Smitty's Ace Hardware, Hermiston OR

I always enjoy shopping at Ace. This particular store, Smittys in Hermiston, blew my mind with their amazing service. From the moment I entered I was greeted with a smile and several employees offered personal service. Hats off to Russ, Kristy, Tom, and all the others. They are fully staffed and knowledgeable. I live: 45 minutes away and will not hesitate to make the drive as my future needs arise. Smitty's sets the bar high for service and selection. A+ rating.

Smitty’s has an amazing customer experience with associates willing to go the extra mile to help in anyway possible.

Friendly and knowledgeable people! You're not in the store even 1 full minute before someone offers to help you!

Disappointing to see the service aspect of this business decline. This has been a trend for a couple years now. Most employees seem to be disengaged, just putting in their time. Prices have always been on the higher side of competitive. What used to separate them from their competition isn't there anymore.

It’s always so enjoyable to go to Smitty’s and see all the happy faces of the employees. I have never asked a question without getting the correct answer. A true hometown store you can’t find in big cities.

They are always helpful, friendly and the older gentleman that helped me the last couple of times was great at listening to what my project was and able to offer a few suggestions to help improve my idea.

Awesome customer service! I stopped in needing a bolt for my travel trailer hitch. Not only did they have the hardware I needed a fine young man came out with the wrenches and installed it for me. It was late and we needed some place to park our trailer for the night and before I even finished asking the manager said no problem. Avoid the big box stores and go here.

Another great Ace Hardware experience in April 2023. Thank you Carter in the Paint Dept!
Great Ace store experience today (8-16-20). Thanks for your help Ty! Greatly appreciated!

Great customer service. The employees are always willing to help by asking you if you need help before you have to ask yourself.

This place is awesome. As a guy that loves to build stuff, shoot stuff, grill stuff. They got it all. Lots of the small partd that you need for your projects. Their grill section was impressive. But my favorite part is they have a full service gun shop in their parking lot.people were friendly and helpful. Even offering ideas where to find locally an item they did not stock.good supply of powder and ammo as well. I will be back.