SERVPRO of Benton and Linn Counties, Adair Village OR

Kayla, Maria, Marcella, Aaron, Chris Hurst, Mark and Jon Garinger was a great Project Manager. They were all very willing to make us happy with our brand new bathroom. Very professional. I highly reccomend them. We are very happy.

Even in a hard to comprehend situation (kitchen flooding) this team has been phenomenal to work with. Kesha, Victor, Logan, Ray & another gentleman (whose name I forgot) made the entire process smooth & much less stressful.

Production Manager Kesha provided good information about what to expect from this process. A few days layer, the Demo crew arrived promptly and were courteous, efficient and took great care of our furnishings. They explained each step of the process and took photos at every stage of their work. These three gentlemen clearly take pride in their work. Very pleasant to work with.

Fantastic customer service! Ray M and Angel G were professional, friendly, provided great communication and details about the damage and the cause. Kesha was also fantastic! This team is easy to work with and it is clear they care about their customers and they take pride in their work.

Servpro are true professionals and they have solid communication. Walked me through every step
of the way. After my Home Builder failed to properly install something and we discovered that it had been leaking and caused significant damage. Servpro came to the rescue. The mitigation team was professional and efficient and did the best they can to make the mitigation experience efficient. At the end of the day I have worked with them in some capacity for over a decade all over the US and they deliver on their commitment every time. Thanks to the professionals. Sam, Joey, Nico and Steven keep up the great work. Your customer focus is what we need a little more in this world.

They showed up early, were very professional, and were very communicative. We had a leak that got pushed aside for a good couple weeks, but they were ready for when we finally got to give them the go-ahead. They kept in contact with me throughout the day, and there was times I truly thought “oh there’s no way this is getting all done today”; and to my surprise it all was thanks to Victor and Steven. They opened up the walls, diagnosed the issue, and did their work all the while cleaning up after themselves. Cleaning from vendors has been an issue in the past, but I have no other reference to describe this experience than the scene from Marry Poppins where they play the camera in reverse of all the toys going back on the shelves. If you don’t understand that reference no worries, just know that these two guys Victor and Steven have some impressive skills and professionalism.

Round two with the Servpro dudes and it was just as good as the first time. This time I had the pleasure of working with Nico and Steven; they were very communicative which helped me with my job a lot. They had their job to do with cutting out some parts of a ceiling in one unit, and a wall in another. They were very respectful of the residents and finished rather quickly with the wall cutouts. Nico let me know that while they are going to cut where the plumbers taped, if there is more mold or areas in need of repair, they may have to cut more out. While this may seem like it should be a normal interaction, it is not. These guys actually kept me in the loop with what they were doing and if they needed to do more, that way it wasn’t a surprise when there was more of a ceiling cut out. Other vendors in our past haven’t been as communicative. I even had a separate area that I was hoping they could take a look at for if it’s water damage, it wasn’t originally in their agenda, but they were happy to go and check to give me peace of mind. I really do appreciate their work and I hope to work with them more in the future!

Was having a horrible day and Servpro came through for me. The team was knowledgeable, professional, and just all around awesome! If I’m ever needing help I’ll call Victor, Sebastian, and Angel. These guys are great!

Victor and Randi were fantastic. Extremely nice, worked quickly and hardly knew they were here!

Angel, Sebastian & Victor came to our rescue after our water heater leaked all over our carpeting. Stayed until the job was done - 11pm! Great work.

This company is so very special. They were there soon after my house fire, not knowing what to do next. They were there with understanding, help, direction for what comes next. They have been so friendly, professional and giving. Helping navigate insurance procedures. The people that work there are polite, professional, helpful. They are lifesavers after a fire. You will be impressed.

Victor & Randi were awesome! They explained everything clearly and fixed the issue quickly. They even recommended a plumber, that was not with their company who did an amazingly quick and thorough job also. I would definitely recommend them.

Victor and Randi were very professional, clean and quick with our issue. Definitely recommend serv pro for any water/fire damage related problems.

Ryan Johnson was absolutely outstanding. He was by far the most helpful, responsive and professional person I dealt with. He went above and beyond in every aspect of this unfortunate situation. Thank u, Ryan!

Ryan Johnson was at my place so fast, he was super helpful in explaining the entire process and he is really friendly! They even let me barrow a large crate for me to move my 2 cats!

Ryan has been absolutely wonderful! Our property suffered a small fire which then progressed into a flood due to our sprinkler system. Ryan came in and got our residents all set up, helped them get in contact with renters insurance and set them up with hotels and anything they needed. He has been and continues to be a great help to our property. Our property has not gone through this previously so having someone like Ryan who can coordinate and communicate with us, adjusters and residents has just been absolutely wonderful. We are so grateful and happy with him and ServPro!

Ryan and team has been such a pleasure to work with. From day 1 he provided excellent and hospitable service reassuring our property we are in good hands. Thanks again for your hard work, constant check ins and trustworthy service; we couldn’t do it without you!