Van Dyke Appliances, Forest Grove OR

They are so nice have great products and reasonably priced. Delivery and installation are fast! Will never go anywhere else again.

Best place. Great family. Pete and Becky are awesome. Never go anywhere else

Van Dyke Appliance is the place to go. This is our second significant purchase from them. Great customer service just what we wanted and fast delivery. You can't go wrong. Thank you so much VanDyke!

Knowledgeable and helpful, they made it a pleasure to shop for and buy our new fridge.

-December 21,2022:
VanDyke Appliance (Forest Grove, Oregon) received $1,999.00 for the purchase and installation of a new Frigidaire Induction countertop stove at my mom’s house.

-2.5 weeks Later:
The Fridigaire Stove stopped working, It was beeping and flashing error code ‘E22’
VanDykes advised us that because they were book beyond a month we should consider having The Appliance Hospital repair it. Appliance Hospital came in a few days and ordered 2 parts to repair the stove. A month later Appliance Hospital informed me they were unable find or take delivery of the ordered parts. Appliance Hospital advised I call the Fridigaire Company for resolution. Frigidaire sent a technician to diagnose the problem and ordered two computer board - another appointment was scheduled a week later for repair.

When the technician arrived (between 8am to 12pm) he installed the parts but could not get the appliance to operate. The technician told my wife that maybe it wasn’t working because he dropped it. After a couple of hours the Frigidaire service abruptly ran out saying “I’m out’a here” and said over his shoulder ‘someone would return next wee’k. He advised we bag up the parts he left on the counter as he couldn’t figure out we’re they went after reassembling the range….
I later received a text, indicating that they rescheduled an appointment for the next week (3-3-27-23)

-Installation was December 21,2022 and today is March 21,2023.we still have a $2000.00 paper weight on my mom’s kitchen counter.

If there is such thing as an Appliance HELL…. I have inadvertently stumbled through its gates…

I will seek the advice of an attorney as to retrieving mom’s $2,000.00 and request an additional settlement demanding that those responsible submit two thousand dollars to charity and remove the cooking appliance from their residence for a period of at least 95 days.

. I truly wish this whole continuing nightmare could have been avoided or mitigated within a reasonable time frame.
…my patience is gone

At some point very soon I need to accept that two thousand dollars has been stolen from us and find my mom a cooking appliance. For the past 3 months we have been transporting meals from our homes or local restaurants.

AS FOR VAN DYDES APPLIANCE:
*Although a working stove would be the ultimate goal, a family owned busing is impressive. As people, the people in the store are genuinely friendly and seem to ‘like people’. That itself is a truly unique and valued commodity.

Paul

A wonderful hometown store, generations of family business. Great service, prices, and people.