Walgreens, Newport OR

Products were great but Michelle was very rude and short with my family. Will not be returning.

They sat on my prescription for 2 days without filling it. I work 50 miles away and left work early to be there early enough to get it, then was told they still hadn't filled it and to come back again the next day.

I would like to give feed back to the store or regional manager regarding the service experience my partner and I had from shift lead Jessica around 430pm 5/6. Please have a store manager get ahold of me.
Thank you!

Very comfortable store, easy to navigate and hard to miss, plenty of parking and conveniently located to everything.

Lazy staff and poor management. Woman with accent that works the front register is an absolute narcissist and will intentionally lie to you. Manager doesn't care about her behavior and let's it continue.

Horrible customer service. Was traveling through town and needed a charging cable, stopped in and was immediately turned away. Now I understand it was within 10 minutes before they close and he was closing ealry but it was the way we were refused. He was incredibly rude and treated us very unkindly.

Tested positive for COVID and ran out of tests. Ordered more tests online, as did my husband. When my husband discovered that the local Walgreens didn't have his order, I called about mine. They didn't have mine either. I have filled a prescription locally before and should have been in their system, but they didn't have my Medicare number. When I finished repeating all the information I had filled in online, the pharmacy person said my order would be ready tomorrow afternoon! I know they're short-staffed, but that is totally unacceptable. After I explained the situation, the pharmacy person said it would be ready this afternoon, so kudos to him. Walgreens corporate, however, is greedy and inept. Healthcare services and insurance are limited where I live, so I don't have a lot of choice. If you have a choice, you might want to use a different pharmacy.

There's no pharmacist.even though the posted hours of the pharmacy says it's open. It rarely is open.

My husband and I were in Walgreens on Sunday, November 6th, 2021 at about 4: 00 pm. There was a very tall young man that greeted me when I arrived, he was very nice and helpful, he also greeted my husband who came in after me. When my husband and I got to the register, the older woman that was up there was changing the trash behind the counter, we happened to have bottled waters and sodas we were purchasing and I am immunocompromised. I could SEE that she was touching garbage, I asked her if she was just changing the garbage and she flatly said “no”. I couldn’t believe she had the audacity to LIE to my face, all the while, a literal gallon jug of hand sanitizer was right next to her! I didn’t want to cause a scene but I did politely tell her I saw her change the trash out and I’m immunocompromised, all she did was say “right, got it” as she shoved our stuff into a bag with her filthy hands. When she was done bagging our things and was waiting for the receipt, she actually had the nerve to reach over and SANITIZE HER HANDS! I was so furious! We went somewhere else and bought drinks, I will never ever spend another red cent in that store!

Denied me access to medical care. Had an appointment scheduled for over a month and they canceled it day of appointment. I had to scramble to get my shot because I had to have it within the next 3 days. Drove 2 hours there and back to Salem for my medicine. Horrible.

I hit my end with Walgreens pharmacy today. The staff is always kind and helpful but it's become obvious that it's run poorly. It's run so poorly that 70 percent of the time it's closed for staffing issues. Today it was closed again.
My experience says that staffing problems are the result of poor management.
Get it together Newport Walgreens.

Every single month when it comes time to refill my child’s NEEDED prescription there is always some kind of problem and the staff is always so confused, they never answer the phone you have to sit on hold for hours or they are randomly closed or computers are down.it has been nothing but horrible experiences if you or a child has a medication that is important and needed I would suggest going somewhere else where they can actually get it done in a timely manner. Not to mention the staff is Unprofessional and rude.

Worst pharmacy ever. Super unreliable since it’s closed half the time. The staff there are fine unless you’re stuck with the old man who talks to you as if needing your medication is inconvenient for him. The rudest guy I’ve ever had the displeasure of talking to.

Walked in for 10 SECONDS and the Hispanic lady running the front counter had the most atrocious behavior! My bf walked in all dressed up ready to take a passport photo and kindly said “may I get my picture taken? ” The woman (might I add staring down at her phone popping bubblegum) barely looked up to only say, “NO. ” Absolutely no greeting, zero facial expressions, and no context as to why he couldn’t get a photo. My bf had to prompt her on why he couldn’t get the picture; To which she replied “only at 9: 00am. ” Didn’t even say have a nice day, and then went right back to staring at her phone as if we were never there. Won’t be coming back

The blonde Hispanic lady is incredible rude and has no customer service, have had this issue multiple times. Have heard from alot of people having the same issue, either find better employees or train them do actually do their job

The pharmacy is slow, and rude. The cashiers at the front are too busy yelling at people and talking over the customers to listen or help other people. I will only go here if I absolutely have to. But they are surely terrible at all forms of customer service.

Reading reviews on this Walgreens Newport Oregon pharmacy on customer service is deja vous with my experience. Ordered a prescription online and was informed to pick-it-up after 10AM the next day. Arrived 5/17/22 after driving 30 miles and the pharmacy clerk told me (after waiting in line 10 minutes) that they couldn't fill it before May 23rd. When I said Walgreens shouldn't have confirmed the order for pick-up or sent me an email or made a phone call with this info the clerk said "you should have called". Really! I said well this is great customer service and she replied "and you're a great customer". Condescending, arrogant, and rude is how this customer service can best be described. If Newport OR had CVS or another chain pharmacy recognized by my insurance company, I would use them. Doing as little business as possible with this Walgreens store employing employees like this is the best I can do.