Tom Denchel Ford of Hermiston

Bad communication never found out if I got approved or not kept telling me they wil give a answer that day never happened but they are good people

I own a Ford Flex with nearly 300k miles on it. I took it to the dealership, Tom Denchel Ford of Hermiston, 555 S Hwy 395, Hermiston, OR 97838 (yes, I AM calling them out) to have the oil changed. They did their usual check and when I got it back, the service advisor told me my brakes are under 4mm on the fronts and my battery is marginal. All in all they wanted over $800 to remediate. Once I left the parking lot, I was concerned and happened upon a battery place and pulled in. I asked the guys there to give me a second opinion on the battery. They applied the standard load on it and said it did well and there was a lot of life left in it. The following weekend I had the front left wheel off and was going to replace the pads and rotor but when I got the pads in my hand, it looked like there was a lot of meat left on them. I had a caliper and measured over 12mm (. 5in) or about half the life of the pad remaining. Needless to say, I won’t be going there for service again.

Jordan and the team were awesome. Very friendly, no pressure, not pushy and they worked hard to get us what we wanted instead of settling. We are very excited. If you need a vehicle ask for Jordan. Thank you Tom Denchel Ford Team

Alejandro was our salesman. Incredible knowledge and service. Couldn't have done it without Luis! Finance manager, Tim, thanks! Highly satisfied, would definitely recommend! Thanks for getting us into our new Toyota Camry!

The most run down Ford dealership I’ve ever seen. I was hesitant about making a service appointment based on the dealership’s reputation and simply from the looks of the place. I ended up canceling my appointment and I’m glad I did. The place just felt sketch and I saved a lot of money going elsewhere. The other day I stopped by, just to look at a new vehicle. It had a $10,000 dealer mark-up over MSRP. What a rip off! Ford should put an end to greedy dealerships!

Edit: I hate leaving negative feedback and debated on deleting this review. Then today (12/19/23) I noticed advertised on FB this dealer marked up a 2023 Raptor by approx $75k, to $175k. That’s insane and should be illegal! Even if they find some fool to pay it, doesn’t make it right! Clearly, you’ve taken nothing into consideration Juan. Your dealership is greedy! Anyone reading this, I recommend you shop around.

Tom, dental team was excellent. They treated us very well respectful and were professional. We were looking at it many options 4 different trucks.three car dealerships here, in Tri-Cities physically looked at my jeep and kept changing the value as we negotiated. Tom, dental Ford and Hermiston I was able to send pictures along with the van and mileage. They quoted me a price over the phone and never changed it. They honored what they said. They’re in Fairwood and what they did and I’d recommend them to everyoneGod

Weirdest dealership experience I've ever had. So I'm trying to sell my truck but since I'm also in the process of moving I figured it'd be easier to trade it in, if I could get a decent price out of it. But it's an older truck so the dealership told me I would have better luck selling it myself. No big deal. Then fast forward about 3 weeks later, some guy named Eric from the dealership texts me saying they'd love for me to bring my truck in for them to look at. So i agree & he sets up an appointment then sends me several reminder texts. So I show up with my husband at the time of the appointment & no one greeted us right away. They acted like they had no idea I was coming in. I introduced myself & still they acted so lost & confused as to why I was there. Just making us feel very uncomfortable from the start. Then Jordan gets Eric for me, Eric comes out & says he's with a customer but Jordan can help & he's better then him anyways. Not sure why Eric made an appointment with me if he was planning to pass me off to his coworker. Jordan proceeded to talk facing away from us so we could barely understand him the entire time he walked us through the lot. We were looking at one vehicle & he left to go find the keys & was gone forever & we're standing in the rain. So as soon as we decide its enough & start walking back to the office Jordan appears saying he can't find those keys. Then I noticed my truck, the guys had taken it for a drive to check it out & left my Headlights on! So unprofessional & I'm glad I noticed & turned them off. Then the guy who drove my truck tells me he can't give me more then 7k for it. I just put a transmission in it this year that cost almost that. So we left immediately. I'm just so confused as to why they contacted me wanting to see my truck, then acted so lost when I showed up, & also gave me that insulting of a low price, when I originally talked to them weeks prior I told them what I wanted for the truck. Just a weird experience & definitely didn't get a good feeling from these guys at all. Little advice to any women going here, just be very cautious cause my gut feeling was not good with this place.

No one answers the phone to make a service appointment. It generally take me two days and 3-5 calls with 30-40 minutes wasted time waiting to schedule a simple LOF service. No answer, hung up on or complete dropped call on Tom Denchel’s end.

I had previously had bought a vehicle from here and while my first car purchase was a bust I will say when I got my new vehicle (2016 Ford Explorer), it was perfect. Shout out to salesman Alexis Carrillo, he was kind, respectful, and got me into the best deal for the vehicle I have now. Now I couldn’t be happier with my purchase, and it came just in time as winter was fast approaching. As long as Carrillo is there I will keep bringing my business to Tom Denchel Ford in Hermiston.

Alexis and Alex are the two best salesman I have ever came across. They are the shaq and Kobe of sales! They took customer service to another level. I can’t imagine me or my family buying a vehicle that’s not sold by them. Next time you need help with buying a vehicle ask for A & A!

They recently did a scratch off prize thing where you got something in the mail and if you got any matches you can win prizes. Well it wasn’t until I drove down there (because I “won”) that they said it was a gimmick just to get me through the door and try and sell me a car. Fishy people that just want to sell you wouldn’t recommend

I bought a 2020 f350 from this dealership and I couldn’t be happier with this experience from start to finish. Rick Lopez was my salesman and he was not your average pushy salesman but he did push to get my family and I everything we wanted/needed. There was an upgrade I really needed to happen to buy and he didn’t stop at the first no.he made it happen! I was also nervous about financing and he gave me reassurance that everything would work out. To further sweeten my experience they delivered the truck at a time that was convenient in my busy schedule. Five stars for this dealership and specifically for Rick! Don’t hesitate you will be taken care of if you do your business with Hermiston Ford! We are so happy with our new (to us) truck!

Bought a car from Luis a while back and couldn’t have been happier with my buy! Great man to work with! Definitely listens to the costumers needs! Thanks luis!

Alexis Carrillo was amazing! Answered all my questions helped me find a truck I was looking for. Wasn’t pushy! Very handsome and informative. Great job!

Just want to let everyone know these people now a thing about customer service. I tried calling my local ford dealership and take care of some concerns I had about my truck, but all I got was a voicemail. I left a voicemail and no call back. I even made another attempt to visit there quick lube and they turned me away. With Tom Denchel’s Ford, the first time I called they were polite and quick to schedule me in for my concerns. When I arrived I was able to get checked in right away and they shuttled me wherever I needed to go. Again thanks Tom Denchel! I’m definitely going to continue bringing my vehicle here (it’s worth the 45min drive)

Alex Flores was very friendly and very helpful while I was looking for my car. Alex helped answer all the questions and concerns I had.