Willamette Dental Group - Portland - Stark 1

I scheduled an emergency appointment for a very painful tooth and wished for it to be removed due to an emergency dentist explaining it too would need to come out.when I went to my appointment the person I saw said he wanted to wait for the main dentist to examine it to see if it needed to come out I felt he wasn't listening to my wishes and so my tooth and pain remained.for three weeks. Then I went back but guess what the main dentist examined it said yes it needed to be removed, but here didnt remove it They scheduled another appointment for my teeth to be cleaned bbilled my insurance for a treatment I didnt get and then covid hit my woes only got worse as my tooth is now broken at the gumline and now more painful than ever

I have been with Willamette Dental for 4 years and going to this office for 1 year. The hygienist who worked on me was awesome, we had great chats and she answered all my questions. The doctor was efficient and to the point, and asked me if I had any questions. All in all, a great experience!

I have to say, they treat people with OHP like dirt. My wife has made multiple appointments to fix some tooth pain and in desperate need of a filling. They keep telling her she’s fine but she can’t even eat on the left side of her mouth. Unfortunately we have to come out of pocket and take her to another dentist. Also she has a cavity that they missed and I was able to notice it with a mobile flashlight. They also scheduled her for oral surgery and we have been waiting 6 months! When I finally had enough waiting and demanded answers, I was told her referral was deleted from the system by mistake, So we waited all this time for nothing while she’s in pain? ! Shocking service and it’s time someone did something about this. I will lodge a formal complaint and take this as far as possible.

Worst Dental experience of my life. I am in awe at how bad of an experience this was for me. I have always had pretty good teeth and have had great dental care for most of my life. I've never had a bad experience at a dentist before but this honestly was probably the worst experience I've had at any doctor period. Dentist or not. I made the appointment because I had a filling fall out and it was painful plus needed to be fixed. The dentist explained very little to me about what he was doing or did. I left there unsure what I he had actually done at all. He did mention that he would have to sedate me next time because he said I had anxiety, which I dont. I've never had even slight anxiety with a dentist. My reactions were because he was not gentle. It was painful what he was doing and I don't think he numbed my mouth correctly. He had to give me two shots of numbing in my mouth because the first one didn't work at all and then on the second attempt he said he would have to go fishing around for the nerve. Regardless I left not sure what work was done, If it was fixed or what was next. Only that he recommended I go elsewhere since my insurance wouldn't cover a root canal. Money is not an issue either. I would gladly pay for the care I need out of pocket so please stop treating me like I can't afford what I would need. I would never recommend this place after this experience and I will NOT return. I would pay out of pocket for any dentist before returning there. Screw my insurance. Terrible manners, talked down to me, judgmental, impatient and left me confused about what even happened. Look elsewhere if considering dental care. I’m Definately going to find another dentist and have whatever was done checked and whatever it costs I’ll pay insurance or not, but I won’t spend a dime at a place that treated me like I couldn’t afford to be there or that I was somehow a problem patient the dentist would need to sedate. Screw you, perhaps it was your terrible skill you noticed and not dental anxiety as you claim. DO NOT GO HERE.

Seriously, the hygienist didn’t do her job well, she just scratched my teeth with the pointy needles or whatever they call it and not even brushing with the special tools, I am certain that she did not follow the standard procedures thoroughly. Therefore, it wasn’t very satisfying.: (. I will change the hygienist or location next time!

Pain completely disregarded, needed multiple fillings/etc but I only get offered 7 AM appointments, unless I want to wait months to help my pain. Cares more about patient punctuality than actually helping relieve my pain.

They did a filling and it lasted for less than a year. I called for emergency appointment Mellisa at front desk, gave me an appointment within 2 weeks also gave me false information regarding another emergency tooth doctor location, she said they accept my insurance, I called and thank good I asked before making appointment and they declined to cover my insurance, I asked Melisa to talk with supervisor or manager or district manager and she Beaufort excuses and said nobody is available to talk.very disappointed with their services, their customer service and providing wrong information always.wish I could have them zero star.

I love these guys! The staff and receptionists are always so friendly. I can tell they have a great work environment and really enjoy what they do. Friendly, considerate, and always keen to make your experience enjoyable.

Dr. Youssef is the most gentle dentist I've ever had the pleasure of visiting. I would highly reccomend him in general but especially if you have any dental related anxieties. He's great at making sure you're comfortable the whole time. He also shares his knowledge with his patients - letting you know what he's doing and *why*.

I value him immensely as a doctor and could not reccomend him and his staff enough!

I have gone to many dentists over the years and this place rocks! Everyone is super nice (also particularly safe in the time of COVID-19) and the dental hygienist as well as the dentist were thorough and efficient. I got a cleaning done first which was a very pleasant experience with lots of detailed information about the condition of my teeth and how to take care of them for the future. I got a filling done today and I was in and out within 30 minutes! I really appreciate everyone who works here. Thanks again!

When you're denture is hurting you have to wait 5 plus days to get in and when it's broke the same thing and then it doesn't get fixed but they said I saved 450.00 but really lost copay and it will be 2 weeks till they can get me back in to try again now I know why they only take insurance

I had great interactions with the Front Office ladies, they were friendly, through, professional and quick. I loved my hygienist or tech woman, she was fast, friendly and through and made we feel welcome and important. When Dr Lui came in, he seemed to be distracted and his left leg jumped up and down very quickly during the entire visit. That’s makes my anxiety levels skyrocket. He took a look at my teeth but totally went past my front tooth that has a large piece of the backside filling gone, I’m very concerned that he rest of it is going to break out. I ask him about it and he tells me that he doesn’t see what I am
Seeing and feeling. He tries to tell me that the filling isn’t broken but rather worn down but I tell him, it did break out in a chunk that I saw. My front tooth has half of it missing and filled in with composite. The back side filling is gone and the front is about to go as well. He argues with me, trying to tell me that the front side isn’t filling but is actually my tooth structure. And if he tries to fix it then he may destroy the rest of the tooth I had to really push him to repair the back filling. He then tells me that I have a cavity on the supporting bridgework anchor tooth and that he really isn’t sure if it’s saveable. I can see the X-ray and it looks pretty shallow and totally saveable. He did not make me feel like he was going to be able to fix any of my teeth. He didn’t seem to care at all if I had to have them all removed. I really prefer to write positive reviews but after reading his Bio on the webpage, I was frustrated. He talks about how he was so impressed with the compassion of the doctors that took care of him as a child and that he come into work and practices mindfulness and compassion. I think it would do him and his patients some good if he would really practice this before work. I left there not feeling hopeful anymore, I feel like he may pull any of the teeth out, that give him the slightest challenge. I kinda feel bad about it but I think I might prefer the other doctor, I think Dr Lui and I may have incompatible personalities.

Check in girl was nice. Other than that I wouldn't recommend going here. Lots of fumbling, nobody seemed to know who was supposed to to do what or what was happening. All the rooms were cramped together withwdoors open sp you could hear every patients info and procedure. Over an hour and nothing was accomplished didn't even get my cleaning. I will be doing everything I can to get my dental care elsewhere

This office is THE BEST! Especially the ladies up front. I believe Melissa, Hailey, Angie and Amy! My overall experience was excellent.

Absolutely love Dr. Holly and all of the staff here! Haven't had any issues in regards to the quality of the service and the friendliness of everyone. As someone with severe anxiety, this place makes me feel very welcome and comfortable. They also have no problems with using headphones during procuderes, which helped a lot. Thank you, Willamette Dental!:)

The absolute best in dental care i have gotten. Always really care, concerned, delightful, and professional. Thank you for your dedication to your patients.

This is the best dental place you can imagine for treatment. About two months ago I signed up with them through my employer and I can't find enough words for my appreciation. They went above and beyond to give me the urgent care that I needed. Thanks again for your amazing and caring service.

Honestly due to a poor experience with past dentists I avoided the dentist office for 4 years. I was into much pain to ignore any longer. Dr Holly has been so helpful. He has set a plan with me to help get my teeth and gums back to health. I've been working with him and a specialist for about 2 months now and my teeth and gums look great! No more pain! I recommend Willamette Dental to everyone!

Update: I'm still incredibly happy with my care. I'm almost done with my dental plan that Dr. Holly set up. Everyone that works here has taken such great care of me!

This company could use customer service training. Very unfriendly experience this company seems to be more for protecting the company reputation then they are protecting patients ethical standards and providing welcoming hospitality atmosphere. You lost my business as a patient. Very sad, very sad. Relationships in company’s no longer seems to be the ideal or does it exist Willamette Dental you can do better. Even after brought to appropriate people it seemed as thought or care for the Patient or the Patient main concern was quick for resolution. This concern was not well received. You can tell a company by their reviews I should of read them as a whole entity.

Future Politician

I did not have a good experience. I had a root canal at a different dental office because my insurance didn’t cover root canals for back molars. They did an excellent job but I knew I had to get a crown. I opted to get a temporary metal crown that was covered through my insurance so I had it done at this location. Right away I knew it wasn’t right. He placed a huge crown on the tooth. I was left biting my cheek, an off/raised bite, which he said would go down after biting it, and pain around my back gum area. He told me to wait a week and if it didn’t feel better, to come back and he’d put a smaller one on. I called right away afterwards and never received a call back. The pain was to bad, I eventually went back to the same place I had the root canal and had them put on a permanent one. That dentist was shocked at how bad the temp was and even apologized that I went through that. I take some responsibility because I should have done the crown at the same place I went to for the root canal but I was trying to wait and save for it. I have the before and after pictures and was horrified at how bad it was. He was really nice and I honestly feel bad for posting this but please take care to never do this to your other patients.

Had an amazing experience, I have gone to Willamette Dental for years but this time they treated me so well that I decided to write a review (which I never do). Molly my hygienist was spectacular, an expert in her field, took time to explain things, did super diligent work with cleaning, and just very nice professional girl. Dr. De amazing guy as well, now I see why everyone likes him, super nice guy, such a bright personality makes you feel happy just talking to him. Absolutely amazing manners not like some cocky Drs.that act like they run this world. Thumbs up to those two amazing humans.