United States Postal Service, Albany OR

Refused to deliver packages to the porch on multiple occasions the past few months because the numbers "are not visible". Numbers that have been on the house for 50+ years. On at least one occasion the driver didnt even come down the driveway to the house, yet still claimed the "house numbers were not visible". Also refused to drive down the short driveway when large boxes don't fit in the mailbox. Once hung a box on the mailbox flag with a rubber band when It didn't fit inside. Today they refused to deliver because "no secure delivery location was available". What? ! Unbelievably lazy. Post master is rude and condensending when trying to discuss these issues.

It was Great. Got right in and out. The guy was Super friendly and my package will be delivered in 2 days at regular postage! How cool is that.

This place is absolutely the worst place ever. The female mail carrier that’s not a regular carrier. Did not deliver her mail for three days because there was a cat on our porch. After not getting mail for three days, I called the post office and was told by the supervisor the reason why my mail was not delivered is because a cat hissed at her according to the mail carrier. Then the supervisor admitted that the carrier told her she had a fear of cats. I live in the historic area of Albany where there are lots of stray cats that roam their neighborhood, so does she not deliver everyone’s mail? I did not get a notice, saying my mail stops because of an animal and the mail that was not delivered mysteriously disappeared, and cannot be found which was credit cards and Visa gift cards. The supervisor was useless and helping me resolve the issue.all she could say, was the cat hiss at her and it was a training error. I’m sorry but I cannot control stay cats in my neighborhood. According to the supervisor today it’s her last day as she decided she cannot deal with cats. But my question is where is my missing credit card and my daughters $500 gift card? Did she toss my mail or keep it. I honestly think she made up a lie because she got caught.

Called about a missing package. They kindly told me to check the parcel locker. I called back when I was able to check the parcel locker, package for me was not there but my family members was. Told them the situation. They told me that sometimes they put it in different lockers, and the mailman would pull the package out of the locker and hand deliver it to me. I said ok. Waited for two days. This did not happen. I Called and said the package was never re-delivered to my door. I got an “ok, we well ensure it happens today” two more days, a weekend, and a Wednesday later it is still not here.

So either they put it in the wrong parcel and someone now has my package, or they lost it.

Several other packages have been delivered successfully. The most expensive one is the one that is missing. Highly disappointed in their lack of communication.

Been to this location 3 times now trying to get keys for our neighborhood mailbox. Been given 3 different answers and still no closer to a resolution. It has been almost 3 weeks; someone should be able to figure it out and take care of it! A lot of smoke being blown with the answers we have been given. Instead of pointing fingers it would be great if you would try to resolve the problem. Again, it is the consumer that has to pay the price while the local post office makes excuses as to why their employees are NOT IN THE WRONG.

Wish Albany USPS treated our mail like it was their own. Received delicate expensive stencils today carefully packed & clearly marked "PLEASE DO NOT BEND". Guess what.they can't read or too busy to care.

This post office is one of the worst offices I have ever dealt with. Brian the post master for one. He is extremely rude and unprofessional. He is personally targeting me and my home since we have moved in. He refuses to allow the mail man to deliver our mail because our mail box is not on the street, people! No one’s mail box is on the street! Everyone’s mailbox is next to their door. The mail man started delivering mail after we moved the mailbox in-front of our house. Now Brian being the big man Tirant he is, decided to put a stop on all our mail because we didn’t put out mail box out on the street, all because we called him out on being unprofessional and disrespectful to customers. We stood up for ourselves and he decides to be petty
Usps do better

Wow Dianna is extremely rude and unprofessional! I simply call to check on the status of my mailbox keys not only did. She said I have to come down in person to show ID before she can give out any information which is absolutely fine. It was the way she handled the situation and laughed. Extremely unprofessional.

Conveniently located with friendly employees. I’ve mailed lots of things out of here. I’m also happy they have a kiosk to pay for postage yourself. We also have a P. O. Box here and have had no issues with it.

The line was long, like to the door and around the counter long, took less than five minutes for those pros to get me to the service window. Helpful and sociable at the same time.