10 pm!). Love knowing that my unit is alarmed and can only be opened if I've entered my gate code. Their pricing is very straightforward and there are no hidden fees other than they require you to either purchase their insurance (for a reasonable monthly fee) or provide proof of your own renter's or homeowner's insurance. Highly recommend overall.

I have been blown away at the level of customer service this storage place has. The staff has been absolutely incredible to me and my family. They are always willing to listen and show understanding and compassion. Tina and Gavin both are absolutely amazing and are doing a wonderful job managing this storage facility. I highly recommend this storage for anyone in need. DON'T GO ANYWHERE ELSE:)

Max was very knowledgeable and helpful! Answered all my questions, set up my storage unit and autopay in record time. Give him a raise or something!:) After having some bad experiences at other storage businesses I was very impressed with this location and their services.

Clean and efficient, with very friendly staff. They answer the phone quickly every time we call, and everything is always perfect and In order. By far the best storage I have every used.

Avoid the Amazon Locker ‘Ganz’ here. Inaccessible after Security facility is closed and had a series of delivery issues. Can’t speak to the Public Storage experience itself but building is new and looks professional, despite some sketch surroundings.