United States Postal Service, Portland OR

These guys are wonderful. We just changed addresses, and got scammed online from the usps website for $180 (not from the actual USPS). It's very frustrating when we ask for change of address paperwork that the woman behind the counter would insist that we do it online.

Our mailboxes were broken into early December. Our property management took roughly a month to replace them. We are STILL waiting for this USPS facility to place locks in them/waiting for them to actually deliver to our mailboxes. It is currently April. I called them because I’ve had several packages missing that are “out for delivery” for a week. Only to find out they aren’t delivering them. Including a 70 pound bed frame. They’re reaction? “You can come pick them up”

Line moved quickly (weekday morning) ; various clerks had great energy. Everyone working seemed knowledgable. A 4.5-star USPS postal office experience, which might not speak highly of other branches.

Shout out to the great customer service I received in resolving a situation (issue was not something they did). I was able to get through on the phone (recommend called calling mid day vs first thing). Once I did they were amazing - going out of their way to help (both the supervisor that answered the phone and the carrier she got to help). Thank you!

This post office gets one star off for their not-so-friendly service, but they still get the job done.

A clerk, who helped me for international shipping, was so nice and explained everything clearly for me. English is my second language but I had no troubles, I really appreciate their support!

Awful
Always a lie as to why they cant ship your pkg
Anything to keep the place dysfunctional

I have been coming to this post office for over a decade. The improvements I have seen here in the past several years are exceptional— especially with customer service. I’m disappointed to see such low ratings. The team is fast, friendly, and fair.

Yesterday I went to get stamps, envelopes, and mail a package at 3pm on a Friday two weeks before the holiday. The line was to the doors. I swear we didn’t wait 8 minutes in the line.

The team kept the pace up, too. They were amazing! As I asked for stamps, people were finishing their business and walking out behind me. It was impressive.

Meanwhile, the woman who helped me was incredibly patient with my many requests as she flew through the tasks. I felt guilty looking through the stamp book, but she reassured me. She also helped us awkwardly limp through the steps of an international post without once making us feel badly or acting impatient. Instead she was kind, positive, funny, and friendly.

I am grateful for this wonderful team and a post office so close. I have never rated a post office, but they deserve it.

I received excellent customer service at Multnomah Station Post Office. The front doors were open early. Joy invited me in and was very nice. I did not have the USPS receipt. Her co-worker was helpful and kind too. Joy did not stop searching and found my package. I did a happy dance. This package was important to me from my grandmother.

Be sure to sign up for their “Informed We’ll Deliver It If We Feel Like It” service on usps.com

Muy was an amazing help, she deserves a promotion and a raise, honestly! Helped me resolve in issue with mail forwarding and was so sweet and understanding:)

Haven’t been getting my mail to my P. O. Box and have been told I just haven’t got any mail.in two weeks. I suspect it’s being put in the wrong box. Over charges for shipping and ALWAYS a long line with only two people working. This location needs improvements badly.

Say your prayers if you need to actually come here and you value your health. Long line, only two people working, and no efforts made to maintain customer safety. As I was stuck in line, five people invaded my personal space. After I asked the person behind me for some distance, she said it was more important for her to look at the cards and things for sale. I feel for the vulnerable and disabled who must come here. You can do better, USPS.

Worst post office I've ever had the displeasure of visiting. Glad I've moved to a different neighborhood with a post office that has competent and pleasant staff. I had a terrible experience with staff every time I visited this branch; either rude, incompetent or both!

Slowest service. I was 3rd in line and waited 15 min.
8 people behind me. They finally opened a new register for me.

They don't know anything about international services for packages, their insurances and they don't refund money for their mistakes and wrongly originated packages that never getting the destinations.they misspell cities, countries and place wrong postal codes. Horrible service!

The post office has now put my mail in other people's boxes so now they're getting my mail and not bringing it to me

They have ZERO option on their automated service to speak to a human that and their system is incompetent with half baked info. Terrible.

Terrible experience trying to get a passport at this location. Additionally both women servicing passport photos were wearing their masks below their noses. I had to ask them to pull their masks up.