AAA Philadelphia

Glenn is an absolute ape who doesn't understand what a mechanic is actually supposed to do and what equipment a proper mechanic is supposed to own. Car was there for hours without being touched only for them to turn around and say they can't do anything until Tuesday which is ridiculous. What decent mechanic can't diagnose a car? If you don't want your money or time wasted, avoid this place.

Marlee in the service department is THE BEST! We were visiting from out-of-state for our daughters wedding when the car broke down, and Marlee went out of her way to make sure we were safe and worry-free for the wedding. She went over and beyond and took care of us like her own family. One of the best service experiences ever!

1) 10 days to even look at my car.
2) Tried to say I needed over $3000 when actually under $1000.3) Power steering worked great before AAA but fluid was totally empty after AAA. No problems since I filled it up again.

WARNING- ASK A LOT OF QUESTIONS AND DON'T TRUST THEM!

I recently transferred my car's title and tag to my daughter in Pennsylvania. Initially planning to visit a standard tag and title location in Philadelphia, we stumbled upon AAA's service by sheer luck. Fortunately, the only full-service AAA center in Philly was conveniently minutes away from my daughter's place. The center was immaculate, radiating professionalism and a welcoming atmosphere. Most importantly, we could not have asked for a better representative to take care of us. Pamela Bryan is nothing short of exceptional! Her calm and friendly demeanor, coupled with her light-hearted humor, immediately put us at ease. She truly made us feel like family. Pamela's extraordinary kindness, professionalism, and patience made our experience delightful. Thank you, Pamela, for your outstanding and above-and-beyond customer service. We appreciate you immensely!

Worst experience ever! Got towed here, 8 days to replace alternator. Made up other unnecessary repairs. Charged me $200 for work not even done! Still waiting for a check! Car went in with key for lug nuts, which mysteriously disappeared! This place is a rip off!

Auto repair department was utterly incompetent. I only let them touch my car because I’d already been towed there and the initial check was free with my aaa membership. When giving my car over I told them I suspected a radiator/hose leak & even made sure they wrote it down. After looking my car over they said there was only a power steering leak and that the cooling system was fine & the car was driveable. I pulled out of the parking lot to go to a real mechanic and almost immediately the heat warning light turns on and I see steam coming from under the hood. I manage to make it to the nearby mechanic with my car leaking even more fluid, sure enough this mechanic finds a rupture in my radiator hose and patched it up. Only giving two stars because the towing service did their job. Can’t speak to the quality of the other services offered but don’t let these jokers touch any vehicle you care about.

I would give it NO STARS if I could. My car sat in that lot for almost 2 weeks and was never looked, when they did call me to pick it up they had me believing that they had did a diagnosis on it but they didn’t so it sat in the same spot it was dropped off in by the tow truck. There was trash bags and cars all around it that the tow truck that came to get it wasn’t gonna take it. But the bad part about this is when I went to pick up my car it was trashed, my personal belongings were in and outside of the car everywhere, they went through every compartment and stole my disabled childs handicap placard, my phone charger adapter, and of course the little money that was in there but the sad part is I got nothing positive from AAA. All he could say to me was “ their not responsible for anything that happens in their lot “ oh and no the door weren’t lock, why because according to them they don’t lock them because people will go in they cars anyway by breaking the windows. I would not recommend this place to anybody. And I learned that people cars have been broken into by one of their own driver that would not recommend anyone going there either.