Advanced Dental Designs, Philadelphia PA

Had to go to the dentist for military annual checkups, with an appointment scheduled. Had to wait a fair bit of time as it seems they overbook clients for the same time window. Once I actually get called in I kid you not, in the chair for less than 5 minutes. They take my xrays and then the “doctor” comes to inspect my teeth only using the mirror tool. After 30 seconds says “okay you’re all good thank you”. So now i’ll be scheduling an actual cleaning all over again elsewhere

Practice is POORLY MANAGED and INCONSISTENT!
This past Saturday my son and I went in for regular cleanings. My son had a loose baby tooth I verbally consented for the Dentist Dr. Priya Patoliya DMD to remove it. While in the adjoining room having my teeth cleaned the Dentist choose to do a Second extraction w/o my consent or knowledge and also administered a local Anesthetic to my 7 yr old also w/o my consent or knowledge. To top things off, I asked several times for the 2 extracted teeth to take with us for my son to put under his pillow, the Technicians discarded them instead of bagging, setting to the side, or putting in his chart! After all of this the reason I was given was "we are very busy today". Busy does not equate to DISORGANIZED!

Service is super slow, it takes almost an hour to be seen (even if you're on time) and when they take you in the back you are made to wait even longer. The dentist is also super rough.

I canceled my appointment before it even occurred. They called me back to confirm my appointment but whoever picked up the phone was completely unprofessional. Side conversations were being had, I did not have her attention, there was an ABUNDANCE of laughter and it didn’t make me feel comfortable to be seen as a potential patient. I’ll be going elsewhere. Don’t waste your time.

Owner/manager exposed racial thoughts when trying to complete a procedure I already paid out of pocket for. I paid more than what was required for initial deposit, and covered approximately 80% of said procedure. I've been attending as a client for a few years up until this point. Given my rapport established with dentists and dental assistants, I assumed to have been communicated to with respect, at the very least. When booking my last appointment for the last installment, I asked for a payment plan. The receptionist was very kind to come up with something that was more than helpful. We agreed and set the appointment in advance. *Two hours prior to my appointment, I get a text to call in. Manager (told me his name was Swami) picks up, and tells me the payment plan cannot work for me because he doesn't trust me to pay. I asked for alternative options, given that a plan was already agreed upon and this was completely last minute. He shot down any proposal I had made, even though these options are offered to other clients. For some reason, they weren't offered to me. He then proceeds to tell me that "You don't sound like someone who would pay". This is the first time we'd spoken. I didn't raise my voice, no snarkiness involved. Just me sounding like a Black woman was enough for him to conclude I cannot pay. I didn't think in 2022, in Philadelphia, I would hear something as blatantly racist. Manager, if you are reading this: You don't belong here. If you cannot respect the community that upholds your business and places money in your pocket that aides you to take care of your bills and feed your children, then you don't belong here. This community deals with enough racists, bigots, and ignorant greedy folk who sees little value in what we bring. Suffice to say, I've completed payments, and that will be the very last time I'll enter this place of "business".

2 stars Bc the folks that work here (minus the dentist and someone who works the front desk) are incredibly kind and hard working and made me reconsider posting a negative review. But I am posting it because I don't want anyone else to be in this situation, one that was going to screw my insurance for no reason and put me in pain. I have great teeth, always have taken extremely good care of them, flossing, brushing, etc.so when the first thing the dentist tells me is that I have 4 cavities and I need to fill them, I was shocked. (I've never had even one) They blamed it on me forgetting to brush ONCE before bed (that's never even happened, I know, I'm crazy about brushing).
Then, the dental tech, again really kind, used the water pick on my teeth, well really just my front bottom teeth. I came out of it with the side of my face feeling like I went on a not-so-fun water ride, I was soaked. I asked a few questions about using my water pik and my new manual toothbrush at home, and the tech had no idea Bc 'I don't use them myself. ' When I left it felt like nothing had been done, I still had my normal build up, but my lower front teeth were kind of clean.and my gums hurt! I still made the follow up appts Bc I thought it's important to trust the dentist as they see things I do not.
I have the privilege of getting a 2nd opinion based on my insurance so I went to my old home dentist out of state who I hadn't visited in 6 years and truly trust. They told me that the dentist didn't tell me the truth and that I don't have 4 cavities, just some grooves and a small hole that just needed replacement silver filling. Can you imagine if I hadn't gotten a 2nd opinion what they could have done unnecessarily to my mouth? ! And how many others have had that done? !

When I called to cancel both my filling appt and my 6 month, the person who answered just said hello? And I had to ask if it was actually the dentist, super unprofessional. He didn't ask why I was cancelling, didn't ask me to reschedule, nothing. Glad I won't be going back and I do NOT recommend you go either.

Got a cleaning here that wasn't thorough, and the next cleaning at another office confirmed it was not well done. Got a cavity filled here that the next dentist found decay under and needs to get redone. The manager made a big stink about my insurance and made up a number to charge me. No, I will not be returning, and cannot recommend.

Beware of this location if you want honesty don't come here they will tell you anything. My family member was very angry and upset at the disregard of their dental health this place will do what they want to you and charge you for things they didn't do the staff is terrible from the dentist Nirab Patel will tell you that you don't have cavities with out an examination. The receptionist very rude and disrespectful laughs and talks in your face in a very unprofessional manner. This place needs to be evaluated because some patients are being treated like less of a human being.

I tried this place for my first dental visit in Philly. It was terrible! The station and the equipment were gross and dirty! I calmed myself down and gave them a chance to clean my teeth. It turned out terrible. My teeth didn't get clean well at all! They spent like less than 10 mins to clean my teeth and told me it was ready to go. I will NEVER go back there again.