Specialty Automotive Service & Repair, Bend OR

The owner, Craig, genuinely cares about making happy customers and his team does great work as well. When things go well, anyone looks good. When things don't go well is when you see how committed a company is to their customers. We had some work done recently on my daughter's car. There was a delay with the parts arriving when expected. While it wasn't the shop's fault, Craig went above a beyond to make sure we were taken care of. I will return because I know I'll be treated right! Thanks, Craig!

Took my campervan into these guys for a overheating issue, ended up having a cracked block and they replaced and handled everything very well, obviously not the news I wanted to hear but these guys were professional and got me back on the road with a new engine and the van is running great. If I lived in the area they would be my go to shop.

I took my truck to Specialty Automotive after having issues with another shop that was doing the work. These guys greatly surpassed all expectations and will be the only shop to work on my vehicles from here on out. Craig was great with communication and kept me up to date every step of the way. They were straight to the point and I knew exactly what to expect, no surprises. Thank you so much for getting me back on the road so quickly, I appreciate you taking the time to fit me in to your busy schedule.

$477 to do diagnostic. BUT didn’t reassemble leaving all parts scattered across floor of vehicle. Which was picked up Friday PM. They are closed Sat & Sun. I needed the vehicle for out of town family guests but was unable to use it. So a large rental was required. A massive inconvenience and unexpected expense. Will also lose chunk of my time next week getting it reassembled.

They offered to reassemble which was impossible due to family commitments for Thanksgiving week. So the owner returned $39.00 on credit card as compensation.

Excellent service and quality workmanship! Craig really went the extra mile to get the work scheduled and completed fast!

As a Bend resident since the early 80's, there is no other repair business I recommend more than Specialty Auto. Their pricing is extremely fair, service is top notch, and their integrity is unmatched. Don't waste your time going anywhere else!

They quoted me $2000 plus labor for a part that costs less than $1000 OEM. And that wasn’t the problem! It was a $10 Oring that was causing the leak and they said the whole thing needs replacement. Watch out with these guys. Glad I told them to stop working on my vehicle.

Edit:
1. Yes that was a honest review, I was told the car needed additional troubleshooting for the 02 sensors and I told them to stop.
2. You diagnosed my issues but never gave me a definitive answer on why I had a rough idle just said “it’s possible it could be this or that”
3. If anyone wants to look up part# 21305-AM64A you can see this part costs $1,181 brand new. I was quoted $2,091.90 for the part and an additional $174.90 for labor. Mind you, I had a different shop look at it and I was told it was just a leaking Oring which cost me no more than $10.4. The Oring was fixed and there’s no additional leak. So therefore you are wrong… again.
This shop is dishonest, will try to upsale you items you don’t need, then will try to publicly say your review wasn’t honest. Very disappointed with the service and the quality of customer service.

Awesome service… when car was broken and needed repairs, we also had an emergency road trip we had to take at the same time. They got us right in and back on the road. Wife was able to get to kids. Thank you guys. We appreciate you…

Hays Family 8/2023

The costumer service was fantastic and they fit me in within 2 days of calling.service was prompt, kind and efficient.highly recommend and will be coming back.thanks!

I have been using specialty auto since I moved to bend years ago. Not only has the staff treated me with the upmost courtesy, but they’ve been able to get me in and out the door at an incredibly efficient time frame. From breaking down and almost missing my anniversary trip, to multiple times I’ve asked them for help on a short notice, the crew was able to exceed expectations and get me back on the road. I can’t thank you guys enough.

Their service is truly exceptional. The team here is highly skilled, friendly, and most importantly, honest. They took the time to thoroughly explain the issues with my car and gave me an accurate estimate, which I greatly appreciated. Overall, I highly recommend this auto shop to anyone in need of top-notch car repair services. Their pricing is competitive, and their quality of work is simply outstanding.

Thank you for making my experience a positive one!

Highly recommend! Everyone was so friendly and helpful. They fixed my car up as quickly as they could and did a great job.

We were leaving for vacation in a few hours. Our SUV hatchback would not open. Specialty Auto not only offered to check the problem out, but fixed it for us. Thank you sooooo much!

This is what we have been looking for. A local business who cares, is responsive, is reliable and produces quality work. Called and was able to get in within 24 hours. Car finished same day. And they actually followed up via phone and text to make sure all was okay!

My car started leaking blue fluid a week before I was supposed to take a cross country trip. I explained my situation with a tight timeline and they had my car in and looked at within 48 hours. Brad was very knowledgeable and an excellent communicator about the needs for repairing the car, the timeline it would take, and up front about the estimated price. When changes inevitably happened in the process of getting the car back on the road, Brad always let me know right away and gave me realistic expectations. The car now is running smoothly and is taking me across the country. Thank you everyone who helped! Very impressed with the quality of business and care.

They were really polite and fixed something at the last minute while I’m here from out of town.