Summit Real Estate Management, Portland OR

I will start off by saying I have never written a negative review before, but the amount of unprofessionalism of this property management company is astounding.

Summit Real Estate Management is AWFUL and I would not recommend living at any of their properties. All of the one star reviews are likely very valid and accurate!

Katrina is unhelpful and just plain rude. The start of my main issue with her was when mold was found in my apartment at Capitola Commons. Mold was found in the closet and bedroom, and later spread more throughout the bedroom. I was told Katrina would be who I needed to be in contact with order to get the documentation I that needed for this issue.

It has now been almost two months since a mold specialist came and took samples of the bedroom wall, and since I first reached out to try and gather this documentation. The mold specialist found an issue, hence why I need this documentation for my insurance claim. Katrina sent me a tiny portion of the information (about the mold in the closet) over email, but did not send me any of the relevant information or any documentation. I asked for the documentation regarding the findings of the mold specialist for the bedroom wall by the outside stairwell and the documentation about the treatment of the mold and she said she cannot provide me with this information and that we will wait until my insurance company reaches out. My insurance company then reached out while she was out of office on vacation, but she claims that I had all of the information that I needed over email already, which is far from the truth.

I called Katrina to talk about this issue and had to reach out multiple times to get a response. I finally got a call back from Katrina who was out sick. She said something along the lines of frankly I’m irritated I have to deal with this while out of the office, but it was her choice to call me back while sick. She’s had PLENTY of time to do this before. She was so angry and rude, I was shocked at her customer service. I told her that I just needed documentation to be passed on to my insurance company, but she claims that she gave me ALL of the information over email before she was out on vacation and sick. Again, this was not the info needed and she had refused to give me the info I did need. After she said this on the call, I asked if I could say one thing since she would talk over me whenever I started talking and she said no. She would not let me speak at all and would talk over me, yelling and interrupting the entire call. I couldn’t get one word in. All I’ve needed for the past two months was two documents emailed over to me or my insurance company. I truly believe they may be hiding something since she cannot complete this simple task and continues lying about it.

Katrina has been extremely rude and unhelpful to other members of my apartment complex as well. Earlier this year, when a tree fell on the roof of a unit and firemen wanted everybody to be evacuated, the management company did not want to because they did not to want to pay for accommodations. So, they again put money above the people. All this company cares about is getting paid and they will try to make things as difficult as possible, hoping that you will not follow through with things. The lack of respect that Katrina and the management company has is something that nobody should have to deal with.

I would not recommend living at any of Summit’s properties, as you will have no help if any issues arise, which they are likely to.

I live at Burlington Tower, and the experience has been fantastic. From the property manager, the security team, to the incredible maintenance staff, I have no complaints. A special shout-out to Brandon on the maintenance team- he goes above and beyond to ensure that the residents here are taken care of, and has been the best maintenance I've ever had in my 10 years living in Portland!