U.S. Bank Branch, Portland OR

The new hire Austin, is more friendly and attentive than the regular employees! I opened an account here and it was because of his excellent customer service. I agree with the review below. I also went in at 3pm and there were five tellers and one just working the window, creating a very lengthy wait. Then I saw two bankers walk out and just sit at their desk instead of taking customers. It is not professional to have just one teller. Poor customer service here, but thanks to Austin I opened the checking account that I wanted. He was the only one to say hello in a polite and friendly manner. I wish he could get credit for opening my account instead of the female that did.

Just truly horrible banking experiences. I have been a customer here since I moved to portland 5 years ago and have nothing but minor annoying issues (as well as some large ones such as a missed deposit!). However, today they took the cake by refusing to answer their phones and forcing me to drive down only to find out they no longer offer currency exchange. When I asked if they could help in any way they simply said no and pointed to the door. For me that was the final straw, I am looking forward to working with a Credit Union that may actually care about the customers. Also important to note of the 9 windows one was open and three workers were actively chatting while one did all the work.