A&L Motor Sales, Monroeville PA

Ross was a wealth of knowledge and so pleasant to work with! Customer service at A & L is top notch!

Awesome experience, Ross and Jeff were great, they actually made buying a car fun. Ross was super knowledgeable about the car I purchased. Highly recommend!

Jose was very friendly and personalble. My husband and I was very satisfied with the service. I had a inspection and oil change done.

My 2020 Jaguar F-pace indicated it needed regular maintenance at around 76,000 miles. I had most recently had the full service at A&L at around 62,000 miles, for around $700. I called to schedule and asked what the extent and cost of the recommended service might be. They did not know that my vehicle had just been serviced there, and after checking the services they provided at the 60k mile service, they said it would be a normal service, at a price of about $300. I went ahead and scheduled, and brought it in.

I received a call from Rob, the service tech, later in the morning. He said first that I needed new windshield wiper blades. This seemed odd, as I had just replaced them 2 weeks ago. This made me a little suspicious. Then he told me that they would need to complete another full service for $700. I told them not to do anything, I would pick it up and take it elsewhere.

This interaction seems to me to be deceptive at the least. I will never do business with this dealership again. I was planning to order a brand new BMW M-3 from them in the near future, but after this debacle and complete waste of my time, I will be looking for my new car at a more reputable dealership.

Very attentive, he actually put his ear to my door to tell the tech what the sound was. #service

Excellent experience! The top-notch staff at A&L Motors helped me purchase my vehicle; and I know that they will continue to help me keep it on the road and running well for years to come! Special thanks to Dan, Nate and Nicole for all you did and do!

Liz and Rob always provide the best customer service. They are friendly and responsive and make my service experience as easy as can be.

My windshield was annihilated by a bird on the interstate. I recently moved from TN to PA. I called Robert at A&L Motors and he immediately started the paperwork for my claim submission. He was able to get me into the service center in a timely fashion and was extremely professional throughout the process. I received regular updates during the replacement. This is all for someone who didn’t purchase the vehicle at their dealership. This, to me, was above and beyond service. I will definitely be seeing them again in the future for all of my service/sales needs.

Have had my BMW 750i in twice, spent over $2,500, and they still haven’t fixed the problem. So no, I am not pleased with the service!

Would like to thank Rob Javier for the outstanding service and understanding during a difficult time for us. He and the entire staff demonstrate what customer service should be. Thank you again for all you did to help us get back home in a timely matter.

The loaner car process is bulky and ridiculous. I had a loaner car. Drove all of about 3.5 miles. Turned it in. They charged me $5.40. How is that a loaner car? I am soooo not impressed with this BMW dealership.

Very good communication, provided video of undercarriage and progress and findings. Timely service - Service department Deserving ultimate Driving Machine Great overall experience

A&L did a great job for me (Phil GASIEWICZ), when I bought my X-5 there yesterday. Bobby Dunn and Ross McCamey are tops! Professional in every way.

Everything about this dealership is amazing… the staff especially. They keep you informed and always in touch w any service issue.

The best service experience I've ever had in my life literally. Liz & Rob went above and beyond the call of duty to take care of my needs. I am so grateful for how I was treated. I'm a fan and supporter forever

Fantastic! Great service, great staff! They did everything exactly the way they said. Most of these dealers have a snobbery that really turns me off, not here! Thanks so much for making my purchase special.